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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
364 Reviews

364 Reviews of Penske Buick GMC Of Cerritos - Service Center

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May 15, 2024

Very Helpful! Gary and Daniel tried to make sure all of my service concerns were noted and addressed. Very professional including making sure I had transportati More

by RONNIERRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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May 15, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. Our team at Penske Buick GMC of Cerritos is committed to addressing all service concerns and ensuring smooth transportation during vehicle maintenance. Thank you for highlighting their professionalism.

Helpful
May 14, 2024

I have a 2011 GMC Terrain that has a recall due to defective head lights , i got the recall letter 18 months ago , I called the dealer the next day , they said that the part was on Back Order , sooo More

by Joez7778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously. We do not control manufacturer recalls. In the case of your 2011 GMC Terrain, the manufacturer part (the clear film) and recall were performed exactly as specified by General Motors. We apologize if you feel insulted, but all protocols were followed. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Helpful
May 14, 2024

Efficient check in and out. Good people. Met service needs. Even accomplished window crack repair same day. Very satisfied. More

by rvreeland326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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May 14, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your nod to the service team at Penske Buick GMC of Cerritos. Your acknowledgment of their efficiency and skills is taken graciously. Thank you for choosing us for your car servicing including window repair needs.

Helpful
May 11, 2024

Very professional and Good service. They made sure I was happy and satisfied with their services. More

by Sharonrwilkins61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about Penske Buick GMC of Cerritos. We're glad to hear you received the professionalism and good service we strive for. Thank you for being a valued customer.

Helpful
May 10, 2024

Donald the service technician was very knowledgeable and polite and was able to answer all of my concerns. More

by ALFCALDERONKIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald service technician
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May 10, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive remark about our team at Penske Buick GMC of Cerritos. They strive to consistently provide knowledgeable and polite help.

Helpful
May 10, 2024

Daniel and Stephanie was great. Much appreciated their hard work. They took care of us. More

by Ewilliams0721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie and Daniel
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May 10, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to hear that our team at Penske Buick GMC of Cerritos exceeded your expectations. Your feedback is valuable to us, thank you for sharing it.

Helpful
May 08, 2024

They have horrible service. And then they say they didn’t say that.. They they to make it seem The customer is wrong. And they don’t return the phone calls as promised. More

by JIMENEZLUPITA660
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel & Gerry
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May 11, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about the level of customer care you received during your recent experience here at Penske Buick GMC of Cerritos. Please reach out to me at your earliest convenience. Sincerely, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Helpful
May 07, 2024

Sales and service reps are friendly and helped me with all my questions. Would definitely recommend More

by VOLKSANITY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel kim
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May 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for recommending Penske Buick GMC of Cerritos. We're glad our sales and service teams were able to assist with your questions.

Helpful
May 06, 2024

I was able to drive off in the vehicle that i was looking for,the guy helping me out- Kai was great. More

by Calozano1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kai
Report | Print
May 06, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your stellar rating. At Penske Buick GMC of Cerritos, our team always prioritizes helping customers find the right vehicle. Thanks for acknowledging their efforts.

Helpful
May 06, 2024

Daniel in the service department was great. Was honest and didn't try to oversell any additional services. More

by SHEERE.BISHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in the Service Department
Report | Print
May 06, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad you found our team's honesty worthwhile at Penske Buick GMC of Cerritos. It’s vital for us to provide a no-pressure environment, and we appreciate your recognition.

Helpful
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