Paul Miller Toyota of West Caldwell

Very disappointed. They tried to sell me a to 2019 Toyota Camry close to the New Car list price. Put money down and SIGNED A CONTRACT. When I couldn't get the money to pay for the car to them fast enough, t Camry close to the New Car list price. Put money down and SIGNED A CONTRACT. When I couldn't get the money to pay for the car to them fast enough, they threatened to sell the car to another buyer. That's AGAINST THE LAW. Nelson apologized, but... .I couldn't reach the salesman by phone. His VM box was full. He wasn't there when we arrived to pick up the car. A final insult: they didn't even include car mats. Follow -up: I was contacted by Nelson and told that car mats would be ordered. More

The service completed on my vehicle was excellent. I explained my vehicle's problem (interior water leak) to Ronnie Williams (Advisor), and he immediately had an idea of what was happening. John Risola explained my vehicle's problem (interior water leak) to Ronnie Williams (Advisor), and he immediately had an idea of what was happening. John Risola (Service Technician) inspected my vehicle and confirmed the problem in a matter of minutes. I was extremely impressed with the outcome, and also the video footage that John sent me concerning the leak. Ronnie and John were respectful, very informative and they were extremely detailed when explaining the cause of the leak. They even made two recommendations to help the air circulation inside my vehicle. Best of all, I arrived at the service department at 7:20am, and by 9:52am, I was on my way back home. I appreciate the professionalism and commend both Ronnie and John for a job well done. More

The dealership is wonderful - everyone there is extremely helpful. But I am very disappointed with the Toyota company for being the biggest corporate donor to the members of Congress who voted to overturn th helpful. But I am very disappointed with the Toyota company for being the biggest corporate donor to the members of Congress who voted to overturn the 2020 election results. More

I went in for my 115,000 mile service. Sergio was my service representative and was very friendly and efficient. There were recommendations for additional services for the mileage that I had, he explain service representative and was very friendly and efficient. There were recommendations for additional services for the mileage that I had, he explained them to me. The service here was excellent and always have been. The cost was more than I expected. I also enjoyed talking to my salesman, Jim Velsor. More

I received exceptio al service, as always! Ronnie provided detailed explanation of all service needs. Ronnie took the time to clarify ant information that I did not understand. I have been truly Bles provided detailed explanation of all service needs. Ronnie took the time to clarify ant information that I did not understand. I have been truly Blessed to have found Paul Miller Toyota! More

Everything is done on timely manner and truly professional attitude. Service manager who helped me explained in detail what they are going to do . Thanks professional attitude. Service manager who helped me explained in detail what they are going to do . Thanks More

Bought my last Camry here and it's where I found my new car as well. Good service department and everyone at the dealership is pleasant and easy to deal with. My salesman, Chris Zak, was exceptional. Ma car as well. Good service department and everyone at the dealership is pleasant and easy to deal with. My salesman, Chris Zak, was exceptional. Made the buying experience fun and easy. Definitely recommend this dealership. Love my new car! More

Staff was friendly and explained everything I needed to know well. Jose was thorough and efficient. He listened and addressed all our concerns. It was a pleasure dealing with him. know well. Jose was thorough and efficient. He listened and addressed all our concerns. It was a pleasure dealing with him. More

I intended to wait at the dealership for my service visit. Too much time (almost 2 hours) elapsed from the time I brought the car in (10:00 AM) until the time Sergio discussed the service needs and est visit. Too much time (almost 2 hours) elapsed from the time I brought the car in (10:00 AM) until the time Sergio discussed the service needs and estimated the car would not be ready until between 3:00 PM and 5:00 PM. All discretionary repairs - no emergencies. Sergio arranged for a loaner car some time around noon. My car was finally ready at 5:45 PM. Sergio seemed very knowledgeable about the vehicle and the repair needs. More

An outstanding service on each and every level. They walk you through the whole process, while making you feel comfortable about each step, welcomed and appreciated as well. Alan really took his time taking you through the whole process, while making you feel comfortable about each step, welcomed and appreciated as well. Alan really took his time taking care of us, he even made himself available beyond his work hours. Truly an outstanding service! Each representative in this dealership, on each level is truly professional and ready to go above and beyond to make their customer happy! More