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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,092 Reviews

2,092 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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February 18, 2023

Easy schedule and work done promptly. Can't ask for more other than oil/filter changes be free. More

by ICESTORM1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Feb 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

February 18, 2023

Professional service advisor who asked all the right questions. My Jeep was repaired same day. Very happy customer! More

by DEBNEWSOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Jeffery Smith
Feb 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Deb, Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. Jeffrey and our service team appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

February 18, 2023

We really appreciate the personal attention we receive from Derek Cummings. We are snowbirds and he always remembers us. More

by TAM.GARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Cummings. Service , Mark Helfer
Feb 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mark, Lou, and Derek, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

February 17, 2023

The people at this dealership are awesome! Everytime I have been there always had a great experience. More

by CLM19832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

February 17, 2023

I have been going to this dealership for 5 years. Service is excellent. I wish more places would conduct business in this fashion More

by JOANNEPALKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Scott Sherman
Feb 18, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

February 17, 2023

Bought our 2013 and 2018 Chrysler 300 as new vehicles and both were very happy vehicles to go back for their services as scheduled at Phillips. The place is meticulous and their personnel is friendly and acc More

by jlgbailey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hose
Feb 18, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

February 17, 2023

I’d like to personally thank Jim, head of service for taking such good care of my daughters 2012 Jeep Wrangler Unlimited, all under warranty. Thank you More

by rallen15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, service
Feb 18, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Jim, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

February 16, 2023

This dealership was very quick, they provided quick service. They fixed an issue with my car within hours, that another dealership I went to couldn’t fix for two 2 weeks. This is the place to go, they More

by wpierre103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
Feb 16, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

February 15, 2023

Charged ne 187$ for a diag I dropped my truck off running & driving. When I was informed of what was wrong and went to pay the diag fee the top half of my motor was in the bed of truck & was informed if I wa More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott.
Feb 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

February 15, 2023

JD went above and beyond to meet our needs. Very impressed with his service and dedication to excellence. More

by Tonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Ross
Feb 16, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for JD and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

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