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Performance Buick GMC
Cedar Knolls, NJ
1,497 Reviews
Performance Buick GMC is your trusted Buick, GMC dealership in Cedar Knolls, NJ and the reason why our loyal customers from Morristown, Parsippany, and Randolph keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive new and pre-owned inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service to Hanover County and being an integral part of our Cedar Knolls, NJ community. We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,497 reviews
July 24, 2024
Firstly, my salesman Yared was great, and the only positive in this whole experience. I was in New Jersey on a trip and wanted to come in and buy this truck. I set up an appointment and went in to buy positive in this whole experience. I was in New Jersey on a trip and wanted to come in and buy this truck. I set up an appointment and went in to buy it. I put performance gmc in my navigation and went. When I got there, the truck was nowhere to be found and no one know who I was asking for. After a half hour I was told that this truck was at the “other” performance gmc dealership. I think someone should have told me, knowing I’m form out of town, that there are 2 dealerships with the same name so I go to the correct one. The following week I called back and was connected to Yared. He was great and did everything I asked. He FaceTimed me when I asked him to so I could see the truck. He pointed out any imperfections like I asked so I wasn’t surprised when I came back down from northern Connecticut. He got me numbers right away like I asked him to, and all was well. When I came down to pick up the truck it was a 3 and a half hour drive. The finance manager who did my paperwork was very nasty to the salesman in front of me. He lied to me and told me the truck was as-is, even though it was a certified pre owned truck with both a bumper to bumper and power train warranty. He seemed upset with me when I told him I didn’t want to purchase an extended warranty, and he also didn’t give me any CPO paperwork, I had to ask for it when I was done with him. I also made it clear that I came from out of state and to let me know how everything was going with the registration so I could get my plates. I was told that the one month temporary plate was more than enough time to get the registration done and I didn’t need to worry. The following morning when I cold-started the truck, both the exhaust and the engine were making noise. I set up an appointment with my local gmc dealer and they told me I needed all new lifters in my engine and a cat back exhaust system. The hvac controls lighting was cutting out and the tailgate radio system didn’t work at all. I was told that all of this should have been taken care of before the truck was offered for sale. I called the dealership multiple time to check on the plates and was told everything was all set. The day that my registration expired I called the dealership to let them know I was expired and was told that I needed to bring the truck to emissions, which I did that same day. The following day I was pulled over for having an expired registration and had to have AAA tow my truck home and take an Uber the rest of the way to work. I called and asked for the manager and was told he was in a meeting and left a message. No one called me back. I called again after a couple more weeks and finally spoke to the manager David. He apologized, said he would get everything taken care of for me, and told me he would send me a $500 check for the inconveniences. Finally, over 2 months after buying my truck, my plates came. When I opened them, there was no check, only passenger plates. A truck is supposed to have combination plates. I called and asked for David and was told he was out. I asked for another manager and was told that he requested the $500 check but the vice president of the company denied it and David is no longer with the company due to a health issue. I asked to speak multiple times with the vice president directly and he never reached out. My entire experience has been horrible with the exception of my salesman Yared who was great. It’s a shame that the rest of the company can’t offer the same level of service as Yared. More
by aflizquierdo
Verified Customer
July 22, 2024
Very good service appreciate the management. Everybody was helpful. The Sal is Man With, professional and everything went smooth no issues Everybody was helpful. The Sal is Man With, professional and everything went smooth no issues More
by JIMMYMARINESERVICE
July 22, 2024
Rodrigo was easily the best salesman I've ever had. He was very professional, explaining everything, leaving nothing to be discovered later in paperwork. I would strongly recommend him to anyone lookin He was very professional, explaining everything, leaving nothing to be discovered later in paperwork. I would strongly recommend him to anyone looking for a car. Truly amazing work by Rodrigo, made for a very easy decision to purchase our car. My only issue came with the wait time to see the financial department (over an hour) and the fact they tried to tack on an additional $699 fee that I had to fight to get removed, constantly being told the price I signed on the paperwork wasn't the final price. Had I not been attentive to the paperwork, I would have signed it and been out the money. Where Rodrigo surpassed all expectations as a salesman, the finance department was severely lacking and honestly a bit condescending. Mark should work on his customer interaction. More
by RABROKE
July 21, 2024
William was very professional and knowledgable on the truck I bought. And the team that backed him(Chad and Andrew) were always ready to help and were very nice to work with and knowledgeable as well. I truck I bought. And the team that backed him(Chad and Andrew) were always ready to help and were very nice to work with and knowledgeable as well. I couldn’t be happier with my purchase and how well they took care of me here! Get Will a promotion! More
by pantencl
July 19, 2024
Dwight is always amazing. He gets my car in and out in a timely manner and is always very professional. He gets my car in and out in a timely manner and is always very professional. More
by Brett50
Employees Worked With
July 19, 2024
Service was good and completed in a timely manner. Everything was explained thoroughly. Would use again. Everything was explained thoroughly. Would use again. More
by KKENN74
Employees Worked With
July 18, 2024
Dwight phillips and the whole service department team are really on there game ! . Whether its parts or your stopping in for an oil change the experience is always great . really on there game ! . Whether its parts or your stopping in for an oil change the experience is always great . More
by wuestcowaste
July 18, 2024
Rylee and her team were excellent. They really made this whole process easy and worked with me every step of the way. Will definitely be returning and also recommending them! They really made this whole process easy and worked with me every step of the way. Will definitely be returning and also recommending them! More
by Matt Lubowiecki
July 10, 2024
Riley followed up and was helpful and low pressure with my new lease. We had a nice experience with Performance Buick years ago with a lease and so far this experience has also been going well. my new lease. We had a nice experience with Performance Buick years ago with a lease and so far this experience has also been going well. More
by lacez22
Employees Worked With
Riley
July 10, 2024
Rodrigo the sales person was awesome he answered all of our questions and was very caring. our questions and was very caring. More
by ANAISVEGA20182011
Employees Worked With
