Premier Subaru - Service Center

Customer Satisfaction Great, efficient, reliable Service, friendly employees and a comfortable, solicitous waiting room. All round most satisfying experience with Subaru! Great, efficient, reliable Service, friendly employees and a comfortable, solicitous waiting room. All round most satisfying experience with Subaru! Would definitely recommend to friends and family. More

Best Subaru Service antwhere I always bring my Forester to Premier Subaru in Branford, they are EXCELLENT. Fair pricing and wonderful service for your car. Go to the best, go to I always bring my Forester to Premier Subaru in Branford, they are EXCELLENT. Fair pricing and wonderful service for your car. Go to the best, go to Premier Subaru! More

Best Customer Care Always on point and very friendly !! Thank you for all the help since I purchased my first Subaru here!! Please keep up the excellent work!! Love Lif Always on point and very friendly !! Thank you for all the help since I purchased my first Subaru here!! Please keep up the excellent work!! Love Life!! More

Lack of care Recently went here to purchase an additional key for my 2009 Tribeca. Mind you, I did not purchase the vehicle here. First, I had to order the key bla Recently went here to purchase an additional key for my 2009 Tribeca. Mind you, I did not purchase the vehicle here. First, I had to order the key blank. Picked that up and had to go to a locksmith in Waterbury that Premier suggested to cut the key. Well, the locksmith reluctantly cut the key for me, because he doesn't do business for Premier anymore. Then returned to the dealership to now have the key programmed. Waited 1 hour which is not unreasonable. They had quoted my a charge of $20. to program; WRONG, more like $32 and change. Receipt showed a parts charge of like $2.90. What part since I had supplied the key. Anyway, left to go home thinking all was well. My original remote had been disabled. I immediately called and was told to come right back. I returned and had to wait an additional 45 minutes. That all occured about 3 weeks ago.Yesteday, I went out to the car and pushed the button on the original remote and it fell apart in my hand; why, because the tech never put the screw back into the remote. I'm just greatfull that my car did not need any major work. I can just imaging how they would screw that up. I will never return to this dealership, and neither should you. This occured at the Watertown dealership on Straits Turnpike. More

courtsey, helpful, ready as promised They are easy to set up service, they perform the work as promised and in the time frame. Great place to get your car serviced. They are easy to set up service, they perform the work as promised and in the time frame. Great place to get your car serviced. More

Love the team Gary and his entire service team are exceptional. I am always happy with the work done by the mechanics. I had a major service (90,000 miles) done ear Gary and his entire service team are exceptional. I am always happy with the work done by the mechanics. I had a major service (90,000 miles) done early because I will be leaving for Florida and do not want to risk a service at an unknown dealer. My wife and I both have Subaru's and won't go any where else!!! More

Exceptional service Must write about my recent exceptional experience with a service at Premier -- courteous, professional and responsive to my needs. From the pre-serv Must write about my recent exceptional experience with a service at Premier -- courteous, professional and responsive to my needs. From the pre-service discussion with Gary about the need for tire replacement and his assistance on a sensible, quality choice, to the day of servicing coordinated by Amanda -- who was competent, resourceful and knowledgeable -- I felt confident that my needs were being taken care of and that my car was and will continue to be in tip top shape! All done with a smile and assurances of efficiency and cost-effectiveness. Thanks! More

Parts service rocks! I have had my Subaru Legacy 2.5 GT Limited wagon for 10 years and this is the first parts department ever I feel I can trust to get me the right parts I have had my Subaru Legacy 2.5 GT Limited wagon for 10 years and this is the first parts department ever I feel I can trust to get me the right parts for my specialty car the first time around at fantastic prices. Thank you Rob! More

I should have given Jeff Irzyk a big pat on the back for a great job back in March of this year. Sorry a little late. Hid did a great job with the sale of my new 2013 Subaru Legacy. I would buy again from h a great job back in March of this year. Sorry a little late. Hid did a great job with the sale of my new 2013 Subaru Legacy. I would buy again from him any time. The other is about service. I dealt with Gary Christiansen as vehicle needed 7500 mile check up done. Had issue with sun roof leaking and they resealed it. The problem was that some people don't take pride in what they do. Something was not put back correctly after taking the ceiling down. Sent email to Gary who's email is not working or incorrect so it came back undeliverable. Email was forwarded to Cindy who said she would make sure Gary saw email. But I questioned a couple of things that were done or not done on my car. Waited for three days for answer and nothing. So on the third day I forwarded the email to Dennis the service manager. Later that day I did receive email from Gary on the issues. I didn't quite agree on the answers. So I felt there was a need to make a trip to see Dennis. I did see Dennis and we had a discussion about customer service and some inconsistencies that had occurred. Dennis did apologize, and I wanted to make sure we were on the same page about customer service and people taking pride in their work. But I felt that there was not a real satisfaction there after I left. Some times we all may slack a little but need to step up to the plate and take ownership of what ever it may be. Hopefully the future will be better. More