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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
444 Reviews

444 Reviews of Penske Buick GMC Of Cerritos - Service Center

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September 26, 2024

The service was fast, and the service tech Stephanie Villegas was very helpful and courteous. More

by MARILYN.COTTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Sep 27, 2024 -

Penske Buick GMC Of Cerritos responded

The team at Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear the service was prompt and helpful. Thanks for sharing!

September 25, 2024

Didn’t take care of the issue. Did not even call me back to discuss when I asked them to. Very disappointing. I may not purchase a GMC product in the future with such a lack of ser More

by JSAPPINGTON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I called and spoke with whoever it was that answered the phone. They said they would have a manager call me back which never happened.
Sep 28, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your feedback about your recent visit with our Service Department regarding the quality of communication. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 25, 2024

Helpful efficient service , I will Penske doing all service on my truck in the future. More

by GLLLUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words about Penske Buick GMC of Cerritos. Looking forward to continuing our efficient service on your truck. Wish you well.

September 25, 2024

Richard and the Desk Josue were a pleasure to work with. thanks you guys i was a easy process with no pressure. More

by Roy Cerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hernandez
Sep 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words and rating, it's appreciated.

September 25, 2024

Great service! The team was professional, efficient and kept me informed throughout the process. My truck is running smoothly, and I appreciate the attention to d More

by Karenapadgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Sep 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the feedback. It’s great to hear your truck is running smoothly and that our team at Penske Buick GMC of Cerritos kept you informed throughout. We appreciate your kind words about our service!

September 25, 2024

My car was at the dealership for three weeks and they couldn't fix the problem. They returned my car to me exactly as I left it. More

by janetga15
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the repairs performed on your vehicle by our Service Team. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 22, 2024

Michael was great. Explained everything. Made offers and respected my decisions. Gave me fair pricing. More

by Lifesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 23, 2024 -

Penske Buick GMC Of Cerritos responded

Glad Michael provided clear explanations and fair pricing. Thanks for choosing Penske Buick GMC of Cerritos.

September 21, 2024

Richard and the Desk Josue were a pleasure to work with. thanks you guys i was a easy process with no pressure. . More

by Roy Cerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hernandez
Sep 23, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for your feedback. Happy to know you had a smooth experience at Penske Buick GMC of Cerritos.

September 21, 2024

Excellent professional customer, service and service Great place to have your vehicle repair or service More

by robertwith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Valencia
Sep 23, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We are glad to learn about the excellent and professional experience you had with our Service Team. However, I would like the opportunity to learn more about the 3-star rating we have received. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 20, 2024

Team member very friendly and very reliable. They did the impossible to make this deal happen. I really appreciate it. Thank you so much. I’m very happy to meet everybody at the dealership. More

by PAULGONZALEZ2019
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words about our team. It’s great to know you had a positive experience with the deal. Thank you for sharing and take care!