Pearson Nissan Of Ocala

This has been a nightmare experience. The general manager Tony is never reachable. I have tried for months and months to reach anyone to help and I have received zero phone calls back from the finance depart Tony is never reachable. I have tried for months and months to reach anyone to help and I have received zero phone calls back from the finance department Or anyone else for that matter.. I have spoken to our sales person Clayton numerous times and still have gotten nowhere. Basically they just screwed my dad out of thousands of dollars and we’re stuck with a crap car. No communication, total run around, they play the naïve “I didn’t know” routine and make you waste your time. I’ve driven back-and-forth to the dealership 11 times and no no one can seem to help us with our questions about our extended warranty and the missing items that were supposed to come with the car. Zero problems have been resolved. Tried for months and months to reach anyone to help me and have gotten nowhere and have now spent hundreds of dollars on a car that should be under full warranty along with a very expensive upgraded extended warranty that we bought, but that wasn’t the case here because no one seems to know what is and is not included. The book that comes with the car is also an issue. Have you ever ever had that happen before? no, of course not but at Pearson Nissan of Ocala you will. Don’t even have a manual for the car and the car constantly breaks down. They ripped us off. More

Once the wi fi was back up and running Isaac was very helpful,service was prompt. Staff was friendly and helpful also. I appreciate the quick service. helpful,service was prompt. Staff was friendly and helpful also. I appreciate the quick service. More

We have used the Pearson Dealership for all work done on our 2012 Rogue ever since we bought it there when it was new. We have had nothing but excellent service and thing's have been done correctly the fi our 2012 Rogue ever since we bought it there when it was new. We have had nothing but excellent service and thing's have been done correctly the first time. All the staff is very friendly and professional and we wouldn't think of taking our car anywhere else. The Ocala area is very blessed to have such a reputable dealership here. More

Isaac and Brian were awesome! They both deserve a raise for sure, great customer service in taking care of customer:)) I am satisfied with the service I was given. for sure, great customer service in taking care of customer:)) I am satisfied with the service I was given. More

I appreciated how they took my car from being towed in and attended to it very promptly. Isaac kept me informed each step of the way with clear explanations. Service was completed the same day and my ca and attended to it very promptly. Isaac kept me informed each step of the way with clear explanations. Service was completed the same day and my car is up and running! More

Isaac was very accommodating and efficient and informed me of the time line involved with my service that allowed me to split between two days so I wasn’t stuck I waiting in the dealership all day. me of the time line involved with my service that allowed me to split between two days so I wasn’t stuck I waiting in the dealership all day. More

Fast, friendly and knowledgeable service techs. Explained my service contract and gave me copies. Brian Purdy was great. Took my before my appointment time and was done in less than an hour Explained my service contract and gave me copies. Brian Purdy was great. Took my before my appointment time and was done in less than an hour More

Mr George took care of me .He was very nice and friendly. I didn't wait to long. I was a walk in. I had an oil change. I was pleased with the service. friendly. I didn't wait to long. I was a walk in. I had an oil change. I was pleased with the service. More

Always thorough and concise. Been a Nissan owner for over 20 yrs and I trust the work they recommend. Also, usually I’m in and out. 20 yrs and I trust the work they recommend. Also, usually I’m in and out. More

Brian Prudy was very professional and efficient. Everything was completed in a timely manner. I will definitely request him for my next visit. Also the building was spotless and comfortable. Everything was completed in a timely manner. I will definitely request him for my next visit. Also the building was spotless and comfortable. More