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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,050 Reviews

2,050 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 29, 2023

I think my age was taken advantage of when buying the Pacifica changes in the value of my trade in was not stated when the value was lowered from an earlier verbal agreement. More

by RJTIMMER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Don Wulff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

January 29, 2023

Excellent CS and the staff scheduled an appointment that met my needs. The people assisting with my check were very courteous. The wait time was not long at all. More

by ROWELLDONNALEE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 29, 2023

Excellent service always friendly and helpful explain what needs to be done in layman's terms Excellent waiting room. More

by BEAMS4CHRIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Very helpful to explain situation with auto start and getting me an appointment to fix More

by RON718DEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Ron, and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Excellent service staff! Check in was a breeze and I had no wait time for my appointment. Best Jeep service department I’ve ever encountered. Run exceptionally! More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, Christine! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Courteous, efficient. CR reviewed my visit and asked if there would be any other service requested on my visit. More

by MARIANNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Derek Cummings is AWESOME. He is very knowledgeable and is a great Service Advisor. Derek knows exactly what is wrong with the vehicle before he gets the vehicle to Phillips. N More

by yolanda77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for Derek and our service department! We look forward to sharing your compliments with them, Yolanda, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

January 27, 2023

Quick and helpful. Needed my work truck fixed up. And they kept me rolling. Always good. More

by GAINESVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 27, 2023

Service was good but the wait time was too long. Was there at 7:30am, was not seen for until 9:00am. I was early and it still took them 1 1/2 hours to get to me. More

by MEBGMARY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name.
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Gary Winkler Service Manager (352) 732-7577 ext 107

January 26, 2023

The gentleman who attended us was very nice. I would recommended this place. Great service More

by Cindy.sarduy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Jan 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Cindy, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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