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Paulding Chrysler Dodge Jeep Ram

Dallas, GA

4.8
4,132 Reviews
At Paulding CDJR, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We strive to make Paulding CDJR a friendly place to be and a satisfying experience whether you're buying a new or used car, getting service on a vehicle, or taking part in a special or event. Paulding CDJR serves Kennesaw, Dallas, Marietta and Smyrna, GA
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1245 Old Griffin Rd

Dallas, GA

30157

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Showing 4,132 reviews

March 14, 2021

You guys were awesome when I needed you to be. Got me in and out in less than 25 minutes, and on the road with a loner. Couldn't ask for anything better. More

by johnbednarowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Johnbednarowski, thank you so much for your feedback about Paulding Chrysler Dodge Jeep Ram! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Paulding Chrysler Dodge Jeep Ram!

March 14, 2021

Steven was absolutely phenomenal with my deal. I explained to him with my pst bad taste in car dealerships and I didn’t want to be screwed around. Everyone up there was upfront and absolutely honest More

by lanscar2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Callis, Miriam Vazquez
Mar 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are so happy to read such a great review about Paulding Chrysler Dodge Jeep Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2021

The service department let me down this last visit. Dropped off for service, and service wasn’t completed. Horrible service department, stay away. Bad news More

by whoustonjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Detweiler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Mr Houston, it looks like we recommended repairs for your concern but you declined the repairs. Please reach out to us if this is incorrect or you have any concerns. John Frazier - Service Director 770-257-1612

March 13, 2021

Great sales team. Bought 4 vehicles. Sent 4 Friends there to purchase vehicles. Had all my service done there as well, always satisfied. Until now. Absolutely worst service dept. ever. John Frazier’s is wors More

by hmabry
Recommend Dealer
No
Employees Worked With
John Frazier
Mar 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Mr. Mabry, thank you for taking the time to provide feedback. As we discussed, there were unexpected things that came up through the day with the many other vehicles we had in the shop. As 99% our feedback shows, we strive for excellence with every customer. Sometimes, things just don't go as we plan. Because of that, the technician and John stayed late to ensure your truck would be done. There was was a nice "Thank You" card included with your invoice. Due to the lateness of the vehicle being completed we even gifted you $50 for dinner. We do hope you can see past our error and know that we are here to serve you as well as anyone in the area.

Mar 15, 2021 -

hmabry responded

This is what I am talking about. Getting a gift card does not excuse the very unprofessional treatment of clientele. As stated, I received a text at 5:00 that it would not be ready. After calling you to ask why is was not ready, you had to check and told me that your tech made the decision to pull off due to other parts that came in. During our discussion, you stated that you can not find reliable help and that you were over whelmed. I understand that. That should have been communicated, it was not. I appreciated that fact that you stayed late, but this was only because of our discussion. Question for you. Is it OK to treat long standing customers so rudely and tell them that you do not want their business anymore and a gift card fixes that? Because I do not. Just a tip, you should not tell customers that you have a multi million dollar building to pay for when quoting repairs. I understand that you have a building to pay for, but is not a good selling point to tell your customers. Like I said before, love the dealership, but you really destroyed my confidence in the service dept.

March 13, 2021

Great staff!! Everybody seems knowledgeable to what they are selling! Lou Bernier was my salesman and done a outstanding job very helpful in me leaving the lot and knowing the truck I purchased. More

by Walker123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Guyton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Bernier,outstanding salesman and very helpul!!!
Mar 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your feedback about Paulding Chrysler Dodge Jeep Ram! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Paulding Chrysler Dodge Jeep Ram!

March 12, 2021

I have never had any problems with this dealership. they have always treated wi8th respect and have always fixed my truck when I have taken to them More

by debrucek98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 11, 2021

The dealership was a dealership in terms of how they operate. They negotiated but the price was a bit high for my taste. However, after receiving a good middle ground of a deal for the vehicle, the mood More

by DEHONIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Pompa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miriam Vazquez, Walter Myers
Mar 12, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Dehonian, thank you so much for your feedback about Paulding Chrysler Dodge Jeep Ram! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

March 11, 2021

The overall service for my recall went great! This was my first time at the dealership. The quality of work and communication were great! However, picking up my vehicle was pretty haphazard and stressful. More

by JeepCherokee2016
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin in Service, the older gentleman in service (Glenn?), John Frazier, Vinnie Oddo
Mar 12, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your feedback about Paulding Chrysler Dodge Jeep Ram! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Paulding Chrysler Dodge Jeep Ram!

March 10, 2021

They worked hard to get the deal I wanted on the truck that I wanted. They made sure that we were comfortable across the board with the deal and were never pushy. More

by yamazippy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miriam Vazquez, Sean Thompson
Mar 10, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. We hope to see you soon!

March 10, 2021

Ignored and forgotten seem to be the themes of my visits to this service department. On this visit I was led to believe the service department was ordering a back ordered part for my Jeep’s sunroof. I becam More

by RenJeeper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vinnie Oddo
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