Piazza Acura of West Chester

Omar was great. Went to Piazza on a whim and was greeted by a friendly, knowledgeable, and efficient professional. He knew I was not buying that day and did not pres Went to Piazza on a whim and was greeted by a friendly, knowledgeable, and efficient professional. He knew I was not buying that day and did not pressure me to stay, but his quick responses to my emails made all the difference. When we went to buy, the car was ready, the paperwork (on his end) was ready, and he walked me through the mechanics of the vehicle before I left. I would highly recommend Omar. More

I had a great experience purchasing my SUV. I communicated with my salesman Omar through email beforehand, which made the process smooth and easy. They worked with me to get the payment I wante I communicated with my salesman Omar through email beforehand, which made the process smooth and easy. They worked with me to get the payment I wanted, and everyone was friendly and professional. I’m very happy with my purchase. More

Omar was extremely friendly and was prompt when following up with my inquiry. He was very helpful and made the process seamless. up with my inquiry. He was very helpful and made the process seamless. More

Purchased car from bob Knew the car we wanted and we bought the car We wanted bought the car We wanted More

The Piazza Acura dealership helped me find a car that met my needs and budget. my needs and budget. More

I walked into Piazza Acura ready to buy, and walked out feeling blatantly disrespected and unwelcome. From the moment I stepped inside, it was clear my presence wasn’t valued. It felt less like bad service feeling blatantly disrespected and unwelcome. From the moment I stepped inside, it was clear my presence wasn’t valued. It felt less like bad service and more like a message: my money wasn’t good enough. As a Black customer, it’s impossible to ignore the racial undertone of being treated as invisible in a place that claims to want business. I came in prepared to spend my hard-earned money and was met with indifference, disrespect. No one deserves to feel profiled or dismissed simply for walking through the door. This visit happened during a snowstorm. Every car on the lot was covered in snow, and I was told someone would follow up with me after the vehicles were dug out. UNDERSTANDABLE. That call never came. Not the next day. Not the next week. It’s now been three weeks, and I never heard from anyone. No update. No courtesy call. Nothing. This wasn’t just poor customer service- it was dismissive, unprofessional, and frankly insulting. When a business can’t even bother to follow up with a willing buyer, it says everything about how they value people who don’t fit their preferred profile.I’ll be spending my money elsewhere somewhere my presence is respected and my business is actually wanted. This dealership made it clear they didn’t deserve either. More

Always there to help and to find the right vehicle, was looking for a specific RDX and Omar was able to find it very fast. looking for a specific RDX and Omar was able to find it very fast. More

Mark Deaver was excellent! This is the 2nd time he has sold me an RDX. This is the 2nd time he has sold me an RDX. More

Omar did a great job of meeting my vehicle needs, as I originally wanted a 2025 RDX but he was able to offer a new 2026 that met my needs. The process was very smooth and overall very positive. originally wanted a 2025 RDX but he was able to offer a new 2026 that met my needs. The process was very smooth and overall very positive. More

Would highly recommend this dealership. My salesman, Omar Haque was outstanding. I was coming from 90 miles away and there were weather delays and personal delays between the purchase, and My salesman, Omar Haque was outstanding. I was coming from 90 miles away and there were weather delays and personal delays between the purchase, and picking up the car. Omar made it easy to keep in touch. More