Planet Subaru

This "undealership is anything but. The service dept has tried to take advantage of my wife the minute she walked in. Our first experience was a leaking moonroof on her new outback they were rude and tr has tried to take advantage of my wife the minute she walked in. Our first experience was a leaking moonroof on her new outback they were rude and tried to charge her to repair it, the car was brand new. Next she got a flat tire coming home from work so she went to the dealer to have the tire plugged because it was on her way to work.When she got there they asked her if she wanted the 15000 mile service done at a cost of $170. She declined the service,five minutes later they came out and said they couldnt plug her tire and she would need a new one at a cost of $170.She said no once again and I brought the tire to a local shop they plugged it for $15 and said it was fine. Our last time we went back because the moonroof started leaking again. They tried to charge her $95 for a diagnostic check and didnt have a promised loaner car ready for her.When she picked the car up there was a grease stain on the passenger seat and water everywhere. This dealership is awful do not go there please do your self a favor and go anywhere else. More

They claim they will pay off your car or lease right on their website, what a lie. They were at least 3500. off on the trade in value (I went by kbb & edmunds), not even mentioning the lease pay amount. their website, what a lie. They were at least 3500. off on the trade in value (I went by kbb & edmunds), not even mentioning the lease pay amount. Don't waste your time. More

Recently purchased a used Subaru Forester from Planet Subaru. They actually had the car I saw online in their inventory so it wasn't a way to get you there to sell something more expensive. It's because Subaru. They actually had the car I saw online in their inventory so it wasn't a way to get you there to sell something more expensive. It's because of this that buying a car is the LEAST favorite thing I want to do. Planet Subaru made this an enjoyable experience. Sales reps I dealt with, Larry Terrio & Stephen Grant were very professional and pleasant to deal with. I wasn't hounded to make a purchase that day, or to buy the extras like extended warranties, detailing packages. I always thought if you need to push buying extended warranties maybe this purchase will be a problem in the near future. More

I see a lot of poorly written reviews on here, some claiming they know people who were fired etc... seriously people, come on! Use common sense, how can someone quote you something over the phone for s claiming they know people who were fired etc... seriously people, come on! Use common sense, how can someone quote you something over the phone for service? They have to look at the car to see what is wrong. A Jeep, Ford, Honda or Toyota dearlership will say the same and charge for service too, it's a BUSINESS. It seems to me that you simply like to complain - nothing will ever make you happy. I'd fire your friend too! Heaven forbid my employee tell my customers to go elsewhere. Laughable. I lease my Subaru and have my car serviced at Planet. I am also the third person in my family to do so!!! I, and they, will not go anywhere else. Is Planet perfect? No. Is any dealership? NO! Is Planet the most honest, friendly and hard working dealership I've come in contact with? ABSOLUTELY. That is my recommendation, take it for what it's worth. More

