Porsche Atlanta Perimeter - Service Center

Brought car for service. 1+mo wait, then same problem exists after being 'repaired'. Brought back in 2nd time, left car for 6 weeks. Yeah, 6 weeks. This service dept in a sha 1+mo wait, then same problem exists after being 'repaired'. Brought back in 2nd time, left car for 6 weeks. Yeah, 6 weeks. This service dept in a shambles it seems. Speaking w corporate to see if they care...the jury is out. I cannot begin to recommend Jim ellis porsche. He was a good man. He is not around anymore. The dropoff is obvious More

I enjoyed my visit at this dealership and the buying experience was very good. The sale went smoothly, and everything was explained to me. experience was very good. The sale went smoothly, and everything was explained to me. More

Scott Green is a great Customer Service Representative. Always gets everything handled in a very timely manner. Always gets everything handled in a very timely manner. More

I took possession of my brand new Porsche Taycan December 6, 2023 and have been having issues with the park assist since shortly after pick up. I've contacted customer care several times regarding this is 6, 2023 and have been having issues with the park assist since shortly after pick up. I've contacted customer care several times regarding this issue and have made least 2 service appointments. On my first appointment with Porsche Atlanta Perimeter Jan 4,2024, the service advisor was dismissive of my complaints and didn't even bother to log it in. I was directed to someone who sat in the car for a few minutes and told me that there were no issues. There wasn't a diagnostic done and I was sent on my way. Oddly enough, I was contacted a day later and asked why I hadn't hadn't arrived for my appointment. I contacted Porsche customer service via telephone and told they attempted to walk me through problem solving over the phone. After about a hour on the phone, the cs agent scheduled another service appointment for April 15 to include a loaner vehicle. I arrived to the dealership on April 15 and voiced my concerns. My vehicle was left and about 3 days later I was told that there were no issues with the car and everything was operational. When I went to pick up the vehicle, I was given an invoice that said that the PCM was updated and that there were no issues with remote parking through the app and sent on my way. No one offered to test the feature to ensure that it was working. I decided to test the vehicle myself through the app before leaving the dealership and again, it did not work. I notified the service advisors on hand who told me that "no one uses that feature anyway". I was set aback since it's one of the features that I use the most and one of the reasons I chose the vehicle, He also told me that they had no service records on my vehicle (not even the one I made in January) except for something in November. I purchase the car NEW in December so I don't have any idea what that service was for, nor would he tell me. I was resigned to leave without a resolution and as I was walking to my vehicle I was shocked to notice that the windshield had a large crack traveling through the middle of the windshield from the passenger side to the drivers side. I immediately returned to the service advisor who claims that it was there when I brought in the car. I assured him it was not and that I was not leaving with the car in that condition. He then told me he would contact me with the cost of repair. I shouldn't be responding for damage to my car that occurred while on their premises. Meanwhile, the reason I had the appointment in the first place is still unresolved. The way I have been treated is despicable and I plan to warn any and everyone about my experience. More