Planet Nissan

Traveling, always take my truck to Nissan for service. Made a 7:15am apt for oil change. 1/12 hours later find my truck sitting back by car wash, service not even started. While I watched vehicles that we Made a 7:15am apt for oil change. 1/12 hours later find my truck sitting back by car wash, service not even started. While I watched vehicles that were behind me get serviced and leave. This place deserves a 0 not a 1 More

Fixed noise problem twice Still one noise, vibration remaining. Waiting for more pronounced symptoms to diagnose remaining. Waiting for more pronounced symptoms to diagnose More

I always go to Planet Nissan for all my car maintenance because they always do a good job in all their work. I know they have these service technicians that they know their job well and they know what they because they always do a good job in all their work. I know they have these service technicians that they know their job well and they know what they’re doing. I was a very satisfied customer. More

Fast and easy to schedule the appointment and the wait time time was not alot. time time was not alot. More

Planet Nissan atmosphere is serenity. Restroom, waiting,( in and outside), and staffs, in all areas mentioned above they make me felt welcome. Restroom, waiting,( in and outside), and staffs, in all areas mentioned above they make me felt welcome. More

Service is great, so is the staff. I will highly recommend this dealership to everyone! I will highly recommend this dealership to everyone! More

Very attentive to customer needs and service. Always happy with the service provided and car wash xxx. Always happy with the service provided and car wash xxx. More

Nino does a great job as a salesperson. He was the main reason we went back for our second vehicle. He exceeded our expectation with his recommendation. We are very pleased with our selecti He was the main reason we went back for our second vehicle. He exceeded our expectation with his recommendation. We are very pleased with our selection. However, we will not go back for another vehicle nor will we recommend Planet Nissan to relatives or friends. We felt we were scammed in the Finance Dept. We were sold an additional warranty after we told the person we did not want any of these items. He stated we had to take this one and he clicked on the selection; we did not. Also he did not apply the entire trade in value of our car. He deducted the tax credit from it; when we bought our first vehicle there it was not broken into separate credits. He did not list out the optional items on the purchase agreement so our warranty items are not reflected. We do not know how the final price was arrived at since there is too much missing information. One does not get paper copy but a flash drive so need to go home to review each document. I left a voice mail for the manager who did not returned my call. I emailed customer service and did not get a reply to my concerns. My next step is to file a complaint with the Nevada Attorney General Consumers Affairs Office. The finance department is no doubt doing this to all customers; incomplete documents, inflating the sale price and signing people up for extended warranty the same way Well Fargo Bank open accounts for people who did not asked for them. We were disappointed in not being able to use the Loyalty Program offer. All this additional cost is added into the loan which means we will be paying interest on fraudulent adds-on. I think all of this is going to cost us over an additional $1,000. More

Coming here for years and Alex always welcome all by name always going above and beyond. I've seen several changes and by far having Alex is a positive thing. Oh love the new Look as well. always going above and beyond. I've seen several changes and by far having Alex is a positive thing. Oh love the new Look as well. More