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Premier Subaru

Branford, CT

Overview
Employees
Reviews
Vehicles
4.8
3,062 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,062 reviews

October 30, 2022

Matt was extremely attentive to my needs/interests--very clear about options for purchase and accessories--wonderful tutorial on the car from Neil. Very friendly and great experience! More

by steph-bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Basciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Keeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil who trained me in the car
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Oct 31, 2022 -

Premier Subaru responded

@dswann345 - Thank you for your Five Star Review of the Premier Subaru Sales Department. We all appreciate your comments about Matt and your experience. Thank you for your business and your confidence in our company.

October 28, 2022

Matt was extremely accommodating and knowledgeable about the used car that we purchased. A pleasure to deal with. More

by dswann345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Keeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2022 -

Premier Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. We hope you continue to choose us for all your automotive needs! Take care!

October 25, 2022

Great customer service, that is offered from caring, knowledgeable and thoughtful employees. Keep up the great work! More

by janmec24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andi Vilches, Kyle Streater
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Oct 25, 2022 -

janmec24 responded

Great Service. Kyle and Rodney were amazing and very helpful.

Nov 03, 2022 -

Premier Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 24, 2022

Great dealership I have purchased many cars from them. They are interested in what you actually need in a vehicle and will do all they can to make it affordable and fun. Tim my sales person was excellent. More

by gilbert.shaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2022 -

Premier Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen Gilbert. Thank you and we hope to see you again!

October 24, 2022

Good experience great teamwork very easy no pressure in buying great service department overall great experience More

by Salido57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Wilson
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Nov 01, 2022 -

Premier Subaru responded

Hello Salido57, we appreciate you taking the time to leave us this feedback. Thank you so much for choosing Premier Subaru as your first choice for service!

October 19, 2022

I’m interested in knowing how they rate there multi-point inspections I received and the dealer said I needed to replace several lights and that was going to be 161.00 I looked into it and bought all bulb More

by psciarrette
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maegan Collazo
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Oct 20, 2022 -

Premier Subaru responded

@Pasciarrette - Thank you for your review. We pulled the paperwork from the express lane and they did the oil change club card oil change (no charge) and the full multipoint inspection (no charge). They noted lights were out and, you declined the replacement. If you had opted for it - we would have installed a single new bulb - and, obviously, if that failed to work - we would have looked elsewhere. It is not often that fuses blow that power those items -so, if it was a fuse - we would have wanted to look further to see if there is a fault in the electrical line - since, it could potentially happen again and be an unresolved issue. This would include any presence of rodent damage in the electrical lines - since, your situation is a bit unusual. Our company would, obviously, not charge you to change the lights we suggested if it ended up being a fuse or something minor - or unrelated for that matter. We also noted some other items that we recommended, such as your broken sway bars that we do suggest be attended to. As you do have more than 100,000 miles - you do receive a discount on those services. We have no such records of any oil consumption concern when you were in for service. If you do have such concern - we would need to look into that further for you. Thank you.

Oct 21, 2022 -

Premier Subaru responded

@Pasciarrette - Thank you for your review. We pulled the paperwork from the express lane and they did the oil change club card oil change (no charge) and the full multipoint inspection (no charge). They noted lights were out and, you declined the replacement. If you had opted for it - we would have installed a single new bulb - and, obviously, if that failed to work - we would have looked elsewhere. It is not often that fuses blow that power those items -so, if it was a fuse - we would have wanted to look further to see if there is a fault in the electrical line - since, it could potentially happen again and be an unresolved issue. This would include any presence of rodent damage in the electrical lines - since, your situation is a bit unusual. Our company would, obviously, not charge you to change the lights we suggested if it ended up being a fuse or something minor - or unrelated for that matter. We also noted some other items that we recommended, such as your broken sway bars that we do suggest be attended to. As you do have more than 100,000 miles - you do receive a discount on those services. We have no such records of any oil consumption concern when you were in for service. If you do have such concern - we would need to look into that further for you. Thank you

October 19, 2022

Honest deal. Representative and manager worked hard to get us the best deal. They also checked in with us even days after the purchase. More

by Jriv3344
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2022 -

Premier Subaru responded

Congratulations @Jriv3344 for your five star review of the Premier Subaru Team. Thank you for your business and your confidence!

October 17, 2022

The staff were friendly, informative and eager to help. Matthew Keeney was our salesperson and he went that extra mile to find the exact color and model we were looking for. All the Premier staff we met we More

by mignyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Keeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Wetmore
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Oct 21, 2022 -

Premier Subaru responded

Congratulations @MIGNYD on your new car - and, thank you for your kind comments! We are grateful for your business and your confidence in our company.

October 17, 2022

Always friendly! Bought wife’s car there, referred her mom who bought there. Have dealt with sales, finance, service and also a recent deal with the front desk with More

by Wjo1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
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Oct 21, 2022 -

Premier Subaru responded

Thank you @WJO for your Five Star review and your continued business with us. The Premier Subaru family is grateful.

October 16, 2022

I can’t say enough about Premier Subaru! From start to finish the service was outstanding! The game changer for me was Matt Keeny he was unbelievable! The buying experience with him guiding More

by Terentieff4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Keeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2022 -

Premier Subaru responded

@Terentieff4 - Matt LOVES wings! Thank you for your kind comments and, we appreciate your business and confidence in our company.

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