If I could give them ZERO stars, I would.
I worked with Kevin Johnson, Internet Sales, on a deal which would include a trade in for my current vehicle (2021 Acura TLX A-Spec). During discus
I worked with Kevin Johnson, Internet Sales, on a deal which would include a trade in for my current vehicle (2021 Acura TLX A-Spec). During discussions, everything seemed fine. I planned to make a three hour drive early in the day to be there when they opened. The day before the trip, they sent me the Bill of Sale. It include a lower-than-agreed-upon number for my trade ($38k on a range of $38-41K) and a $1500 Prep Fee. I asked that they call to discuss it with me and they did. They could not explain exactly what had been done to the vehicle to validate the Prep Fee so I said I wasn't paying for it. They stated they couldn't make the deal and I said thank you and goodbye...no harm, no foul. The next morning "Elio" called me and wanted to know why I hadn't arrived at the dealership. I explained the previous day's conversation and then he began to argue with me and insult me when I questioned this fee. At this point I just hung up.
When I purchase a used vehicle, I am purchasing the vehicle...not what you had to do to get it ready from one customer to another. That's YOUR business! You clean it, service it, take pictures of it, market it to get me interested. I'm not paying for that! I'm paying for the vehicle! I'm not paying for transportation costs to get vehicles to your location for you ot sell. That's YOUR business! I'm paying for the vehicle! I'm tired of auto dealerships trying to scam customers out of hidden fees, that most don't question, and then berating them when they do. Not this guy! I'll take my business elsewhere and continue to do so until I can find a straight forward dealership that doesn't hide fees until the end, have no explanation for what they are for, and change figures to low ball me on a trade in on a premium car.
I have money to spend on a new truck...if you fit my description of a quality dealership, give me a call!