Premier Subaru - Service Center

My purchase experience at Premier was excellent, no issues and smooth. BTW, they say they are no haggle but they do indeed haggle and i was able to get a fair price on a Legacy. But, unfortunately, t issues and smooth. BTW, they say they are no haggle but they do indeed haggle and i was able to get a fair price on a Legacy. But, unfortunately, the service I received was poor and the treatment I received from Gary in the service dept ,and then dealership owner Bob Alvine, was downright rude and insulting. After having the car in for service twice due to loudly squealing brakes, the techs still couldn't reproduce the squeal. How this was so I don't understand as every time I hit the breaks they squeal loudly. After discussing this with Gary he complained that he "wasn't making any money off me" and was working Saturdays away from his family. He became rude and insulting. I chose to leave rather than engage Gary. I called the president, Bob Alvine, and after a brief conversation where he offered to "meet me halfway in a complete break job ( btw, they're half way price was over $120 more expensive than a complete Midas brake job). I explained to Bob that the salesman assured me the squeal was due to the car sitting and would cease after using the brakes to remove residual rust and that if I had known this issue wouldn't resolve I either would not have purchased it or would have negotiated a fix into the purchase price. Well, Bob must have trained Gary because he became insulting with his comments and accused me of being unreasonable. He uttered comments under his breath and was very condescending in his attitude. I felt insulted. As a lifelong subaru owner this will be the last car I purchase at premier, quality subaru in Wallingford will get my future business. They're sales department isn't the best but they are honest and have never been insulting to me, always fair. More

I have found consistent excellent service with Premier, but my issue occurred when my autobody guy requested that I pick up the two parts he needed. I came to Premier and an older gentleman looked at my ca but my issue occurred when my autobody guy requested that I pick up the two parts he needed. I came to Premier and an older gentleman looked at my car with me and then placed the order. He actually ordered the wrong parts after looking at my car. I would not expect that to happen. I would expect the parts guy to know the proper way of determining exactly what is needed. More