Premier Subaru

Great experience buying my new Crosstrek. All the staff was very friendly and knowledgeable. Sx All the staff was very friendly and knowledgeable. Sx More

The dealership is very welcoming and feels like the lobby of a hotel. The staff answer every question you have without judgement so you feel welcomed. of a hotel. The staff answer every question you have without judgement so you feel welcomed. More

I have bought a couple of dozen new cars over the span of my life from car dealers. Premier Subaru was by far the best experience I have ever had! They were absolutely no pressure, professional and friendl my life from car dealers. Premier Subaru was by far the best experience I have ever had! They were absolutely no pressure, professional and friendly. It began with Eleanor, my first contact who works with the online sales. She was fantastic! So low key, helpful and funny! She transitioned me to Tim Harris who was straight up, honest and again no pressure at all. And when I went to close the deal with Rodney the business manager, I was bracing myself for an hour of high pressure extra features add ons talk, like so many dealers do. In fact, he was just as friendly and laid back as Eleanor and Tim. There was also Paola who personally oriented me to my new car, including how to link my i-phone! I went to parts and Shaun sold me a roof rack and winter floor mats. He was great! Finally, the new dealership is a masterpiece. You can actually watch them work on your car through this huge window while enjoying a coffee and wifi! Thanks all for everything! Rev. Richard New Haven, CT. More

It was the best experience I've ever had. I would recommend Premiere Subaru to anyone looking to purchase a quality car with excellence customer service. They go above and beyond to make su I would recommend Premiere Subaru to anyone looking to purchase a quality car with excellence customer service. They go above and beyond to make sure the customer is satisfied. More

Thank you Ralph, Rodney and Andi for making my recent purchase an enjoyable, positive experience. Your courtesy, knowledge and professionalism was very much appreciated. purchase an enjoyable, positive experience. Your courtesy, knowledge and professionalism was very much appreciated. More

Dmitriy was very helpful and thorough with his services. He is very welcoming and makes sure you are happy with every choice and step you make. He is very welcoming and makes sure you are happy with every choice and step you make. More

Buying a car at Premier Subaru was the absolute best and easiest experience of buying a car, ever. The entire staff from when we walked In the door to when we walked out, we’re so friendly and professional. easiest experience of buying a car, ever. The entire staff from when we walked In the door to when we walked out, we’re so friendly and professional. They will give you the best deal without even having to ask for it. More

Very welcoming and friendly! Very Simple and smooth process! Matt was extremely helpful and funny. Very Simple and smooth process! Matt was extremely helpful and funny. More

Do not come to Premier Subaru for service if you value your time. I came in for an oil change and a recall that was supposed to take three hours, and I ended up being without my car from Monday until Frid your time. I came in for an oil change and a recall that was supposed to take three hours, and I ended up being without my car from Monday until Friday, and they knocked my rear camera out of place so I had to go back. I made an appointment for recall service and decided to get my oil change out of the way as well since I had to be there anyway. I was told I could either wait there (about 3 hours) or get a shuttle back and forth. I said I wanted to use the shuttle. When I got there, I was told that the recall might take TWO days, that they wouldn’t know until they took the car apart, and that they could not put it back together once it was taken apart until the next day. When I got to my rescheduled appointment, the same person who made the appointment (Steve) told me that there was no appointment in the system.e also tried to add another service I hadn’t asked for, and the price in general was higher than what I had initially been told on the phone. He seemed annoyed with me for reading the contract I was signing. Then, he said he couldn’t get me a shuttle back to the dealer at any time that day except at a time I had meetings, and that we would have to reschedule again. They said I couldn’t join another shuttle coming from the same place because of Covid, BUT NO ONE BUT ME WAS WEARING A MASK, including the shuttle driver. When I asked if it might take two days, he said yes, so I finally asked if we could just schedule a shuttle for the following day. The following day, the shuttle driver arrived half an hour late. When I got to the shop, Steve wasn’t there, so Brian worked with me. He showed me the receipt, and I noticed the oil change was $30 more expensive than anticipated. He saw that that was a mistake, so he corrected it. Then, I asked to make sure that the recall I had brought it in for had been done. IT HAD NOT. Brian tried his best to make it right and is the only reason this isn’t a one star review. He didn’t charge me for the oil change, and he gave me a loaner car. He told me I could pick up the next day. The next day, I got a text from Steve letting me know that the shop had broken some parts of my car while doing the recall and had to order new ones, so it would take another day. I could not come the next day, so I had to come on Friday instead. I asked them to clean the battery while it was there. When I picked up my car, I saw that they didn't bother cleaning up the corrosion on the holdover - only the terminals. Just disappointing when they charge so much for it. Later, I realized that my camera was knocked out of position. I had to drive all the way back to get it serviced again. Recently, I saw that they had also lost one of the caps for my tires! It was a horrible experience. I am extremely disappointed, and I will never go to a Subaru dealership for service again if I can avoid it. I am hoping that there are no more recalls on my vehicle. More

It was a great experience! Very happy with the services provided. Thank you so much for everything Very happy with the services provided. Thank you so much for everything More