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Paulding Chrysler Dodge Jeep Ram - Service Center

Dallas, GA

4.3
1,919 Reviews

1,919 Reviews of Paulding Chrysler Dodge Jeep Ram - Service Center

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April 12, 2023

It was great. It was really really really really really really really really great More

by shanasaffold@gmail.com
Recommend Dealer
Yes
Employees Worked With
NA
May 02, 2023 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your kind words about your experience here at Paulding Chrysler Dodge Jeep Ram. We try every day to satisfy our customers and it’s always nice to know when we succeed.

April 11, 2023

Answered this question once already. Selange was service advisor Go ahead HI! 5 Excellent Service More

by powell4373@gmail.com
Recommend Dealer
Yes
Employees Worked With
Don't remember name but was black and very personable did an excellent job will be back
Apr 28, 2023 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 21, 2023

I visited this service department today for a scheduled oil change/inspection/rotate, intending to use a coupon that I received directly from Jeep/FCA (with my VIN, and for this dealership specifically)– b More

by Karmit
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Pompa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Karmit, we're disappointed to hear of the negative experience you had at our location. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (770) 872-4764 and we will do our best to make this better.

Mar 23, 2023 -

Karmit responded

Update 3/23/2023 to response: This seems like a standard template response to any negative reviews. I feel like I shouldn't have to fight to have a valid offer honored. What else might I have to fight for in the future? Calavan CDJR down the road happily accepted coupon and got my oil change done (after I wasted a day @ Paulding and had to schedule more time off) If you truly want to earn my business back and redeem my opinion of Paulding CDJR, feel free to reach out to my contact info from service records/scheduled appointment 3/21 at 9am with your thoughts on what went wrong and how to fix it. I'll update this post if I ever hear back!

Mar 23, 2023 -

Karmit responded

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February 08, 2023

I took my 2021 2500 ram in for 2 recalls.   PCJR did an inspection on my truck and wanted to charge me $1216 for brake flush, change diff fluids and change transfer case fluids. However,   More

by Trkweldr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant shaw
Feb 11, 2023 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Trkweldr, we're extremely disappointed to hear that you left Paulding Chrysler Dodge Jeep Ram feeling unsatisfied. This is never something we want to hear. We would like a chance to make this right. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (770) 872-4764 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

January 25, 2023

Absolutely the best! Went out there way to get my van back on the road same day! More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Brett, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 31, 2022

Always a pleasure great customer service fast service Fadil and Noel are very professionals and very helpful More

by Gonzalezfam23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fadil and Noel
Nov 07, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 17, 2022

I was one of the first cars in line with an appointment at 8:30 am; let's just say I'm still here waiting for an oil change at 10:36 am. They also pulled cars in front of me, which added more wait time. More

by MESHABUTLER86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't recall names
Sep 19, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at Paulding Chrysler Dodge Jeep Ram. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (770) 872-4764 so we can work towards a resolution. We look forward to hearing from you. Take care!

September 16, 2022

Left a negative review on Google. Response was contact dealer to discuss issue. No name left on response, only owner. Phone number goes to dealer switch board. They had no idea who I More

by Railroad
Customer Service
Recommend Dealer
No
Employees Worked With
Owner
Sep 18, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (770) 872-4764 to share more details about your visit so we can make things right.

September 01, 2022

Great dealership to buy a vehicle from. Salesman Ricardo Hill did a great job on getting me the vehicle I wanted. More

by Rallen1583
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph in the Service Department , Bruce "Cat in the Hat"
Sep 05, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hello, we're happy you found our staff to be so supportive during your experience here at Paulding Chrysler Dodge Jeep Ram. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

August 26, 2022

Last time going to this dealership was not so pleasant. Fadil made this worth coming back. I have also recommended to my friends. More

by aggressivegrading
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fadil
Aug 30, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.