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Premier Subaru
Branford, CT
3,089 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE!
Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,089 reviews
April 18, 2023
I would like to thank Michael Gagliardi, Nicholas Koumoutseas, and Brian Galaz, for excellant customer in helping resolving the Low beam light bulb on my 2017 Subaru so my car will last me through my Koumoutseas, and Brian Galaz, for excellant customer in helping resolving the Low beam light bulb on my 2017 Subaru so my car will last me through my retirement. Thanks to your mgmt. Team as well. More
by Barryhultman
April 18, 2023
Came in for an oil change & Subaru America alert on a "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an accept "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an acceptable time. Technician E. Joyner left the plastic "basin" cover hanging off its hinge (located below the glove compartment which was intact when my car arrived). This is not the first time they've not put things back the way they were. They're sloppy & are not mindful. The cover over my exhaust was left loose on my prior visit, but they take no responsibility for their errors & omissions. Bob, the owner doesn't listen or care. I've reported them to AAA, a Subaru partner, and received an apology, but not from Bob. He again did not respond, many people love their Subarus, Just not THIS DEALERSHIP. I was referred to Premier via COSTCO Car buying services, in the winter of 2017. I paid for vehicle prep services I did not get at delivery. I was given a "We Owe" slip, which they did not want to honor later. The service dept left the vehicle out in the snow & rain in early March and left many scratches and dents on the hood removing ice, which I pointed out, but said they couldn't see it to bring it back later. When the weather was better, I returned. I was told to leave, but stood my ground, as my sister had witnessed these issues. I was yelled at by the business manager and Bob, the owner who contradicted what they saw, stating it must have been "neighborhood kids" who climbed up and put dents on the hood near the windshield. There were no kids in my area at that time. I complained to Subaru America back then, but no follow-up. I'm very disappointed with Subaru. Chase Bank and Subaru were paid in full in 2021, Now no one supports my claims regarding the issues with Bob and Premier Subaru. But people are complaining on the internet, which will eventually impact Subaru and Kia Sales! Guaranteed. More
by Pearl M.
Employees Worked With
Other Employees :
Tech: Eric Joyner , Martine Raes, Maegan Collazo
April 18, 2023
Ralph was very Knowledgeable. It was pleasure to work him. Truly a professional. This is our second purchase from this dealership. We will be happy to recommend you to anyone. It was pleasure to work him. Truly a professional. This is our second purchase from this dealership. We will be happy to recommend you to anyone. More
by Denton4
Employees Worked With
Ralph Ruiz
April 17, 2023
My Service Advisor, Dominick Santoli, was very professional, courteous and helpful. Plastic covering was put on the driver seat and wheel. I appreciate that effort. The car was very clean in and professional, courteous and helpful. Plastic covering was put on the driver seat and wheel. I appreciate that effort. The car was very clean in and out when it came back to me. He texted me on the progress of my car's service and if anything extra needed to be done. If my car needed work other than the 61,000 mile inspection, my approval was requested first. I had requested a loaner car. The car was nice and clean. I had a very nice experience with Premier Subaru in Branford. More
by snbutto
April 17, 2023
Ralph was very helpful and the whole team was very organized. Highly recommend this dealership. organized. Highly recommend this dealership. More
by annacboyle
April 12, 2023
Had a very nice experience in purchasing our 2020 Subaru Outback. Our salesman Matt was helpful in making our vehicle choice and making the transaction go smoothly. The business alone was impressive. We ar Outback. Our salesman Matt was helpful in making our vehicle choice and making the transaction go smoothly. The business alone was impressive. We are happy went made the venture which is a 45min ride from home. Check it out before buying your next Subaru. A thumbs up! More
by Pegirard2
Employees Worked With
April 12, 2023
Always have great service no matter what I go in for. They are very courteous and keep me informed on the status of my vehicle. Waiting room is very welcoming and very clean. I don't mind bringing my They are very courteous and keep me informed on the status of my vehicle. Waiting room is very welcoming and very clean. I don't mind bringing my vehicle in at all. Thank you all! More
by maemat
Employees Worked With
April 11, 2023
Best dealership experience I've ever had, have owned cars for 30+ years. I recommend this dealership service center to everyone. Absolutely wonderful. I drive 30 minutes, past 2 other Subaru dealers to visit for 30+ years. I recommend this dealership service center to everyone. Absolutely wonderful. I drive 30 minutes, past 2 other Subaru dealers to visit this one. More
by lindachampagne12
Employees Worked With
Brian Galaz - WONDERFUL!!, Cristal Bello
April 08, 2023
My review is over the service department and the great job my advisor did. To make a long story short, my vehicle was purchased at another dealership and had some issues. Initially this dealership was hav job my advisor did. To make a long story short, my vehicle was purchased at another dealership and had some issues. Initially this dealership was having a difficult time diagnosing the full extent of the problem and it became very frustrating. My advisor Maegan understood my frustration and never took my attitude to heart. She really is a trooper and I thank her so much for all she did to help. She actually went above and beyond to help. I do recommend seeing her and Premier Subaru for service. Who else would stay late to get a warranty company to pay up? Great people and they do work very hard. I honestly do not recall who I spoke to in parts, but he was knowledgeable and helped me to fix a problem with my other car. Saved me thousands just by him asking questions. Another time I came there and the parts guy actually went out and looked at the trim molding I was having an issue with and fixed it on the spot. The team at Premier Subaru is simply awesome and they go over and above. Thank you guys. More
by coyoterunner
Employees Worked With
Maegan Collazo
