Phil Wright Autoplex - Service Center

Excellent and timely work I had a problem with a faulty wheel hub and they got me in the next day at my request and fixed my problem quickly I had a problem with a faulty wheel hub and they got me in the next day at my request and fixed my problem quickly More

Service Took four attempts to get requested work done and was charged exorbitant amount for work not needed or requested. Customer should NEVER have to pay fo Took four attempts to get requested work done and was charged exorbitant amount for work not needed or requested. Customer should NEVER have to pay for shoddy or unneccessary workmanship! More

Help when SUPERIOR IN CONWAY WOULD NOT!!!!!!!!!!!!! We purchased our new 2013 gmc terrain from a local dealer. Phil Wright Autoplex of russellville. When it came time after my husband saving for years t We purchased our new 2013 gmc terrain from a local dealer. Phil Wright Autoplex of russellville. When it came time after my husband saving for years to purchase his dream truck a black chevy 4x4 crewcab. like everyone u look for best deal. Unfortunately for Phil wright superior beat them by a couple $1000.00. As soon as we purchased our 2018 we was signing amd talking with our salesman at superior that we was ordering new stuff for this truck. Brush guard, mud flaps, running bars, and a 1" level kit in the front only. not the rear. Day after we did this i took to superior for a front wheel alighnment our salesman said thats a badd a#& ride. Every oil change drove from our place on hwy 7 past dover to conway. saying all this to say this, beware people they do not stand behind warranty work. His front axle im not exactly sure what started leaking. mind u it was last march we did this work, the whole time they had done iuk changes. They said the "Lift kit" voided that warranty. There was No lift. Been fighting and crying my eyes out because of the hurt and heart ache in my husbands eyes over his dream truck. He sacrificed and drove a long wheel base 84 chevy for 15 years with no AC to always let me have new because of our child. To be leaking, them wanting to charge us for repair. Well heres the best part. this was nearly 2 mos ago. He was fixing to trade for a new dodge done with chevy. Pulled into Phil Wright Auto Plex of russellville. They looked it over said that isnt a lift we will take care of you. I cried when husband called to say this. Made an appointment, they gave me a new 2020 tahoe. Fixed his truck over nite. Im so done with Superior and want people to be informed they will try to get out of warranty work. Make a trip to Phill Wright Auto Plex and speak with thier salesman vernon. Or any of them. They put people before anything. More

Oil Change/Tire Rotation Phil Wright has always done a fantastic job for us. They have been taking great care of our cars for almost 30 years. They treat us like family. Phil Wright has always done a fantastic job for us. They have been taking great care of our cars for almost 30 years. They treat us like family. More

Service Check Had my Traverse in for a problem I had been having but diagnostics or by driving it could not find any problem. Service clerk told me if I had any mo Had my Traverse in for a problem I had been having but diagnostics or by driving it could not find any problem. Service clerk told me if I had any more problem to bring it back. More

Consideration for the Customer The air conditioning had to be replaced under warranty and I was given a courtesy vehicle since it would take several weeks to complete the repairs. I The air conditioning had to be replaced under warranty and I was given a courtesy vehicle since it would take several weeks to complete the repairs. I appreciated the concern and ongoing communication that I received throughout the repair process. I was concerned about the extensiveness of the problem and received confirmation that this issue would be resolved to my satisfaction. More

Rattle, vibrating under car The service department went above and beyond trying to find the noise I heard. After driving it they couldn't identify what I was hearing, I drove for The service department went above and beyond trying to find the noise I heard. After driving it they couldn't identify what I was hearing, I drove for miles so they could listen. They found the problem and were about to fix it within an hour. I was very impressed with their professionalism and speed. More

Customer for over 30 years Nice place to do business. Nice people. I have known the Wright's and most of the employees for many years. I am comfortable doing business with pe Nice place to do business. Nice people. I have known the Wright's and most of the employees for many years. I am comfortable doing business with people I trust. I also reciprocate in business. I own two retail businesses in Russellville and a Real Estate Firm. The Wright family have been loyal customers for years. More

Alignment The tech saw that my truck needed an alignment and just recommended that it be done, at the price I paid for my vehicle it should been done at no char The tech saw that my truck needed an alignment and just recommended that it be done, at the price I paid for my vehicle it should been done at no charge to me. More

My experience was great. Very pleased with how it turned out and how understanding and willing to help everyone was especially Lindsay. Thank you Phil Wright for all your help Very pleased with how it turned out and how understanding and willing to help everyone was especially Lindsay. Thank you Phil Wright for all your help and making you my number one choice when it comes to a car dealership. More