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Phillips Toyota

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.5
1,142 Reviews
At Phillips Toyota, you’ll find everything you’ve always wanted and always expected from a car dealership. We put the excitement back into buying a vehicle with our Family Plan. Every New Toyota purchase comes with a Lifetime Nationwide Warranty, 4 years maintenance included and 5 years of 24 hour roadside assistance 7 day's a week. As a family owned and operated dealership, we treat people with the consideration and respect they deserve – just like our own family members. One of the common comments from first time customers is that they have never bought a vehicle before so effortlessly. We take pride in presenting our dealership everyday and it shows with the level of service you receive every time you come to our showroom. We also like to give you a little more. When you utilize our state-of-the-art service department, you’ll receive our Complimentary Shuttle Service. We also stock a wide selection of used cars including Toyota Certified Used Vehicles. Phillips Toyota offers a full selection of service areas including: New Toyota Vehicle Sales Pre-Owned Vehicle Sales Certified Service Department Car Loans & Financing Full Selection of Toyota Parts & Accessories At Phillips Toyota, our goal is always 100% Customer Satisfaction. Let us earn your business.
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8629 US-441

Leesburg, FL

34788

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Showing 1,142 reviews

May 19, 2025

Salesman ran a hard check stating he wasn’t able to do a soft check & that no one does soft checks (this is a lie, I’ve had many dealers do soft checks for me). Only ran one and did not get all the info fro More

by Personwithadog
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shawn Ismani
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May 20, 2025 -

Phillips Toyota responded

Hello, You requested that we run your credit to make sure that you could purchase one of the vehicles that you had looked at. You told us that you did not want to buy the car today, so we suggested that you find the vehicle that you want before running your credit. However, you insisted on us running your credit anyways. We did just that after you signed an application. We informed you at that point that your credit was more than adequate to purchase a vehicle, and all that was left to do was find a vehicle that you liked. You informed us that you did not want to purchase anything at that time. Regarding one of the vehicles you were interested in, we offered to have our service department look into the A/C, which we did. The A/C is functioning perfectly. We have that particular vehicle you looked at priced at $9,997 online. Respectfully, your offer of $4,000-$5,000 out the door (including all taxes and fees) is more than a little out of reach. While we are open to negotiations, it is not reasonable for us to have enough markup to cover taxes, fees, and an additional $5,000 off. If there is anything further we can do to assist you with your search, please let us know. Regards, Phillips Toyota Management

May 20, 2025 -

Personwithadog responded

That is a lie. The a/c is not functioning perfectly. Maybe intermittently. We are more knowledgeable on this than the average person, but you continue to try to gaslight us into thinking it’s normal. The communication was not clear or effective with this salesman. And to say we insisted to run a hard check is ridiculous. No, I’m sorry but that is not what happened at all. We were ready to look at many cars and the numbers, but the salesman stated it had to be a hard check for every car. We KNEW our credit was excellent & we could purchase the car if we wanted same day. We requested the different numbers written down for various vehicles to think on, but were told this wasn’t possible. It was your salesman that did not believe we had the credit or means to buy the car. It seemed there was more interest in locking in the quickest sale to get us out of his hair & what was going to be done with the commission instead of finding the right deal for us at this time. That’s all fine, but the things we were told and the amount of effort put forth was laughable. It’s clear you’ll take the risk that someone else will come along naive enough to buy it full price or you will auction it for less than $1500. I understand. Seems responsible enough to me, it’s worked for you enough in the past. Also, he showed us a red 2012 Camry on his computer that he claimed was the same black 2012 Camry for 12k, but the sticker we saw was 9k. We are aware of the KBB value plus taking off the cost for the a/c repair. We asked for carfax and he showed us dealership stats, often confusing multiple cars we had interest in which is why we were there requesting hard copies of various car stats & financing options. Word of mouth is your best friend & we are in the market to buy many cars in the near future. We’ve been hoping to establish a good working relationship with an honest dealership we could trust. I have also been looking into trading my vehicle in for a luxury model and my son will be driving soon. This is a “just for now” purchase that we were hoping would lead to many more happy purchases. I see now that is not possible with your dealership at this time. Thank you.

May 03, 2025

Sold car out from underneath me. Told them I wanted to purchase a Tundra over the phone to make sure the vehicle wasn’t sold before I could pick it up since I am out of town. I spoke More

by puppyluv4rex
Recommend Dealer
No
Employees Worked With
Kiely, male internet sales person, sales manager
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May 04, 2025 -

Phillips Toyota responded

Unfortunately, we don’t hold pre-owned vehicles—especially not for customers who haven’t begun the buying process. You called from Missouri and asked to be notified when the vehicle was out of the shop, which we noted. At that point, no deal had been discussed or negotiated. These vehicles are sold on a first-come, first-served basis. In this case, a local family came in, asked to see the vehicle (which had just finished in service), and made the decision to purchase it on the spot. Holding a vehicle back from serious, in-person buyers for someone who hasn’t even seen it or made an offer wouldn’t have been fair—or ethical. That kind of behavior would be “slimy and disappointing,” and we aim to avoid exactly that.

May 02, 2025

Bought 6 toyotas from them all because of their outstanding sales representative Bryan Perez, their fantastic finance advisors and their professional service department. They go above and beyond t More

by kschneider19888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Perez
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April 29, 2025

I had an amazing experience today purchasing a pre owned car. The sales person, George Bonafede listened to everything I was looking for and found the perfect car. Working with Keith Smalley was also a p More

by C F D
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Bonafede, Keith Smalley, Tom ( online person)
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April 15, 2025

Mr. Reyes (Sales Consultant) is a knowledgeable, very helpful and very patient (with a capital P) with me throughout the whole process of purchasing my vehicle, including working late pass the opening ho More

by Fred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Molina Reyes
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April 14, 2025

I had seen a vehicle online and went to the lot to see in person. After not being able to find it, I went inside and was greeted by Ryan King. He informed me the vehicle had sold and had another one on prope More

by Will B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 06, 2025

Hands down, the best car-buying experience I’ve ever had! If you’re looking for a dealership that treats you right, Phillips Toyota is the place to go. Highly recommend! More

by Ash M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 20, 2025

I purchased a car for my daughter, and the experience was seamless! I highly recommend Atef! More

by amay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael "Mikey" Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Atef Basta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 20, 2025

From start to finish, my experience at Phillips Toyota was top-notch! The staff was knowledgeable, patient, and never pushy. They made sure I found the perfect vehicle at a great price. Highly recommend! More

by Cynthia.H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael "Mikey" Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 18, 2025

By far, the best vehicle buying experience in my life. It was my pleasure to work with George Bonafede. George was diligent, knowledgable and personable. A true professional, I highly recommend. I wou More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Bonafede
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