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Pearl Chrysler Jeep Dodge Ram - Service Center

Peotone, IL

not yet
rated
167 Reviews
Call Service Center (708) 258-1700

167 Reviews of Pearl Chrysler Jeep Dodge Ram - Service Center

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January 18, 2021

They were kind& courteous communication was excellent, had no worries on my vehicle in being trusted at pearl , pricing was fair parts were all in stock. Class act dealer ship. Thank you for the grea More

by ctjchgo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex in service & ken in service
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Jan 19, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

We're happy to hear you can trust the Pearl Chrysler Dodge Jeep RAM team! We appreciate your business with us, thank you!

Helpful
January 18, 2021

My car is 12 years old and i still bring it back to the dealer quality work great service and great people.i am always satisfied More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jan 20, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your loyal business with us, Joe! We are thankful to have you as a Pearl Chrysler Dodge Jeep RAM customer.

Helpful
January 12, 2021

Came in for recall on car was done and had to come back 15 minutes later after car died and static on all stations never had that before they put in another fuel relay on a recall the second one in one hou More

by GMITCH5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Who ever works in service dept for recall
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Jan 13, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your review. We take a lot of pride in the service work that we do and we always test drive the vehicles after we fix them to make sure they are operating the correct way. In your case the vehicle messed up after you picked it up which can happen. We then worked on it as soon as you brought it back and fixed it. Sometimes parts fail even if they are new, but when this happens we try and do whatever we can to get it fixed right away. If you would like to discuss this further please reach out to our service Manager and he will be glad to talk with you about it.

Jan 13, 2021 -

GMITCH5 responded

You did not test drive it the first time after fixing the first time we saw them drive it out and park in front no test drive. As I drove the car while exiting your lot it died and the radio now was not functioning due to excessive static it was really bad never had that problem was on all stations before exiting your lot and I then tried to restart and took it for a test drive which I brought the vehicle back immediately and went to the service line which you took and replaced the part again with two techs working on vehicle and Rob the service manager said he took for test drive and seems to be ok. Every time I come in for service I experience disappointment in the service.

Jan 13, 2021 -

Pearl Chrysler Jeep Dodge Ram responded

You are more then welcome to take your vehicle anywhere you would like to for service. We have lots of customers and we treat everyone with respect and we try to make sure the vehicle is fixed right the first time but things do happen. This is not new for any service department. Thank you and have a great day. You can call and talk to Rob or Chad if you would like to communicate further.

Helpful
December 25, 2020

Easy to make appointment. Nice place to wait. Masks worn by all in public areas. Service was done in the time promised. Friendly place to do business More

by BRANDT618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unkown
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Dec 29, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for the kind words! We hope to be of service to you again in the future! - The Pearl Chrysler Dodge Jeep RAM Team

Helpful
December 23, 2020

Service Department always gets me in for an oil change with minimal wait...bravo! why do I have to leave a 25 word review? ANNOYING! More

by ksteele2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Dec 23, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for taking the time to leave a review, we do appreciate your feedback! We're glad to hear our service team is efficient! Happy holidays!

Helpful
December 15, 2020

Everyone is always so friendly and very helpful/ knowledgeable. The services are very quick too. The customer service is outstanding! I would highly recommend this location! More

by A_JUAREZ95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayne Grassle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thanks for the 5-star review! We're so happy to hear our team is always helpful and knowledgeable at Pearl Chrysler Dodge Jeep RAM. We hope to see you again soon!

Helpful
December 09, 2020

Everybody at Pearl has always been very friendly and courteous. I had service done on my vehicle. I could wait in the waiting area which was very relaxing and quiet. More

by djdegraff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayne Grassle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

We can't thank you enough for this feedback! We truly appreciate your business and look forward to seeing you again at Pearl Chrysler Dodge Jeep RAM!

Helpful
December 04, 2020

easy to get service appt.,taken next day for service was able wait for work to be done service people very friendly and took care of inspection of van More

by ndinuzzo2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Hineline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your confidence in our team at Pearl Chrysler Dodge Jeep RAM! We appreciate your 5-stars!

Helpful
November 19, 2020

Frustrating you have to bring your vehicle back more than once for most service visits. And this is the third time the vehicle has been back in for the backup camera. They never have the parts in stock. More

by soucie4mk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
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Dec 09, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your honest feedback. Would you be willing to discuss your visit with me? I would like to learn more about your experience and what we can do to improve your 4-star rating. Thank you, Chad Milliron - General Sales Manager - 708-258-1700

Helpful
November 17, 2020

Service was great- loaner was great senior discount was great all services and repairs went well no complaints.Will look forward to future required service needs. More

by dandblusk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service persons
Report | Print
Nov 17, 2020 -

Pearl Chrysler Jeep Dodge Ram responded

Thank you for your confidence in Pearl Chrysler Dodge Jeep RAM, and for your business. We are thankful to have you as a customer.

Helpful
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