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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
605 Reviews

605 Reviews of Phil Wright Autoplex - Service Center

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May 15, 2018

Service I called and made my appointment for service and everything went very smooth. Service was preformed in a timely manner. Everyone was courteous. Servic More

by Just another Happy customer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Erick
May 18, 2018 -

Phil Wright Autoplex responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and efficient service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next car. Sincerely, The Phil Wright Autoplex Team

May 15, 2018

Service Department Friendly and fast service. Would recommend them to anybody for buying a car or service on one. Thank you very much. Real good people to do business wi More

by WILLIAMS84007
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2018 -

Phil Wright Autoplex responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Phil Wright Autoplex satisfied. We are very appreciative of your 5-star review and recommendation. We look forward to working with you again in the future. Sincerely, The Phil Wright Autoplex Team

May 13, 2018

Excellent service and great staff. The service department employees are very nice. Although they all seemed very busy, it did not take long to have my oil changed and tires rotated. H More

by DIXIEACRES
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Johnson
May 15, 2018 -

Phil Wright Autoplex responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, The Phil Wright Autoplex Team

May 12, 2018

Improving on meeting service schedule Arrived the service department was not busy. Service tech took my keys and the truck was on the rack in 5-10 minutes. Serviced in 30-40 minutes. More

by NUCDAD1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Johnson
May 15, 2018 -

Phil Wright Autoplex responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Phil Wright Autoplex Team

May 04, 2018

Service to truck I took my truck in to have it serviced and also to have the flap on the gas cap repaired inasmuch as it wouldn't close. Both of these items were prope More

by ALEX95
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dewayne
May 15, 2018 -

Phil Wright Autoplex responded

Thank you for reaching out to us, your concerns are taken very seriously. We’ll take this as an area where we can improve moving forward. Sincerely, The Phil Wright Autoplex Team

May 03, 2018

A pleasure to do business with professionals. Appreciate doing business with professional, well equipped and trained personnel in a pleasant environment. Will return for service and recommend to More

by DLARUE303
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay
May 15, 2018 -

Phil Wright Autoplex responded

Thank you for leaving the kind words. We plan to continue giving professional and great customer service and a pleasant environment for all our guests during their visit to our dealership. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

April 30, 2018

Expert service and team Great team, great service... oil change plus part replacement... took a tad under what I was told to expect... which is always a pleasure to find... More

by JOHNELEW
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Johnson
May 15, 2018 -

Phil Wright Autoplex responded

John, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Phil Wright Autoplex Team

April 22, 2018

Transmission service message On April 19 I had a transmission service message on my Buick Lacrosse. I called the dealership, talked with the service manager and was told to bring More

by MIRIAMPYATT
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service manager ?
May 15, 2018 -

Phil Wright Autoplex responded

Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Phil Wright Autoplex Team

April 20, 2018

Good mechanic The mechanic was very exacting, and while the battery cable could have been cleaned (along with replacing the battery), he said he wanted to replace i More

by pschwerin
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
May 15, 2018 -

Phil Wright Autoplex responded

It is wonderful to hear that our staff was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Phil Wright Autoplex Team

April 05, 2018

Great Dealership Always a pleasure to do business with. Very knowledgeable and friendly staff. I can always count on them to take care of my car. Great Team! More

by Satisfied Customer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2018 -

Phil Wright Autoplex responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Phil Wright Autoplex Team

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