Penn Toyota

I was very pleased with Joni and Sean who were gracious and most helpful at penn Toyita I was looking for a car fir my daughter in law and she got what she really wanted Service from showing the car and most helpful at penn Toyita I was looking for a car fir my daughter in law and she got what she really wanted Service from showing the car and getting her a great deal Joni and Sean thankyo CEO Shaesta consultants S hunayun Ceo Shaedtlll More

Unprofessional. Terrible customer service. Extremely rude and uncourteous dealership. Absolute disaster of a service department. If you want to have your time wasted, money extorted, and given the run around and uncourteous dealership. Absolute disaster of a service department. If you want to have your time wasted, money extorted, and given the run around for weeks - this is the place for you. Penn Toyota Service kept my car for TWO WEEKS with no loaner, and not a single phone call to update me on the status of my vehicle. I brought my vehicle in for warranty work and they tried every which way possible to turn me away, and avoid doing the work. They went so far as making me a $900 bill just to replace two interior bulbs on the car which I ended up replacing on my own for $8 and being FORCED to drive the car 30 miles after replacing the bulbs before bringing it back which makes absolutely no sense but was a clever tactic to again turn me away. I had to take time out of my day to go in to the service department and find out what was happening with my car. My car had brake fluid leaking into the brake actuator, and ABS/Brake/Traction control lights on due to a manufacturer recall. The service technician repeatedly laughed at me and called me a "smart guy" for bringing my car in for warranty work and told me to take it home. The cherry on top of this horrendous experience is that Penn Toyota did not call me, message me, or contact me whatsoever. But at 6pm on a Thursday while I was at work I received a phone call from my service advisor stating I had 30 minutes to pick up the vehicle or I would be charged for the warranty work. Can you imagine being forced to drop everything on a 30 minute notice to come pick up your car from service? Absolute disaster of a dealership service department. Stay as far away as possible. The service manager is no better than his inexperienced advisors. I hope no other unsuspecting customers fall victim to this atrocious service department. More

Got a secretary that insisted on in person (pressure) visit. I live in Alabama so that cannot happen. So they never replied. Probably never had the vehicle. Went online and plenty of negative respo visit. I live in Alabama so that cannot happen. So they never replied. Probably never had the vehicle. Went online and plenty of negative responses More

Great guy and great staff they really made me feel like I was family with being very transparent. The last dealership tried to take advantage of me but Luis was up front and told me everything I need to know was family with being very transparent. The last dealership tried to take advantage of me but Luis was up front and told me everything I need to know. More

They claim there's no dealer fee but if your an out of state buyer you pay an extra $800 in dealer fees. The reason they gave for the out of state fee is ridiculous.. Out of state buyer's stay clear. I wa state buyer you pay an extra $800 in dealer fees. The reason they gave for the out of state fee is ridiculous.. Out of state buyer's stay clear. I was willing to spend $40.000 there but that $800 was a dealbreaker for me.. More

Luis Morales and John Carlos give an A1 customer service experience. We strongly recommend purchasing your next vehicle at Penn Toyota. We drove away with a beautiful rav4 limited the same day experience. We strongly recommend purchasing your next vehicle at Penn Toyota. We drove away with a beautiful rav4 limited the same day More

Overall great experience with Luis. The only reason we’re not buying a Toyota is because after test driving the Lexus version of the vehicle the overall car performance was better. But when my wife lets me b not buying a Toyota is because after test driving the Lexus version of the vehicle the overall car performance was better. But when my wife lets me buy the new Supra I will be looking for Luis. As someone that use to work in the automotive industry it was very refreshing to come across an honest sales person who’s not just trying to meet a quota but wants to put you in. The best vehicle for you. More

Luis Morales worked with us to purchase a new RAV4 hybrid. He was very knowledgeable and was able to secure a vehicle in these trying times. He and Penn Toyota honored the purchase agreement initial hybrid. He was very knowledgeable and was able to secure a vehicle in these trying times. He and Penn Toyota honored the purchase agreement initially agreed on, even though we had unforeseen delays with our bank. In the end we went with finance offered by Toyota, Sean Haghighi, who was able to find a rate lower than our best bank rate. I highly recommend this dealership. More

I prefer not to make any comments... your experience may be better. I wish I had more to tell, which I normally do, but not this time. be better. I wish I had more to tell, which I normally do, but not this time. More

Luis Morales at Penn Toyota made my first purchase of a new car smooth and effortless. I am extremely satisfied with my purchase and highly recommend Luis and Penn new car smooth and effortless. I am extremely satisfied with my purchase and highly recommend Luis and Penn More