Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Platinum Volkswagen
Hicksville, NY
1,016 Reviews
Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile.
Platinum Volkswagen: Perfection Is The Goal, Excellence Will Be Tolerated.
We would like to welcome you to the “All New Platinum Volkswagen”. We are a family owned and operated dealership and have instilled a “Family First” environment here at Platinum. We believe you, our customer, are part of the family. This is the basis for our business. You will see and feel the difference as soon as you step into our dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 5:00 PM
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,016 reviews
December 01, 2010
My first experience with VW was Lengend in Amityville & it was extremely negative.The only positive was Barrington from whom I leased the car & it was all downhill from there.Their service center was alway it was extremely negative.The only positive was Barrington from whom I leased the car & it was all downhill from there.Their service center was always a hassle & the staff unpleasant. When my lease was up I was going to get any car BUT a VW. A very satisfying trip to the Hicksville service center changed my mind & I found myself back at Lengend.That turned out to be a HUGE mistake.I was over miles & they knew I wanted to quickly trade it in.They even sent a letter asking you to come in for early trade in.Surely they wanted your business.Everything seemed great after the first visit. Days then weeks went by,phone call after phone call being told they would get back to me.My miles continued to increase & I felt like I was begging them to let me lease a car from them.Ridiculous! Frustrated & about to say goodbye to VW for good,I made one last stop at Platinum. Im so happy that I did. In one night David helped us find a car for our budget. He listened and worked with us. We didnt get the car we intially came in for but that night we still left satisfied. We had our new car the very next day.Diana went over everything with the car.& was very patient in helping me getting my bluetooth set up.They are both a great assest to VW!A month later I did have a little setback with their service center but David quickly turned that around.Thats the difference between Legend & Platinum.At Platinum I feel like my business is valued & appreciated.How that situation was resolved with the service center proved it to me.I definitely never felt that at Lengend.~jessie More
by JMHansen
Employees Worked With
David Quintero & Diana
Helpful November 30, 2010
David is amazing, he listened to all our needs and found us the perfect car! Diana and him together made our experience at Platinum VW amazing and i would definitely recommend them to anyone else looking f us the perfect car! Diana and him together made our experience at Platinum VW amazing and i would definitely recommend them to anyone else looking for a new car. Amazing people amazing prices and after all was said and done....i felt i walked away not only with a new car but new friends that if i ever needed anything (whether it be a question or concern) that they would be there for me no matter what! Amazing dealership!!! More
by jessicaleiser
Employees Worked With
David Quintero and Diana
November 29, 2010
Everyone at VW Platnum was excellent. Loved the place loved the service love the car. I went to sunrise at first and the sales person was so arrogant and so unknowledgable about the car that I just walke loved the service love the car. I went to sunrise at first and the sales person was so arrogant and so unknowledgable about the car that I just walked out and I am glad I did because Platnum was a completely diferent experience More
by gerrygirl2
November 25, 2010
Dave was a pleasure to deal with (no pun intended). Our experience at Platinum was one of the best car-buying experiences we've had. I'd say, even if you're not looking for a VW, buy a car from Dave anywa experience at Platinum was one of the best car-buying experiences we've had. I'd say, even if you're not looking for a VW, buy a car from Dave anyway since he is THAT good! He's very knowledgeable & does his best to make sure you end up happy. Great pricing/extras too! More
by adamk
Employees Worked With
Dave Q.
November 16, 2010
My overall experience at the dealership was excellent. I have purchased and leased numerous cars over the past 20 years and have never experienced service and attention to detail as I experienced from the d have purchased and leased numerous cars over the past 20 years and have never experienced service and attention to detail as I experienced from the day I walked in for a test drive to picking up my car. From sales to the finance manager it was the most hassle free experience I have encounterd at a car dealership. I will recommend this dealership to friends and family with out a doubt. More
by ronl
Employees Worked With
David Quintero
November 15, 2010
I needed a new muffler on a classic vw, brought it into Platinum and got a call later in the day a part was missing (I had supplied the muffler to expedite service). Anyway, after a search, I was able to Platinum and got a call later in the day a part was missing (I had supplied the muffler to expedite service). Anyway, after a search, I was able to come up with it, brought it over and the muffler was installed by the end of the day. very happy with the service and consideration of the mechanics and service mgr. More
by footenoter
Employees Worked With
john
November 13, 2010
I was shopping for a GTI, and David gave me the best deal on the market. I was shopping around for some time, and was going to give my business to Sunrise VW in Lynbrook. They were pretty nice as well, but on the market. I was shopping around for some time, and was going to give my business to Sunrise VW in Lynbrook. They were pretty nice as well, but when it came to price, they were not consistent. It just made me uncomfortable. I called Platinum at 5:55 on a Friday (they close at 6), dave walked me through the options, what they have on lot, what they don't, how much he could work with me. I told him I'll need to think about it, so he gave me his cell phone (!!) and told me to call or text that night if I had any questions. That was pretty awesome. I did, I texted, he responded in 10 minutes. The bottom line? I went in the next morning, and made a (great) deal. More
by ashm
Employees Worked With
David Quintero
November 09, 2010
This was my second car purchased through Platinum Volkswagen. I had originally purchased 2009 Passat and was trading in for a 2011 CC Sport. Dave Quintero was extremely helpful through every step of Volkswagen. I had originally purchased 2009 Passat and was trading in for a 2011 CC Sport. Dave Quintero was extremely helpful through every step of the process and helped me to arrive at the best decision for me. Dom assisted me with Financing numbers and helped me to get the best deal and determine the right amount of payments. Rob assisted me with the final paperwork and financing and helped me to arrive at the best decision for warranties and add-ons. Finally, Greg from Go Mobile provided invaluable assistance with the aftermarket Rosen VW Navigation and Entertainment system. All in all, it was a great car buying experience. I would highly recommend Platinum Volkswagen if you're looking to get a great deal in a low-pressure sales environment. I always trust that Dave Quintero and Platinum Volkswagen will always put me in the best car for me at the best price. More
by kevin.py
Employees Worked With
Dave Quintero
November 09, 2010
Excellent, professional, friendly service from start to finish! Dave was extremely knowledgeable and made us feel very comfortable throughout the decision making and transaction. I highly recommend Dave a finish! Dave was extremely knowledgeable and made us feel very comfortable throughout the decision making and transaction. I highly recommend Dave and we are very happy with our decision to purchase a Volkswagen. Great dependable car! More
by 113438
Employees Worked With
Dave Quintero
November 08, 2010
Very positive-can do & will do approach. Although this dealer is not the closest to my home, they had the customer service skills, fair price and assurance that they will continue to be available to me sh dealer is not the closest to my home, they had the customer service skills, fair price and assurance that they will continue to be available to me should I need anything. I am glad I found them. More
by jill A
Employees Worked With
Al Josh
