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Plaza Cadillac
Leesburg, FL
1,738 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,738 reviews
April 02, 2019
Tire Replacement I had a nail in my tire and the tire had to be replaced. It took over two hours which I thought was a bit extreme. The staff was very accommodating a I had a nail in my tire and the tire had to be replaced. It took over two hours which I thought was a bit extreme. The staff was very accommodating and pleasant but I don't see why it took so long. More
by ROXANNE3
Verified CustomerEmployees Worked With
Service Department (names unknown)
April 01, 2019
Another great experience Plaza is tops whether simply doing an oil change or a major repair. Service is friendly, waiting room clean with refreshments, staff pleasant and the Plaza is tops whether simply doing an oil change or a major repair. Service is friendly, waiting room clean with refreshments, staff pleasant and they wash my car. The loaners I have had are top shelf (XT5). Lastly, I trust them. I never feel like I’m being unsold just to increase the size of the invoice. Harry is always extremely courteous and helpful. More
by bob.duncan@vistagechair.com
Employees Worked With
Harry
March 31, 2019
Great service The service department fixed my problem accurately and timely. I highly recommend Plaza Cadillac for your car sales and device needs. I give Plaza Cad The service department fixed my problem accurately and timely. I highly recommend Plaza Cadillac for your car sales and device needs. I give Plaza Cadillac a five star rating. More
by Larry123
Employees Worked With
Christopher Ballard
March 30, 2019
The Excellent Day Starting with my 2013 SRX4 being out of warranty my screen was cracked on my infotainment system due to a unknown cause I am from Colorado and was dow Starting with my 2013 SRX4 being out of warranty my screen was cracked on my infotainment system due to a unknown cause I am from Colorado and was down here visiting went into see Steve the service advisor who was very very good at what he does although the warranty was out they submitted it to Cadillac. Cadillac also stepped up and took care of The lion share of the cost ordered the screen in two days my screen was replaced everything was awesome they also took the extra step to clean and vacuum my car which is not unheard of but an excellent experience. My father will be shopping soon . Go Plaza Cadillac!!!!! Thank you very much More
by Bding
Employees Worked With
Steve (my service advisor) Mr Awesome ??
March 30, 2019
Second trip and problem not solved yet I had a message on my Information Center that read""Service Tire Monitor System" and the left front tire pressure showing only "---". Steve tells me I had a message on my Information Center that read""Service Tire Monitor System" and the left front tire pressure showing only "---". Steve tells me that they need to put a new sensor into the tire that will register the tire pressure.. That done, I get several miles away from the dealership and the same message pops up on the IC. I call Steve and he said it must have been a bad sensor so---I make another 45 minute trip down to the dealership where they installed a new sensor and drove the car to see if the same message pops up on the IC. It doesn't so we think all is good. I get back to within 3 miles of my home and the same message pops up on the IC and tire pressure is "--". Steve wonders if they have a bunch of bad sensors and will have to order new ones....This means a 3rd trip to try and get this fixed, 45 minutes each way plus time sitting in the waiting room. This is why I gave it 3 stars but previously, I have had great service from the service department. Steve is as perplexed as I am over this problem. I now know that I have tire pressure that is recommended but it certainly doesn't show that on the IC. More
by crajoyfish
Employees Worked With
Steve Wiggins
March 29, 2019
Warranty-related items Steve Wiggins was very helpful in assisting me in addressing some warranty items on my 2019 XTS. I look forward to having my Cadillac serviced at Pla Steve Wiggins was very helpful in assisting me in addressing some warranty items on my 2019 XTS. I look forward to having my Cadillac serviced at Plaza Cadillac going forward. More
by Lucky John
Employees Worked With
Steve Wiggins
March 25, 2019
Great place I have been going to Plaza for many years. Just bought my second car from them. Great sales and service. Rick Jimenez, my sales guy, when over all t I have been going to Plaza for many years. Just bought my second car from them. Great sales and service. Rick Jimenez, my sales guy, when over all the gadgets in the car. Couldn't figure out have of it. But he was patient and we figured out the stuff I really needed. He even came to my house to insure that my car was programmed correctly to open my garage door. Now that is service. Thanks Rick. More
by IDACANAL
Employees Worked With
March 24, 2019
7500 mile check-up Everyone is courteous and thorough. In addition, my car came back “sparkling” clean! A great service department. Have always been pleased with the Everyone is courteous and thorough. In addition, my car came back “sparkling” clean! A great service department. Have always been pleased with the service here. More
by JCMERELLO
Employees Worked With
Harry Akarcay
March 23, 2019
Oil change, tire rotation, multi-point inspection. As usual, the Service department was very courteous and friendly. Very pleased with thoroughness of the work completed. The only negative: I saw that As usual, the Service department was very courteous and friendly. Very pleased with thoroughness of the work completed. The only negative: I saw that the work was done but the service reps were busy with other customers and weren’t able to check me out promptly. More
by MHAGEN1951
Employees Worked With
Steven Wiggins, Harry Akarcay
March 23, 2019
Consistently courteous. Job gets done! This is the third Cadillac I have bought here. Service handling has always been great. The team answers all questions and ensures that the issues are This is the third Cadillac I have bought here. Service handling has always been great. The team answers all questions and ensures that the issues are handled and the guest is treated with respect. More
by KATIE ZUCCARO
Employees Worked With
Harry in service department.