So my family has purchased multiple cars at this dealership and has had repairs done for the past 6-7 years. I have had okay support from the dealership when it came to warranties and repairs when i dealership and has had repairs done for the past 6-7 years. I have had okay support from the dealership when it came to warranties and repairs when it came to this particular dealership. My friends brother used to work at this dealership and got fired because he was caught persuading customers to go to his friends shop to save a lot more money then what Subaru charges (Who can blame him?). With the new dealership of Quirk Subaru in Braintree opening, prices have definitely shot up in Planet Subaru due to the lost of customers. On this, he told me what goes on inside the dealership on warning on purchasing a car and repairing: 1. Never call to check on your vehicle on problems. If you call concerning a problem with your vehicle (check engine light, warranties) the person on the phone's job is to get the customer to bring the car to the shop. If you ask if warranty covers it, the operator will need to play stupid and pretend as if they do not know. As soon as the customer figures out they are getting no where, they bring the car to the shop to further examine the vehicle. 2. Regardless, you WILL be charged. Subaru of New England has no control over the prices and charges that a dealership charges their customers. Planet Subaru charges $85 just to check on the check engine light or problems with the vehicle. This $85 is considered "waived" if the repairs are done through there dealership (Which prices are marked up depending on how well the dealership is doing and commission on parts/repairs that the department receives). If it is a simple fix, they have the "face" of the repairs (I believe his name is Matt, goatee mustache) call and explain the repairs needed. The "Face" of the company are known for speaking well in persuading a customer to get the repairs done on there vehicle pretending it is a good deal because the $85+ is considered waived, making the customer think they saved money. Every company has one. 3. Even if it IS covered under warranty, Planet Subaru NEVER checks. Regardless, there job is to receive money from the customer, Subaru of New England does NOT pay Planet Subaru. On saying this, the Customer has to call/e-mail Subaru of New England to confirm that they will pay for the repairs according to there warranty. Planet Subaru will "pretend" saying they have checked and will ALWAYS say they were denied or not covered under warranty. This is the customers job to ensure it is indeed covered under warranty. 4. Lousy repair shop. Because they Have the Subaru title, doesn't mean they will do a great job. They are known to use USED auto parts laying around the shop in order to cut ends. Be sure to ensure all bolts, covers and parts are installed onto your vehicle BEFORE leaving the dealership. If you notice a problem (Missing part) you will be charged and the "face" of the company will pretend they are unaware of any missing parts and will give a price quote on the actual part needed to be replaced. 5. Underestimate. My friend stated in order to get a customer go through with the repairs needed, they under estimate by at most $100. When you get a repair quote, they will say something like $520 which sounds much more appealing then the ACTUAL $600. This is to get the customer to do with the repairs until they need to pay. If you choose not to do the repairs, they still get your money with the $85+ diagnostic fee (Actual price for the machine itself.) 6. NEVER buy a pre-owned vehicle. The pre-owned vehicles are known to need to be repaired in the future. e.g. A transmission will fail within 10k miles, the previous owner instead trades it in, no repairs are done and they sell the vehicle at a promising price. When the transmission fails, it will need to be paid for out of the customers pocket, leaving a good time gap of negligence passed onto the customer and off the dealership. Quirk Subaru of Braintree has just opened, even tho they are competition, they have free check up (Not $85) and actual price quotes since I've switched. Customers will be suckered into Planet Subaru as soon as they drop of the car. Don't say I didn't warn you. More

Planet Subaru is an excellent dealership. Brett Quinn is the service manager and he has always taken great care of us. The Planet Subaru service department stands by their work. We purchased a slight is the service manager and he has always taken great care of us. The Planet Subaru service department stands by their work. We purchased a slightly used 2007 Subaru Tribeca there and we really love the car. More

