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Premier Subaru

Branford, CT

4.8
3,055 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,055 reviews

February 05, 2014

Great Sales Associates! Used car managers in charge of my trade were all about the money. Unwilling to negotiate my trade, and didnt even meet face to face. Finance deptarment (Jeff) was friendly but either More

by lnturcio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 19, 2014 -

Premier Subaru responded

We appreciate and thank you for your comments. As you know, we have reached out to you, even prior to you placing this review, in order to schedule a time to come into the dealership and talk about your concerns. This includes the accessory cable that you asked about. It is hard for us to assist you, with the issues that you brought up to us (especially related to the financing) without a visit from you so that we can review everything in confidence with you. We remain willing to discuss this matter at any time and you are welcome to visit us when your schedule permits.

Feb 19, 2014 -

lnturcio responded

General Sales Manager Rich Johnson has reached out to me in order to resolve this issue. Unfortunately, he is "quite disappointed that you allowed the negative review to go live. Quite frankly, I'm not sure why I should take care of your problem now that you have caused one for me". I am in the deployable military branch and can not make it back to my home email often. This quote was in the response from Rich after getting back from a patrol, and after playing phone tag with him for 3 weeks(on patrol). The bottom line is, I had a bad experience at the dealership. The General Sales Manger would like to pay for a $300 repair already needed on my month old Subaru I purchased from Priemer. I appreciate the efforts, but I still stand by my honest review and will not back down to bullying. I will be back to the dealership for the repair when I'm back from my next patrol. Maybe more efforts, on behalf of the dealership, will be made to resolve this issue.

February 03, 2014

I had been considering an Outback for several months as I was coming off a lease on an Infinity M37 in the end of March. Had stopped in to finally get some pricing to help me in my decision making process. More

by BAYTOBY084996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 03, 2014

Our sales rep was kind and courteous. He was well versed in the operations of the car and this allowed us to make a well informed decision. More

by pbernick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Winston
February 03, 2014

I had a great experience with Danny. I had a tight budget and he managed to get me the perfect car within it! I highly recommend them. More

by mfloyd4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 01, 2014

It's a great pleasure to visit this dealer! People are very nice, very considerate, help me tremendously on the financing the vehicle getting lowest rate possible. More

by ZX2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Astarita
January 29, 2014

We worked with Frankie Perez, who was wonderful. He made trading in our old 2001 Subaru Outback and purchasing our 2014 Subaru Forester a real pleasure, answering all of our questions and taking the time to More

by eslamidenali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 25, 2014

At the beginning of my appointment with Mark Gennette, my sales consultant, I told him I had "come to look". He really listened to the list of features I was interested in, and his patience in answering all More

by bfp0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January 17, 2014

Mr. Winston was very enthusiastic about the cars and the dealership that he represents. He spent about four hours working with us and allowed use to drive three different vehicles so that we could decide w More

by SilverHoot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Winston
January 15, 2014

From start to finish, it was a refreshing and pleasant experience coupled with an unparalleled customer relationship management. A distinctive follow-up and advisory structure added to a sound human relat More

by OlusegunOlowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January 14, 2014

I got my new forester 2014 at Premier Subaru. From the moment I sent the first e-mail and to the time I drove home in my new card, I enjoyed my purchasing experience. Mark was my sales consultant and his More

by JorgeMillan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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