Piazza Honda of Springfield

Jim was great Jim Helmig was very friendly, helpful, knowledgeable and ready to go the extra mile. For example, they didn’t have the color in the model I wanted, so Jim Helmig was very friendly, helpful, knowledgeable and ready to go the extra mile. For example, they didn’t have the color in the model I wanted, so Jim got it from another dealer in the region and had it at Piazza for me the next day! He very patiently explained all the Civic’s features (many of which were new to me as I hadn’t bought a car in several years) and answered all my questions. He even tolerated my limit testing on the test drive and laughed at my jokes. Overall, largely thanks to Jim, the experience was much more pleasant than it might have been, with one reservation. Until you sign for the car, it’s all about how terrific every aspect of the car is. OK, that’s salesmanship. However, after the deal is ostensibly consummated and you’ve put your signature on the purchase, you hear about all that can go wrong with the car and how you need to buy any of upwards of half a dozen or so extended warrantees that can cost you up to a few thousand dollars extra! This, after thinking you were done negotiating a price for the car. I’m not faulting the Finance Manager who presents these options here; this is all about corporate (Piazza? Honda?) policy. It unduly prolongs and adds stress to the purchase process and makes you wonder what good the basic warrantee is these days. More

Excellent experience Friendly, fast, easy and excellent customer service. All me questions were answered. All my concerns were taken care of having Frank by my side. Th Friendly, fast, easy and excellent customer service. All me questions were answered. All my concerns were taken care of having Frank by my side. Thank you More

Top notch! Frank is the man! 3rd vehicle purchased from him and the dealership! Always quick and easy!! He can help you get any vehicle you want. Highly recommen Frank is the man! 3rd vehicle purchased from him and the dealership! Always quick and easy!! He can help you get any vehicle you want. Highly recommended! More

2 cars in one month! I went, as a first time customer, to Frank Crinite to lease a minivan. That whole experience was great-I was treated well, all of my questions were I went, as a first time customer, to Frank Crinite to lease a minivan. That whole experience was great-I was treated well, all of my questions were answered, I was given a fair price and got a gorgeous car. The problem arose eight days later when that brand new minivan was stolen. Frank helped me through the entire process. He communicated with me on weekends and helped me acquire the information I needed for the police. He went above and beyond anything I ever expected and beyond what I think most people in his position would’ve done. My car was never recovered. The next month, I was so happy to go back to Frank at Piazza Honda to get a new minivan. I will always return to him for new cars after this because this experience ended up being much less awful than it would’ve been if he hadn’t been my point person throughout. Thank you, Frank! More

Dan is awesome I was lucky to get Dan as my salesman at Honda. He was helpful, answered all my questions and was not pushy at all. I left happy with a fairly priced I was lucky to get Dan as my salesman at Honda. He was helpful, answered all my questions and was not pushy at all. I left happy with a fairly priced Honda Civic! ;) Thanks Dan for all your help! More

Great customer service! I had great experience at the dealership. Jeff and everyone who helped me that day were very friendly and helpful. I’m very happy with my new car, I w I had great experience at the dealership. Jeff and everyone who helped me that day were very friendly and helpful. I’m very happy with my new car, I will definitely recommend this dealership to friends and family. More

Frack Crinite @ Honda is my favorite person! Frank does not Hoover my space like most salesman do. I’m very picky. being a difficult woman, I’m also very indecisive. Frank has so much experience Frank does not Hoover my space like most salesman do. I’m very picky. being a difficult woman, I’m also very indecisive. Frank has so much experience he knows exactly what to do with a woman like me. I told him what I needed, but I like to be flashy with a hot looking car with a massive budget, and a nasty bankruptcy in my financial history. Guess who pulled thru to give me exactly what I wanted, needed and loved: Top of the line trim civic touring in bright red, so bright you can see me 10 blocks away lol I recommend everyone to come here, they are reliable and when sometime is wrong they will go out of their way to help you. “They”- as in the mechanics there as well too. Oil change are in and out. Let’s not forget the FREE COFFEE! Ha! I have referred a lot of friends & Family members to this dealer ship before any other place in the world More

Easy process for a first time car buyer! Theo was extremely friendly and patient through the whole process, and he helped make the day go as smooth as could be. Would absolutely recommend Theo was extremely friendly and patient through the whole process, and he helped make the day go as smooth as could be. Would absolutely recommend to friends and family interested in a new/used Honda! More

Dream Car I was able to get the car of my dreams in less time than it takes me to go grocery shopping! And at an affordable price! It was by far, the best exper I was able to get the car of my dreams in less time than it takes me to go grocery shopping! And at an affordable price! It was by far, the best experience I have ever had when it comes to car shopping! More

Pain-free and seamless Necessity warranted a visit to this dealership. This was actually my first dealer experience and I quickly discovered all my pre conceived anxieties w Necessity warranted a visit to this dealership. This was actually my first dealer experience and I quickly discovered all my pre conceived anxieties were for nothing. I spoke, they listened and got me in a vehicle on my terms - zero pressure . Frank and Damien came through big time. My 9 y/o has already claimed our new car for her 16th. I must admit I'm looking forward to getting the new loaded version on my CR-V in 2024, provided I have Damien and Frank on our corner again. More