Platinum Volkswagen

Beautiful service . All staff are friendly and polite Great customer service A plus !! Staff are friendly and polite. They always give me the proper diagnosis and the right time frame to fix the problem. Great customer service A plus !! Staff are friendly and polite. They always give me the proper diagnosis and the right time frame to fix the problem. Always a pleasant experience. More

Buyer Beware I just had a 30,000 mile service done today and imagine my surprise when the person I was dealing with in the service department told me that it was n I just had a 30,000 mile service done today and imagine my surprise when the person I was dealing with in the service department told me that it was not covered under my lease and asked if I had an extended service contract (which I didn't) that I would have to pay for the service. I have been leasing cars at this dealership since 2004 (when the dealer was Sovereign Volkswagen) all of the leases had service included. When I leased this car nothing was mentioned about a 20,000 mile service limit and I was not asked about an extended service contract. So my advice is let the buyer beware.I won't be leasing any more cars from this dealership. More

Clean service center, do as they promise Clean and comfortable. Near train station and diner. Will offer shuttle to mall or home if needed. Do as they promise. Would return again as I hav Clean and comfortable. Near train station and diner. Will offer shuttle to mall or home if needed. Do as they promise. Would return again as I have the past three years. More

Fast and Efficient I brought my car for 10K service. Service department was very efficient and curtious. They also offered to do annual inspection which I agreed too. I brought my car for 10K service. Service department was very efficient and curtious. They also offered to do annual inspection which I agreed too. More

Amazing Customer Service I always receive the best customer service when I go to the Platinum Volkswagon service center, & their service managers are friendly, courteous, & ki I always receive the best customer service when I go to the Platinum Volkswagon service center, & their service managers are friendly, courteous, & kind. They update you often so you know what is going on & are right on point with the time frames!! More

Service Review I had an excellent experience and Dee in the service department was a pleasure to deal with. We enjoyed the experience and would definitely recommend I had an excellent experience and Dee in the service department was a pleasure to deal with. We enjoyed the experience and would definitely recommend the service department to others. More

satisfied customer everyone was friendly and helpful. good experience. would definitely recommend to a friend. its my second vehicle with platinum wv and i am very satis everyone was friendly and helpful. good experience. would definitely recommend to a friend. its my second vehicle with platinum wv and i am very satisfied with the company. More

Excellent Customer service Excellent all a round service. I would recommend this dealership & service department to friends and family. My service adviser John Grossmann very k Excellent all a round service. I would recommend this dealership & service department to friends and family. My service adviser John Grossmann very knowledgeable and honest. More

Always willing to advise This is the first time I took the Shuttle to my Office, as they were honest with me and told me that it would be a couple of hours if I waited - great This is the first time I took the Shuttle to my Office, as they were honest with me and told me that it would be a couple of hours if I waited - greatly appreciated!!! More

Excellent Customer Service I would absolutely recommend Platinum Volkswagen Service Department. I met with Sean Munro after only a few moments of arriving. He was extremely pr I would absolutely recommend Platinum Volkswagen Service Department. I met with Sean Munro after only a few moments of arriving. He was extremely professional and courteous. He explained what may be the issue with my car and took the time to answer my questions. He went above and beyond to alleviate any of my concerns....such as wait time, cost, etc. More