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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,918 Reviews
Call Service Center (352) 622-4111

3,918 Reviews of Pearson Nissan Of Ocala - Service Center

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November 11, 2022

Very helpful and friendly. Fixed my problem even though I didn't have an appointment More

by LCHASETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Nov 11, 2022 -

Pearson Nissan Of Ocala responded

Thank you for sharing your review! We're happy that our team was able to fit you in! -Pearson Nissan of Ocala

November 11, 2022

Christina is amazing! Very personable & professional. Even when the pressure is on she stays calm cool & collected! More

by DIANASWYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rosario
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Nov 14, 2022 -

Pearson Nissan Of Ocala responded

Thank you for the wonderful feedback - we can't wait to let Christina know how much you appreciate her excellent service! Take care and please don't hesitate to reach out if our Pearson Nissan of Ocala team can be of assistance again in the future!

November 11, 2022

Always has made me happy with their service! No complaints ever! Nice friendly people to deal with! More

by KATI3.B1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to share your amazing review! We look forward to seeing you next time at Pearson Nissan of Ocala!

November 11, 2022

Amazing staff that are knowledgeable and willing to find out answers if unsure. Isaac was awesome! More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith was also very helpful.
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Nov 11, 2022 -

Pearson Nissan Of Ocala responded

Thank you for sharing your amazing review, JR! We look forward to sharing your feedback with Issac!

November 11, 2022

Great service. Not happy about being charged the price of a “non-Nissan” oil change for an Infiniti. It’s the same as an Armada. More

by JOCELYNEDGELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Pearson Nissan Of Ocala responded

Thank you for your review, Jocelyn. I'm sorry to read of your disappointment and invite you to reach out to me if you wish to discuss your billing. Thanks, Nia Orona - Owner Loyalty Manager - (352)622-4111

November 10, 2022

Glad I could get work on car done on Saturday , did not know after every item done labor charged, other places dealt with job done then labor charged after all work done, not individually after each job ve More

by KHDODGERAM1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin I think
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Nov 11, 2022 -

Pearson Nissan Of Ocala responded

Hello - thank you for your review. If you wish to discuss this issue further, feel free to reach out to our team. Thanks, Nia Orona - Owner Loyalty Manager - (352)622-4111

November 09, 2022

Outstanding service and print courtesy WTH the customer keeping communication with them and providing feedback to my vehicle More

by JOEL4642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peeples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivo Stuller, Jim Spaulding, Hannah Cadle, Charles Beck
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Nov 10, 2022 -

Pearson Nissan Of Ocala responded

Thank you, Joel! We're so glad your experience was up to our usual standards and look forward to seeing you again! - Pearson Nissan of Ocala

November 09, 2022

Impressed from start to finish. Vanessa excellent care… knowledgeable and accommodating. Thanks for car wash! More

by KITKATSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have my invoice to know service people’s names
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Nov 10, 2022 -

Pearson Nissan Of Ocala responded

We're so glad! Thank you for leaving Vanessa and Pearson Nissan of Ocala this great five-star review!

November 09, 2022

My car had an inspection however the wiper fluid was not filled. And the inside was not cleaned More

by irebrown84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Nov 11, 2022 -

Pearson Nissan Of Ocala responded

We expect the best for our customers and I hate that we've let you down. I would appreciate the chance to earn back your business. If you're willing, would you call me so we can talk this through together? Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

November 07, 2022

My new truck from 2022 has 4 days in service and they don’t give me any solutions with another car. With a “new truck “ and I don’t have any way to go to my work More

by AUDY_OCANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Pearson Nissan Of Ocala responded

Thank you for posting about your experience. It's disappointing to hear that it didn't meet our five-star standards and I'd like to help address your concerns. If you're interested in speaking with me, would you please reach out at your convenience? Nia Orona - Owner Loyalty Manager - (352)622-4111

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