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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,542 Reviews
Call Service Center (352) 622-4111

3,542 Reviews of Pearson Nissan Of Ocala - Service Center

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December 30, 2023

Mr. Velazquez is a gentleman. He knows his job very well and understands the importance of people needs. I was very impressed how quickly and efficiently the work was done. More

by VRAUSSEO27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Pearson Nissan Of Ocala responded

We're so glad to know that Mr. Velazquez impressed you with his knowledge and efficiency here at Pearson Nissan of Ocala! We appreciate your kind words, thank you for sharing this positive review!

Helpful
December 30, 2023

My car was scheduled for recall work. When I got there, there was no mechanic who could do the work. I had to reschedule and come back another day. I should have been notified before I More

by DOUGBALNE11
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Pearson Nissan Of Ocala responded

I'm sorry to learn about the inconvenience you experienced with your recall work. We certainly aim for better coordination and communication, so it's disappointing that we missed the mark in this instance. I appreciate your patience and understanding, as well as Christina’s efforts to assist you during this time. If there are any further concerns regarding your rescheduled appointment, please don't hesitate to reach out. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

Helpful
December 30, 2023

Christina was extremely helpful , she went above and beyond. She gave us great information and advice. I would recommend her to anyone. More

by EJS1857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Pearson Nissan Of Ocala responded

We're glad to know that Christina was able to provide you with the excellent experience we strive for at Pearson Nissan of Ocala. Your recommendation means a lot, thank you!

Helpful
December 30, 2023

Scheduled recall service, Dealer should have ordered replacement part instead of making two-day Installation. More

by WHEELER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary McQuaig
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Pearson Nissan Of Ocala responded

We're sorry to learn about the inconvenience you experienced with your recall service. We aim for efficiency in all our services and it seems we missed that mark this time around. Your feedback is appreciated as it helps us improve, so please feel free to reach out if there's anything more you'd like to discuss or any way we can assist further. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

Helpful
December 29, 2023

I was very impressed how easy it was to schedule my appointment and how quickly the work was done. More

by VETTE062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Pearson Nissan Of Ocala responded

Hi Vette! Thank you for leaving us this five-star review and the kind words about our service team at Pearson Nissan of Ocala! We'll see you next time!

Helpful
December 29, 2023

I was very pleased with the service and the people that helped me! It was carefree and fast! Loving my new Nissan! More

by DDUSO146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m sorry I’m not good with names but loved the female mechanic and the man that met me and led me into talk to the mechanic! Girl in the little store was adorable as well! Very pleasant experience
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Jan 03, 2024 -

Pearson Nissan Of Ocala responded

We're delighted to know that you had a carefree and speedy experience at Pearson Nissan of Ocala! Enjoy your new ride, and thanks for the positive feedback.

Helpful
December 29, 2023

Isaac is very professional and a pleasure to speak with. The dealership is friendly and well kept. More

by JAMIE.SWIHART1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Pearson Nissan Of Ocala responded

Hi Jamie! Thank you for leaving us this five-star review and kind words about Isaac from our service team at Pearson Nissan of Ocala! We'll see you next time!

Helpful
December 24, 2023

Some delay in getting warranty part and communication concerning it could have been better. Repair apparently effective. More

by bill
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Pearson Nissan Of Ocala responded

Hi Bill! We appreciate your feedback and patience with the warranty part delay at Pearson Nissan of Ocala. We're always looking to improve our communication, so thank you for bringing this to our attention. Glad to know that the repair was effective!

Helpful
December 23, 2023

It was a Very nice experience. Service was Fast, comfortable and pleasant. See you in 6 months! More

by LINDALEIGHJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Pearson Nissan Of Ocala responded

Hi Linda! Thank you so much for your kind words! We're delighted to hear that you had a very nice experience with our service at Pearson Nissan of Ocala. Providing fast, comfortable, and pleasant service is our top priority, and we're thrilled that we could meet your expectations.

Helpful
December 23, 2023

New part put on in a timely manner. Polite workers. Very happy to my work done here. More

by JKPASS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Pearson Nissan Of Ocala responded

Hi JK! Thank you so much for your kind words and positive feedback! We're delighted to hear that you're satisfied with the service you received and that your new part was installed promptly at Pearson Nissan of Ocala! We'll see you next time!

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