Phillips Toyota - Service Center

Friendly, fast, and dependable. Ronda is a very valuable asset to the company, and she keeps the line moving, partly by going over your requests, and adding things that you might not Ronda is a very valuable asset to the company, and she keeps the line moving, partly by going over your requests, and adding things that you might not be aware of. She always checks to see if there is a recall, so you never have to fear one was missed. I had/have a situation with my radio, the navigation ceases to work, the screen goes black, and it freezes. She looked in to this and had a qualified person speak with me to aid in the resolution of this problem. He stated he had gone to the extent of his knowledge, and would inquire further from TOYOTA itself. He stated he would contact me in the next 7 to 10 days, as soon as he heard from Toyota. I have used the navigation since, and again run into the same situation. BOTH of these people did all they could to determine the problem, and to fix it. More

1st Service First time service with Phillips Toyota, Was very impressed with the friendly atmosphere at the dealership. Waiting time was short and comfortable al First time service with Phillips Toyota, Was very impressed with the friendly atmosphere at the dealership. Waiting time was short and comfortable along with great snacks....I'll be back again for the next service with a smile. More

Service people were very professional and polite. I was transported to Cracker Barrel, and picked up when the car work was completed. They could however prov people were very professional and polite. I was transported to Cracker Barrel, and picked up when the car work was completed. They could however provide loaner cars! More

Service experience Rhonda told me what I needed for service and what the cost would be in advance. The time of service was as expected and there was no charge. Rhonda told me what I needed for service and what the cost would be in advance. The time of service was as expected and there was no charge. More

Excellent product with excellent service The sales and service staff are helpful, friendly and willing to answer questions and concerns even after the vehicle has been purchased. In other dea The sales and service staff are helpful, friendly and willing to answer questions and concerns even after the vehicle has been purchased. In other dealerships the friendliness stops after the purchase is made. More

Best Customer Service in Service Dept. and best Service MGR. Had a Service performed in June this year, had a small problem, Went back and forth to diagnose and finally did find the problem, Service Mgr. worked Had a Service performed in June this year, had a small problem, Went back and forth to diagnose and finally did find the problem, Service Mgr. worked with me happily every time and we resolved the problem and he took great care of me for my patience and time!!! They are the Best and don't stop till they resolve and diagnose the problem and make the customer feel as #1. When I am ready for my newer Toyotas, I am coming to Phillips Toyota for a new vehicles and all my services, They treat me as a #1 Customer and I put them all on a Pedestal ! Thank you to the whole service department and the Service Manager for all his help and courtesy,you are #1 with me forever! Bob Goudin and Christine Goudin of Eustis , FL. More

so easy I came in to have my car serviced. I had a 2 year old Toyota that was a striped down version and I missed the conveniencies and the new technology. I came in to have my car serviced. I had a 2 year old Toyota that was a striped down version and I missed the conveniencies and the new technology. I really planned on just looking and finding out the difference in price if I traded my car in. Wes explained the process and advantages of leasing and 2 hours later, left with my perfect car! And it's red...can easily find it in a sea of gray and silver! Note: one of the questions below asked the reason for the visit...even though I ended up with a new car, the original purpose was to service my existing one. More

Outstanding service. Dan Brecklin was amazing, he has great customer service skills. He helped me purchase my new 2016 Camry. Will go back when its time for a new one. Th Dan Brecklin was amazing, he has great customer service skills. He helped me purchase my new 2016 Camry. Will go back when its time for a new one. Thanks Dan!!! More

Service then new car PHILLIPS TOYOTA SCION. I had a 2006 Avalon with only 55,000 miles on it. For the past 18 months. I was concerned about when I should trade it in. Si PHILLIPS TOYOTA SCION. I had a 2006 Avalon with only 55,000 miles on it. For the past 18 months. I was concerned about when I should trade it in. Since I am a widow, and fear being taken advantage of, I discuss all major moves with my sister and brother-in-law. My brother-in-law is a General Motors man. The consensus was that it would be time when the car needed major items; such as, ac, breaks or tires. I went in for an oil change and Sam Keene advised me that major work was needed, Brakes and tires. Well, I was referred to Dan Brecklin in sales. Mr. Brecklin was very patient and thorough with his explanations concerning the car. After my test drive, I wanted my brother-in-law to see the car. Mr. Brecklin had no problem with waiting for him to come. We all went on another test drive. My brother-in-law gave his approval and said I was not being taken advantage of. Well, that was what I needed and the deal was done. Mr. Brecklin discussed thoroughly the Xzilon treatment and I came back the next day for it to be applied. I TRUSTED all people I came in contact with. Wonderful driving car! More

All Four Wheel Alignment and new struts and rear shocks inst Had all new Front Struts and Rear Shocks replaced with Rancho RS5000 series, RS5777-frt, RS5319 Rears, had a Complete Four Wheel Alignment Performed. Had all new Front Struts and Rear Shocks replaced with Rancho RS5000 series, RS5777-frt, RS5319 Rears, had a Complete Four Wheel Alignment Performed. Excellent prices and Service, Done Right the first time as ALWAYS, clean and crisp work, rides better than when new with upgraded from OEM Parts! Thank you to Techs and Service Department Personal, Best in Lake County for any make,year,model to be serviced and competitive prices and fair,BUT, Excellent work! Bob G. Eustis,FL. More