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Premier Kia Of Branford

Branford, CT

Overview
Employees
Reviews
Vehicles
4.9
1,748 Reviews
PREMIER KIA IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW KIA WE SELL PLUS SO MUCH MORE! At Premier KIA we are committed to ensuring that we exceed your expectations. Premier KIA is conveniently located off of I-95, Exit 54 in Branford. We are just 5 minutes from New Haven, CT, 15 minutes from Milford, CT, 15 minutes from Wallingford, CT and 25 minutes from Bridgeport, CT. In addition, we are only 20 minutes from Shelton, CT and Old Saybrook, Connecticut. Premier Kia is Branford Connecticut's Source for Unmatched Kia Sales and Service near Hamden and Milford At Premier Kia, our name says it all. As the premier Kia destination for Branford, North Haven CT, Hamden, and Milford drivers, we are proud to serve the automotive needs of our customers with a brand new state-of-the-art facility and an extensive selection of the latest new Kia models and automotive services. Our Connecticut dealership is one of only 65 Kia Galleries in the country. This allows us to deliver a unique and enjoyable car buying experience, throughout every step of the process. In our showroom, not only will you find popular new Kia models like the Teluride, K5, Sorento, Soul, and Sportage, you will also find premium amenities such as a spacious and comfortable lounge area, an Internet café with free WiFi, and a beautiful vehicle delivery area. Plus, you can find both green cars, hybrid and electric vehicles like the NiroEV and the all new EV6 too. Of course, not everyone is in the market for a brand new vehicle. In fact, many of our Branford customers instead prefer the tried-and-true nature and excellent value proposition of a pre-owned vehicle. With this in mind, we are proud to maintain a large inventory of quality pre-owned models as well. Many of our used vehicles are just a few model years old and offer many of the same great features as newer models but at a more accessible price point. Our highly trained technicians know your vehicle inside and out, and they have the experience, skills, and state-of-the-art equipment to get the job done right the first time. They only use genuine OEM Kia parts in order to guarantee exact fit and finish and lasting durability. Whether you need a simple checkup or an unexpected repair, you can trust our team to get you back on the road safely and as quickly as possible.
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205 North Main Street

Branford, CT

06405

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Showing 1,748 reviews

June 16, 2022

I usually feel very hesitant to leave negative reviews, but after they wasted my time I felt the responsibility to share my experience so other "victims" will be aware of this dealership. I was looking on More

by tareqkun
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember the person's name
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Jun 16, 2022 -

Premier Kia Of Branford responded

Hello Tarek, We are sorry you felt that being invited into the dealership to confirm the condition and value of your van was a waste of your time simply because you did not feel you were offered what you expected for your 2008 minivan. As one of the few, official, KBB Buying Centers – a personal inspection is required to validate any value of a trade. This is truly no different than any of the other buying centers, or, national chains. The value of your vehicle issued initially is a “preliminary value” subject to that personal inspection. The reason a personal inspection is needed is that people have different interpretations of the condition questions that are asked. Since, we are a Live Buying Center – and the value is set for your specific vehicle – and, not in generalities – that inspection is important to maximize your trade value. In the preliminary value that you created, some of the damage to the vehicle was somewhat “mischaracterized” and, was not identified to the severity as it actually was. That served to reduce the value – upon the in-person inspection to a value that KBB gave you real time. Please remember, our company does not set those wholesale values – they are set by professional buyers at KBB – the worlds most recognized used car appraisal company for our customers. Part of that complete transparency is why we have such strong customer ratings and satisfaction results. We obviously cannot control the numbers you were provided, by KBB, in advance of our formal inspection – as, that value was predicated based on a condition that was different than the vehicle truly is. It is important to also know that, the vehicle you are looking at our dealership – a 2023 Kia Sportage Hybrid – is priced significantly higher elsewhere due to market conditions. Our vehicle is priced nearly $4,000 less that comparably equipped models. Ultimately, the cost to you is the trade difference – and, even with the realistic trade value being less than you anticipated, the overall transaction was thousands less than you would have paid elsewhere. We thank you for your visit and your comments and wish you the best in your vehicle search.

