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546 Reviews of Precision Honda - Service Center
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September 17, 2025
Great service my advisor is very good probably the best service I have ever seen in my life service I have ever seen in my life More
by sanchezdanny1995
Verified Customer
September 16, 2025
Excellent customer service, helpful with all questions asked. Will definitely recommend Honda Precision and return for another purchase. asked. Will definitely recommend Honda Precision and return for another purchase. More
by lvega15
September 16, 2025
I visited Honda World Downey recently and they completed a beautiful remodel of their service center, which has greatly improved the overall atmosphere and customer experience. However, there is still room a beautiful remodel of their service center, which has greatly improved the overall atmosphere and customer experience. However, there is still room for improvement when it comes to staff training and customer service. I visited for a routine oil change and, as often happens, additional recommended services were brought to my attention. I agreed to proceed with the suggested work and waited in the lounge while the services were completed. While waiting, I came across a coupon that applied to the services I was receiving. When I presented it to the staff, I was informed that the coupon could not be honored because the invoice had already been created even though I had not paid for any service yet. I asked if an adjustment could be made especially considering they were able to modify the invoice later to accommodate a payment plan but was told it wasn’t possible. This experience was disappointing because I purchased my vehicle at Downey and only get my car serviced at Downey as a loyal customer. Never once did the representative speak to a manager or try to accommodate my request. While I understand there may be policies in place regarding coupon use, a bit more flexibility and clearer communication from staff would go a long way in creating a more customer-friendly experience. The representative should ask if I have any coupons and mention that I wouldn’t be able to use any once an invoice is created. I hope the team considers reviewing their procedures and providing additional training to better serve customers in the future. More
by veearias
Employees Worked With
September 16, 2025
Great service and the guy that helped me did an awesome job explaining all my services job explaining all my services More
by sam_lizzy2005
Employees Worked With
September 16, 2025
Always top service. Love the new service center. I only have Honda Downey service my car. Love the new service center. I only have Honda Downey service my car. More
by f.fernandez67
Employees Worked With
September 15, 2025
Excellent customer service I would definitely visit the service department and refer a friend Awesome service department and refer a friend Awesome More
by og_garcia
September 15, 2025
Dealership was clean and Gihan was professional. I have no complaints for my visit. Thanks I have no complaints for my visit. Thanks More
by Marlene Torres
Employees Worked With
September 15, 2025
Nice facility, horrible wait time. My appointment was at 11:30am. I waited in my car until 12pm for an advisor. It was just an oil change and my wait was more then 3hrs. My car was pro My appointment was at 11:30am. I waited in my car until 12pm for an advisor. It was just an oil change and my wait was more then 3hrs. My car was promised for 2pm and it was ready until 3:45pm. Honestly, you are lacking organization, you were much better organized in your previous location. It's a nice building, but poorly organized, it should not take 30min to wait to see an advisor or 3hr 40min for an oil change, if I had an appointment, then was the point of scheduling an appointment? More
by ocegueda708
Employees Worked With
September 15, 2025
Prices were extremely high with little discount offered. Might be my last visit there. I can no longer afford this location. Might be my last visit there. I can no longer afford this location. More
by noemail23
Employees Worked With
September 15, 2025
The service advisor Steven was very courteous, knowledgeable and professional. Great service- my car was ready sooner than expected. knowledgeable and professional. Great service- my car was ready sooner than expected. More
by Kimp