I needed a used car, and I was leaning towards a used Subaru Outback 2005 or 2006. I did a first round of research / test drive test with local dealers (Cityside, Belmont; Metrowest, Framingham). I wasn' Subaru Outback 2005 or 2006. I did a first round of research / test drive test with local dealers (Cityside, Belmont; Metrowest, Framingham). I wasn't satisfied, the guy from Cityside was stubbornly trying to drag me in his sales office to negotiate while starting from a sky high price for a not so great regular Outback, while the guy from Metrowest was quite unresponsive, and although his LL Bean car was way better (and significantly lower priced) than the Cityside car, I just couldn't build trust with them (horrendous Internet reviews). I tried to get the Cityside guy to give me a more decent offer by e-mail, he got all flustered, tried to lie to me a couple of times, and ending up being rather insulting. Ok, forget it... So I decided to drive a bit further and visit Planet Subaru, in Hanover. Well, that is a well-kept place, loads of cars on a giant parking lot, spacious dealership building, nice humor (the "undealership"), excellent reviews. I asked to test-drive a Forester (as there was no 2005/06 Outback available, I was pondering to change my tack). Nate took care of us, very low-pressure yet very informative when being asked questions, this was all a different experience from the other guys. I didn't like the Forester very much, Nate understood, didn't push it at all, told me he'd come back to me if he has something more suited to my needs, and I came back home pondering the LL Bean again. A couple of days later, I got an e-mail from Nate indicating he was going to receive a 2006 Outback, with quite a few miles (106k), but in great shape, and gave me an amazing price ($5000 less than the Cityside car, which had 70k miles, a 2005 model). I asked various questions by e-mail, got fast & thorough answers, fully re-assuring me that the car had been very thoroughly inspected, including the 105k miles revision. I drove out there late one night, Nate wasn't available, one of his colleagues readily helped (although they were going to close), I drove the car, it was in outstanding shape, seemed great. I kept asking more e-mail questions, got fast answers, I made an offer for $500 less than the sales price for the heck of it, fully expecting a statement that the price was already rock-bottom, and got an immediate answer "Not going to haggle, we accept your offer". I was stunned. We drove there with my wife the day after, tried to figure out what the heck was the catch with this car which looked shiny new in every respect, and we just loved the car, and gave a deposit for it. Nate had warned me ahead of time (now that's honesty) that getting a loan might be tricky, cf. the 100k miles. So we went to see the financial manager, convinced we'd have to pay cash, and while he was amicably chatting with us, he secured a terrific loan in no time. We filled all the papers, it was a breeze. I came back the following week-end, by train. Nate drove through a mess of a traffic jam to come and get me. The car was completely ready, he took the time to give me quick instructions, and here I was, a happy driver. I've traveled to Quebec since then, logged quite a few miles, I just love my car, which I got for roughly $10K, with a great loan at a rate equivalent to inflation. Forget Cityside and those antiquated dealerships, do yourself a favor and go see the "undealership" in Hanover! More

I just finished a wonderful experience with the folks at Planet Subaru in Hanover, MA. It was an internet, out-of-state purchase, and I could not have been happier with the process and the result. I would h Planet Subaru in Hanover, MA. It was an internet, out-of-state purchase, and I could not have been happier with the process and the result. I would highly recommend anyone looking for an elusive model, as I was, that if they find it at Planet they can buy with confidence. Scott Kielbasa (sales) was excellent to work with -- he returned my calls promptly and answered all my (many)questions -- with professionalism. I also worked with Steve Grant for the financing and documentation. He was a wealth of knowledge and the result was a smooth transaction due to his knowledge of my state's motor vehicles laws and requirements. When I went to pick up the plates at my DMV, everything was in order, and it was effortless on my part. The best part, considering this was a sight-unseen purchase, was that the car was exactly as described on their website and by Scott; it was as if I had purchased the car from a local dealer without even leaving my house -- with delivery right to my door! More

This was the best dealership that I came in contact with. Unfortunately I didn't buy a car from them, but that was more due to inventory than anything else. At all times I felt comfortable and that I was t Unfortunately I didn't buy a car from them, but that was more due to inventory than anything else. At all times I felt comfortable and that I was treated professionally. There was no aggressive pushing and the salesperson went out of their way to help get my questions answered. The prices were okay, but I found limited inventory. More

I stopped having my 2002 Forester serviced after being told that oil changes could not be scheduled after 2:00; I could come on Saturdays. Like I have nothing else to do on my weekends. I spent $100 repla told that oil changes could not be scheduled after 2:00; I could come on Saturdays. Like I have nothing else to do on my weekends. I spent $100 replacing the bindle lightwhich lights up the shifter console: $5 for the bulb and $95 for the labor. It failed again and I've kept it that way. The worst experience was last August when they replaced both front end axles w/ boots, etc. Within 2 weeks, the noise reappeared. Bottom line they replaced both of them a 2nd time saying they were defective. Since I went with after market parts $720 vs $990, the part was warranted but NOT the labor. But they "graciously" said they'd pay for the 4th replacement; I only had to pay for the 3rd. I have no idea how they can call themselves the "undealer dealership." I plan to get another Subaru but not from them. More