Jun 16, 2022 -

tareqkun responded

Thank you again for your response. As I mentioned in my reviews elsewhere, your statement that I am referring to numbers provided to me by KBB “in advance” of my visit to you is false. On June 14, 2022, at 6.07pm, while I was in your dealership and seconds before you give me the $3500 offer, I received an email from KBB mentioning that Premier Kia Branford is offering $5,098 for my car, and I reviewed the report on KBB that is solely based on your team’s evaluation and inputs to KBB. This is because I used KBB many times before, so it recognized my car’s vin number when you put it on KBB to do your own evaluation, and accordingly it emailed the offer to me. Apparently, you didn’t expect that to happen, and assumed that I will fall for the trick. You offered me 30% less than the value that KBB offered to you based on your evaluation. Again, the price of KIA is competitive and very fair, and your staff’s courtesy is hard to compete, and I respect that, but I didn’t like the way I was dragged to the dealership without considering or respecting my time, and then trying to underestimate my car’s value by 30%. You didn’t have to do that, you could’ve been transparent and provided to me the value that KBB provided to you. Maybe if I am not trading-in my car, or if you gave me the actual value that KBB gave to you, I would’ve walked out from your dealership with a brand new car.

Jun 16, 2022 -

Premier Kia Of Branford responded

Thank you. That email you received was from KBB and was a preliminary valuation subject to our inspection. As an official Buying Center with KBB - the value from KBB can only be obtained through our dealership - as, they mandate us to do a personal inspection each time the vehicle is looked at. The reason for this is that they purchase the vehicle - ultimately - and, need to ensure the condition. I am glad you recognized that our pricing of the new car was "competitive and very fair" as you noted. I believe that if you understood the entire process of the trade - would appreciate that part too. We believe in complete transparency on both the sale and the trade side of the transaction. We wish you the best in the future.

Jun 17, 2022 -

tareqkun responded

Thanks for your response. Your excuse doesn't make any sense! As you mentioned, KBB evaluates the price based on the user's inputs, and many times that user is the owner of the car, and when they contact the dealership that offered them trade-in value via KBB, that dealership will conduct their own physical evaluation and compare it with KBB, so either they will confirm the original offer from KBB or they will change it based on their evaluation. In your case, YOU were the user who inserted the evaluation parameters on KBB, based on your own hands-on evaluation and examination, and that was the email I received from KBB, and luckily, they included the vehicle details that you inserted, which include tier replacement and other major scratches and dents. So you should accept KBB offer since its solely based on your personal inspection of the car... thus, by cutting KBB offer by 30%, you are actually countering your own offer and questioning your own personal inspection. Thanks for your best wishes, I wish the same for you and your company.

June 15, 2022

Kia of Branford worked quickly with us and gave us a price that worked for us. This is our second vehicle from Kia of Branford and we are very happy with it. More

by Roccod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Acampora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Quito, Cristopher Figueroa
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June 08, 2022

Premier Kia was by far my favorite dealership to work with during my car search!! I would 100% recommend them to anyone looking to buy a new car. My husband and I worked exclusively with Alden. He was in More

by Leah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Irzyk, Mario Quito, Juan Peguero, Alden Fox, Cristopher Figueroa
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June 07, 2022

We had an excellent experience with Tyler at Premier Kia. From our initial meeting, through the day of pick up, Tyler was extremely thorough and helpful. He walked us through the process to secure an incomin More

by Meghan Petrocelli
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Peguero, Cristopher Figueroa
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June 06, 2022

I have purchased two cars from Them in the last few months. It has been the two best experiences I’ve ever had with a dealership! I will recommend any and everyone to them! Best customer service around More

by RR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Irzyk, Mario Quito, Juan Peguero, Alden Fox, Cristopher Figueroa
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June 04, 2022

Very helpful service, especially because this was my first time buying a car! They made everything very easy! More

by anabella
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Juan Peguero, Michael Jones, Cristopher Figueroa
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May 25, 2022

I had an oil change yesterday. I got excellent service from start to finish: Easy to schedule the service at a time convenient to me, detailed explanation of what needs to be done More

by gv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Rodriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2022

They greeted me promptly and took care of my service needs quickly. I waited in the lounge while they performed routine maintenance. Upon completion, the representative went over every line on the servi More

by GuilfordTom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan DeMarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Flores performed the multi point inspection and service , Chris Happy, Danielle Mohr
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May 25, 2022

Premier Kia was excellent to work with. Nathan was knowledgeable, friendly and very efficient. We were able to get a car fast and for an excellent deal. Nathan and everyone at Premier Kia w More

by tdumas28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Glazewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Irzyk, Juan Peguero, Cristopher Figueroa
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May 23, 2022

Thanks to the entire team at Branford premier kia. Alden was very knowledgeable, friendly and helped us make the best choice to suit our needs and we couldn't be happier. Amazing customer service. Chr More

by Mabel Tsikudo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Irzyk, Mario Quito, Juan Peguero, Alden Fox, Cristopher Figueroa
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