Porsche Atlanta Perimeter

Customer Service & Concern I took my vehicle for service without an appointment and was taken care. After my service my check engine light came on. I took my vehicle back to the I took my vehicle for service without an appointment and was taken care. After my service my check engine light came on. I took my vehicle back to the dealer and offered and provided me with a rental until they good better diagnose the issue. I feel valued and that is why I continue to go there. Very kind and I would recommend this location. More

Sales not responsive to customer needs once car is delivered I purchased a 2019 Cayenne and after taking delivery I noticed the central locking system was not working as expected. I had mentioned this to the sa I purchased a 2019 Cayenne and after taking delivery I noticed the central locking system was not working as expected. I had mentioned this to the sales person when taking delivery and was initially told the car did not have the function which was not correct. After spending 4 hours of my time going through the process of getting the car I decided to leave and figure it out of the book. That did not work so I had to take the car back the next day, which caused me to reschedule meeting and my day. The service department was very friendly and immediately got the car in but when I expressed my frustration with my salesperson Gerry Fazzari for the inconvenience and time he immediately argued and said it was not his problem. Case in point that was on 11/26/18 and as of today 12/4/18 he has not contacted me to see if everything turned out ok. I also responded to an email from the GM Eric Mihelich letting him know what happen with not response. I had a finance question and sent an email to Brian Westbrook as well with no response. This is my third Cayenne but the previous was from another dealer in the area. Night and Day customer experience with the sales person from the previous dealership. More

Why I gave 4 stars instead of 5 Katharine did an excellent job! The reason I didn't give it a 5 star rating is that in my experience the staff turnover including sales and service i Katharine did an excellent job! The reason I didn't give it a 5 star rating is that in my experience the staff turnover including sales and service is high. The people I have dealt with the last time are no longer there. Case and point Katharine's name in service is not listed below and employees who are no longer there are listed. More

Great communication There’s no lack of updates and explanations of what is being done to your car. The time estimate for work completion has always been correct. The wait There’s no lack of updates and explanations of what is being done to your car. The time estimate for work completion has always been correct. The waiting area is very nice. More

buying a GT 3 I worked with both Carl Griffith and Duffy Elliott who I had been in to see a few times before this car came up for sale. The process was quick and e I worked with both Carl Griffith and Duffy Elliott who I had been in to see a few times before this car came up for sale. The process was quick and efficient and I love the car. Michael and Eric both stopped by to introduce themselves. I told Eric one reason I was buying the GT3 was so I could get a build allocation on a GT3RS and he said he thought he could help me with that. More

Friendly and Fun Porsche Buying Experience I worked with Duffy Elliott and had emailed him a few times before going to the dealership. He was prompt and courteous and answered all of my questi I worked with Duffy Elliott and had emailed him a few times before going to the dealership. He was prompt and courteous and answered all of my questions. Upon arriving I was greeted in a friendly manner and was treated with respect and care for the duration of my visit. I had a great time with Duffy on test drives of a 911 (which I did not buy) and a Macan GTS (which I did buy) and appreciated his enthusiasm for the brand and for the cars. The negotiation and paperwork process was fairly quick and painless and I was satisfied with the deal I was given. Before I left Duffy took time to answer all of my questions and show me all of the features and operating instructions of my new vehicle. Based on my experience I would not hesitate to recommend Mr Duffy Elliott and Porsche Atlanta Perimeter. More

My Vehicle sat at Porsche service for almost 6 Months(, horr My Porsche sat at this dealership for 6 months. My service guy who was Max Landed had excellent customer service so I wasn't used to having poor cust My Porsche sat at this dealership for 6 months. My service guy who was Max Landed had excellent customer service so I wasn't used to having poor customer service from Porsche. Chuck ontacted me 3 months later, they supposedly diagnosed CAM problem. i teitterated making sure they checked everything out before I arrived on yesterday, Chuck Armstrong assured me my car was running properly even though they told they told warranty company it was driving rough I pick it up, NEW PROPERLY, driving Rough.and driver door locking/ unlocking issue. Just a nightmare 😊 More