Every step of the way, the staff was so gracious and responsive. I brought my car in for a recall procedure. The entire process was explained to me. I had a choice of loaner cars to choose from. I enjoyed the loaner car, as it felt like a "sporty new me"! Communication was thorough as my car was being worked on. The icing on the cake was the incredible cleaning that took place. Thank you, Andy, for all of your extra elbow grease. I actually feel as if I need sunglasses now when I look at my sparkling car! Six stars for this review.