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Planet Honda - Service Center

Union, NJ

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429 Reviews

429 Reviews of Planet Honda - Service Center

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September 05, 2023

Extremely dissatisfied. Last year2022 the battery had to be replaced but covered by the warranty.This year 2023 battery was again replaced but had no warranty all though it More

by Jafelipe724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Planet Honda responded

Hello, Thank you for bringing this to our attention. We take feedback seriously, and I'm sorry to hear that there is confusion regarding your battery warranty. We'd love to get this issue resolved for you promptly, so please use the below contact to reach me so that I may address this directly. I look forward to speaking with you soon. Best, Sue Lerch Customer Experience Manager 908-838-7526

April 25, 2023

Great service! Derek Mohammed gave me all the details I needed to finance my car More

by Mrome814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Mohammed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Planet Honda responded

Hi, thank you for the great shout out to Derek! Our Planet Honda team hopes to see you again down the road.

August 05, 2022

Came in had a test drive got the car I want it paid for it and went home easy day More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Ferreira
3.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Mekhaeil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2022 -

Planet Honda responded

Our Sales Department is glad to have provided you with an easy purchasing experience. Planet Honda congratulates you on your new vehicle, Victor. It would be our pleasure to assist you again with your future automotive needs.

January 17, 2022

Avoid getting your vehicle serviced here. They will get you in for a reasonable price but then call you for a problem they found while servicing you car. The price quoted will be exorbitantly high but then More

by Millburn
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Vega
Jan 19, 2022 -

Planet Honda responded

Hello, We value the trust our customers place in us to care for their vehicle. Providing pricing transparency through communication, estimates and other means plays a large role in keeping that confidence. I’d be more than happy to review your invoice with you and work to address your feedback. At your convenience, please contact me at 908-838-7526 and I will work to address your concerns. Sue Lerch Customer Experience Manager

October 11, 2021

Thank you to Maria Bueno for help me to get my car. Very good job. !!! More

by Jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon
Oct 12, 2021 -

Planet Honda responded

Hi Jonathan, It was our pleasure to help at Planet Honda. Thank you for choosing our team. We hope you have fun, drive safe and come see us again whenever we can be of assistance!

September 29, 2021

This is the absolute worst service dealer for Honda. They are so rude and disorganized. I never heard of no walk-ins just to get air in my tires. Then I was told I would have to wait 3-4 hours if I came in w More

by cpaperno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Costa, Rui Silva
Oct 07, 2021 -

Planet Honda responded

Hello, We appreciate your time and feedback and understand waiting for vehicle repairs to be completed can be frustrating, especially when your wait time is longer than expected. I’m happy to learn you were able to have your tires filled at another location and apologize for any inconvenience you were caused. Regarding your previous experience after having your vehicle towed to our service center, it is regrettable to learn we did not reach our high standards when it comes to the level of communication we seek to provide. I understand you have decided to award your business to another location moving forward and we wish you all the best. If I can be of any assistance in the future, however, please do not hesitate to contact me at 908-838-7526. Thank you, Sue Lerch Customer Experience Manager

August 17, 2021

The worst service department on the planet. They don't deliver on what was promised. Checking oil level should not take over two hours unless the person doing the job is a moran More

by Washie911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rui Silva
June 04, 2021

I had a very good experience at this dealership. They were friendly, professional and accurate with the completion date of my vehicle... I also liked that they called me to provide an update, as well. More

by RICHARDSONCHARLENE01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

Got there about 9:45 for a 10:00 am appt. for Air Bag Operation check. And that was all. Did not get the car back until about 12:15. Extremely disappointing and absurd that it would take this long. More

by TRACED9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Ferreira
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

Great service! I would definitely return! Wonderful customer service and we were in and out. Would recommend to anyone. They took really great care of my brand new car. More

by Yanni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Costa, Rui Silva
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