Plaza Cadillac - Service Center

Gave me a loaner car while repairs were being done. Delivered my car after repairs. Delivered my car after repairs. More

The service department personnel was very kind And courteous. I found them to try to be very accommodating in every area that I need it. courteous. I found them to try to be very accommodating in every area that I need it. More

The service was great, and the staff is very friendly That’s why you really could say everybody was great That’s why you really could say everybody was great More

The service department is very helpful and efficient. The waiting area is comfortable. they always make sure I have a car wash before I’m finished The waiting area is comfortable. they always make sure I have a car wash before I’m finished More

The only criticism I have every had is how expensive it is. However, that is true about everything these days. is. However, that is true about everything these days. More

I came in for a simple oil change and tire rotation. I was told I had an oil leak, but there was no sign of any leakage on my garage floor. I was also told the engine mounts had broken or collapsed. I was told I had an oil leak, but there was no sign of any leakage on my garage floor. I was also told the engine mounts had broken or collapsed. Hadn't noticed anything that would indicate that either. We were about to go on a 2000 mile trip so felt we had to do the repair before we left. Total invoice was $5689.19. Ouch!! When we came back to pick up the car, we drove off the lot and heard terrible sounds from under the car and brought it back in. We were told that because the car was up on a rack for an extended period of time, it ruined the struts. The front struts would be covered under warranty but the rear shock would be another $2461.53. I was about to file a complaint with the Cadillac Customer Service but the dealership ended up covering the $2461.53 without me having to file a complaint. Before this last service, I would have recommended them and given them 5 stars. I'm not so confident in them anymore, but there are no other dealers near me. More

This is an outstanding dealership ! The level of service I receive on my CT-5 is exceptional. The level of service I receive on my CT-5 is exceptional. More

I had to wait almost an hour before the gentleman got there to do the pinstripe on my car. I had an appointment at 9:30 and I think he got there about 10:15. But he did a very good job there to do the pinstripe on my car. I had an appointment at 9:30 and I think he got there about 10:15. But he did a very good job More

Always friendly and good service. Thanks you for that. I have nothing else to comment. Thanks you for that. I have nothing else to comment. More