Pearson Nissan Of Ocala - Service Center

Isaac is always great. Armada reliability is not great. We've had Nothing but problems. Very disappointed in the vehicle. Armada reliability is not great. We've had Nothing but problems. Very disappointed in the vehicle. More

I like the service person I dealt with he was very nice and not pushy trying to sell me more then what I Needed and not pushy trying to sell me more then what I Needed More

Pearson Nissan always repairs our dealerships pre owned Nissans quickly and right the first time. Nissans quickly and right the first time. More

Nicest employees ever. I was really impressed. I got a appointment at the last minute on a Friday, They did my oil change and tire to Rotation and I was on my way. I was really impressed. I got a appointment at the last minute on a Friday, They did my oil change and tire to Rotation and I was on my way. More

Todo muy bien los empleados son excelentes y dan muy buen servicio como si fueras un familiar servicio como si fueras un familiar More

As always Zach was very helpful and provided excellent customer service. Also very happy with the work done. customer service. Also very happy with the work done. More

Overall very good. Bad battery, which they fixed under warranty. However had to go to Ram directly to get backup camera working, Pearson did cover the cost. Bad battery, which they fixed under warranty. However had to go to Ram directly to get backup camera working, Pearson did cover the cost. More

Had a bad experience, wrote you about it. My service advisor was Christina, the same as last time. She was attentive and informative this time. Thank you Christina, another member of your ser My service advisor was Christina, the same as last time. She was attentive and informative this time. Thank you Christina, another member of your service team jimmy morejon was telling another team member in the middle of the sales floor how people shouldn’t waist his time bringing their cars in for battery checks, that’s what jiffy lube is for. (My car was the one in for the check because it turned off on the road as I was driving it) I told my service advisor who said her advisor spoke to him? Your website says your customer service is the best and honestly I experience terrible customer service almost every time I come. I called today and have been told 4-5 times throughout the day the service advisors are too busy to talk and I need to leave a message. I left a message this morning at 8:48am and no one has called me back. When I told the receptionist I’ve been calling all day and left a message and that phone customers are important too, I have something wrong with my car, she said, “They are busy dealing with customers that were here first.” That were here first, I’ve been calling since 8:48 this morning. I am a customer, I’m trying to gauge if I should bring my car in. It’s just mind blowing that I keep experiencing this. It seems to be a cultural problem. I’m not the only one, I have friends who have had Nissan and purchased different cars so they didn’t have to deal with the lack of customer care. It’s not just about selling cars it should also be about retaining the customers that you currently have. I’ve had a Toyota and a Kia and never experienced customer service issues like this. It’s disappointing, I like my car, and I honestly would not recommend a Nissan because of the lack of customer service or care when issues are brought up. My dad was looking to purchase a new car asked me about mine, I told him about the customer service and he purchased else where. It’s sad. More

Everything went smoothly. Gave recommendations for things that needed to be done. In and out. Gave recommendations for things that needed to be done. In and out. More

Great customer service, problem solving, promptly attention, clear information, faster job description and detailed. Thanks. attention, clear information, faster job description and detailed. Thanks. More