Pine Belt Subaru
Lakewood, NJ
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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People here are awesome. Knowledgeable, accommodating and on point with your concerns! Looking forward to getting a new car from them once my other lease is done. Keep up the good work! on point with your concerns! Looking forward to getting a new car from them once my other lease is done. Keep up the good work! More
Michael was very helpful throughout the process..He kept intouch with me from the summer when l asked him when the 2020 legacy was coming in..He called me back as soon as they came in..He worked very hard k intouch with me from the summer when l asked him when the 2020 legacy was coming in..He called me back as soon as they came in..He worked very hard keeping intouch with me until l decided to purchese.. More
What a great experience. Everyone was friendly and helpful, especially Iggy & Ryan. They both went above and beyond to make this a easy and pleasant car buying experience. GreggR helpful, especially Iggy & Ryan. They both went above and beyond to make this a easy and pleasant car buying experience. GreggR More
2020 Subaru Forester Pinebelt Subaru was great and easy to deal with! I had previous been to another Subaru dealer and had a difficult time. I ended up driving from North Pinebelt Subaru was great and easy to deal with! I had previous been to another Subaru dealer and had a difficult time. I ended up driving from North Jersey to Pinebelt Subaru. I had a pleasant time and was able to get a better deal. Luis was nice, personable, and easily communicated with me throughout the process. I highly recommend them to anyone who is looking for a new car. I love my new Subaru and I couldn’t be happier with the purchase. More
Overall the dealership was great. Everyone was friendly and answered all questions. Dan Levine was great. Will be going back to have service done when needed. and answered all questions. Dan Levine was great. Will be going back to have service done when needed. More
"Totally Satisfied" Daniel Levine was a pleasure to do business with.I love my Forester. He got me exactly what I was looking for in my new car! Daniel Levine was a pleasure to do business with.I love my Forester. He got me exactly what I was looking for in my new car! More
On Friday, 22 November 2019, I had an outstanding service interaction with Pine Belt that went far beyond the call of duty, and I am writing to commend the entire staff. I was in Lakewood, NJ, visiting fami interaction with Pine Belt that went far beyond the call of duty, and I am writing to commend the entire staff. I was in Lakewood, NJ, visiting family, far from my home in Brooklyn, and in no way an established customer. I presented my 2019 Forester, without an appointment, hoping the service department could solve a problem that had been plaguing and tormenting me since taking out the lease on the car. Triple chimes were sounding almost incessantly at highway speeds that made driving extremely stressful, bordering on the unsafe. I had tried every troubleshooting fix suggested by Subaru customer service, including doing a reset to factory defaults, toggling every component of the EyeSight system on and off etc. Etc., and nothing could make the annoying chimes cease. I was seriously considering terminating the lease, since no one in the Subaru loop had any fix for the problem. Service writer Tom Patanio kindly offered a service appointment for the following Monday. We had not been planning to stay in Lakewood that long. My wife and I started conferring about a change in plans when I mentioned that I had not brought enough medicine with me, including insulin, to tide me over for an extra day’s stay. Tom evidently picked up on that conversation (not surprisingly, since we were standing right at his desk) and with barely a second’s delay, said that he would squeeze us in right then and there. We needed to have a technician take the car out on the road to diagnose the problem, and it would be viewed as a service covered under warranty, at no charge. Out came Mr. Brendan Byron to take us for a drive in the car. This man was nothing short of a genius troubleshooter. Much to my relief, the problem was replicated and the rogue chiming kicked in. In a very short space of time, Brandan determined that the sounds were not generated by Subaru and were coming from a dashboard camera hanging from the windshield. In short order, he unplugged the dashcam power cord from the cigarette lighter and — lo and behold — the crazy chiming stopped dead in its tracks. Brendan thought totally out of the box and, worthy of Sherlock Holmes, turned his lens away from the car and onto an accessory item for which Subaru was actually not to blame. Later on, I was able to tweak the needed menu settings on the dahscam to make it stop chiming. But that is not the point. The troubleshooting breakthrough occurred when Brendan squeezed Subaru out of the loop and pointed to the rogue dashcam as the culprit. But my tale is not finished. I had actually taken the car several months earlier to a local dealer in Brooklyn, where I got a chilly reception because I had not leased the car from them. Their response was to offer a drive with a technician at a charge of $150 or so. No talk of warranty coverage or anything else customer-friendly. Not Pine Belt. They cheerfully fixed the problem, truly going the extra mile to accomodate my tight travel schedule and medicine supply. And the crowning touch came when Tom pointed out that since my problem was being caused by a non-Subaru accessory, it really should not have been covered by a Subaru warranty, but that Pine Belt did the troubleshooting as a courtesy. Subaru should be proud to have Pine Belt Subaru represent them. Thomas Patanio and Brendan Byron acted as heroes to me and my wife in a pinch and I would seriously consider returning to Lakewood for my next lease. Bravo to all, including sales manager Eric who was also most supportive David P. Rose, Brooklyn, NY More
Satisfied Customer This was our first Subaru and we are more than satisfied with how everyone in the Dealership was going above and beyond with their service. This was our first Subaru and we are more than satisfied with how everyone in the Dealership was going above and beyond with their service. More
Great people and service Everybody was outstanding with my Subaru Forester buying experience. Adeeyah Pettis went above and beyond to get me a great price on my new Forester. Everybody was outstanding with my Subaru Forester buying experience. Adeeyah Pettis went above and beyond to get me a great price on my new Forester. More
Extremely pleasant Working with Louis was extremely pleasant. Usually you get a price that is unreasonable and then usually a manager has to get involved. In the case of Working with Louis was extremely pleasant. Usually you get a price that is unreasonable and then usually a manager has to get involved. In the case of working with Luis he handled everything never had to deal with a bait and switch form the manager. I would recommend this dealership I and Luis 100%. This is the third Subaru we have bought from this dealership. More