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Premier Subaru

Branford, CT

4.8
3,055 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,055 reviews

November 17, 2022

I had to go to the dealership Fr New Jersey’s for a part that the manufacturer installed. The dealership should have known. I received gift but I thought a gas card would have been more appreciative More

by Emmpagan26
Recommend Dealer
Yes
Employees Worked With
Taylor Frawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
Nov 21, 2022 -

Premier Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 17, 2022

Very patient and professional dealer and the agent! I truly had a great experience buying my new vehicle. More

by zihan.dong
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Premier Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 17, 2022

I appreciate everyone who helped me through this process! I’m excited to drive my car. More

by JULIAFE.FLANDERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Marino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dmitriy Naumovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Premier Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 15, 2022

All my questions were answered and communication was on point. Plus the dealership is so clean and fresh looking. Can’t wait to get some free car washes More

by Russlyman81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitriy Naumovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Premier Subaru responded

Hi Russlyman81, we are very happy to have provided you with such a positive experience!

November 15, 2022

Premier provides Reliable, convenient, accessible, helpful, timely, knowledgeable service with clean,facilities, friendly staff, and reasonable explanation of charges. More

by doctor.ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Galaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Premier Subaru responded

Doctor.ruth, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Premier Subaru.

November 15, 2022

He knew every detail about this vehicle- reminding me that a Subaru was designed for years of worry free service and safety. It will also have a good resale value … good to know More

by CafeDame
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Basciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Keeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Premier Subaru responded

Hi Cafedame, we are very happy to have provided you with such a positive experience!

November 14, 2022

Very professional. Ralph in Sales was very helpful and Neil very patient, giving us a tutorial of all the bells and whistles. I would recommend Premier to a friend. More

by mamc12
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Wetmore
Nov 14, 2022 -

mamc12 responded

Very professional. Ralph in Sales was very helpful and Neil very patient, giving us a tutorial of all the bells and whistles. I would recommend Premier to a friend.

November 14, 2022

Premier Subaru lives up to it name in every category - Sales, the Financial component, answering all questions the buyer asks and informing the buyer about all aspects of how the vehicle operates as t More

by sparkle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eleanor Carrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

sparkle responded

Would certainly recommend Premier Subaru to anyone wanting to buy a new car, and highly recommend the Subaru vehicle as I just bought my third subaru. They are reliable, excellent in winter weather, and stand the test of time.

Nov 15, 2022 -

sparkle responded

That sums it up.I

Nov 18, 2022 -

Premier Subaru responded

Sparkle, thank you for your kind review; we are happy to pass along your comments to the team here at Premier Subaru! We appreciate your positive review about your recent experience with us!

November 14, 2022

I called for an appt to have my oil changed and was told no need. Just come in and they would take care of it. I did and waited three hours for a simple oil change. Meanwhile at least 20 customers came in a More

by virginiaraff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with the guy who checked me in for service. I don't know his name
Nov 17, 2022 -

Premier Subaru responded

Thank you @Virginia for your comments and we are sorry we did not meet your service levels. For our Express Team, we average no more than 35 minutes to work on each car. We have over 3 bays dedicated to Express - so, we are able to work on 3 vehicles at a time. When you were here, we had more than 8 cars in line - which is approximately a 2 hour wait before we could get to your car. With our no appointment Express Service - there are times in the week that may have a heavier traffic flow than others. You are always welcomed to make an appointment - especially if you find yourself in a time crunch - or, welcome to take advantage of our loaner car fleet or shuttle service. We know that Brian spoke with you. We appreciate your business and will always do our best to work on our customer's vehicles as expeditiously as possible.

November 13, 2022

Cristal is the most honest ,professional, & most knowledgeable about the subaru. In the past couple of weeks I have had my 2 Subaru's in for service & detailing. She remains the BEST SERVICE ADVISOR More

by artkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andi Vilches
Nov 18, 2022 -

Premier Subaru responded

Artkatz, thank you for your kind review; we are happy to pass along your comments to the team here at Premier Subaru!

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