Prestige Subaru of Turnersville NJ

STAY AWAY FROM THIS SERVICE DEALER I purchased a 2015 certified pre-owned Subaru Outback Limited from Antonio Guzman. Antonio was extremely professional, but their service dept. is by f I purchased a 2015 certified pre-owned Subaru Outback Limited from Antonio Guzman. Antonio was extremely professional, but their service dept. is by far the worst I have ever dealt with. Two days after I received the car I noticed a crack in the upper shaded portion of the windshield, that should have been checked as per the Subaru certification by the service dept.(Appears they really don't check as they claim) I immediately contacted Antonio and he spoke to his manager he advised I take the car to Safelite and see if it needed a replacement. Safelite claimed the glass could not be repaired. Antonio setup an appointment at Prestige dealer to replace the glass. I left the car overnight and when I drove the car out of the dealership a socket fell from the mirror and scratched my console, also the cable for the compass was not connected and the side pillar was full of adhesive. I contacted Noel Moya, service mgt., but he was far from concerned with the problem. The service dept should have checked the car prior to releasing it to me. This should have been an indication how bad Prestige service is. . On 12/15/16 I brought the car back for a trunk lid that does not open at times, Maria, service advisor claimed it was working fine...On 1/9/17 I brought the car back for the same problem, again Dan, service advisor claimed it worked fine for him. Both my wife and I attempted to explain that it happens maybe 2-4 time a week, but it was an inconvenience and a feature I paid for on the vehicle. About a week later the same problem occurred, but with a banging sound, I was able to record/video the lid noise. I called Prestige and spoke to Don, service advisor and explained in detail the issue. He stated there was nothing Prestige can do without viewing the problem. I requested that Noel Moya the manager call me back. I waited over a week and NO call back. AGAIN, I called Prestige to speak to Noel or Don, Brian stated that Don was sick and Noel was out. I explained the problem I was having and was assured that Noel would call me back. Over a week has passed and NO CALL BACK FROM ANYONE at Prestige. On 2/24/17; I called and spoke to Brian and he said Noel was in a meeting, I requested that I speak to him. After a lengthy hold, Noel answered and I explained the problem again. Noel was not to anxious to address my problem but rather dismissive. I explained that Prestige dealer is 80 miles away and to drive 160 miles R/T and be told that they need to duplicate the problem is a waste of everyone's time. I told him I have a video with the noise that sounded like either the struts or motor so maybe we start there... Noel stated that was not good enough and they needed to see the problem for themselves. The end result is I still have a trunk lid that does not open at times. . Now I'll contact Subaru Of North America...STAY FAR- FAR AWAY FROM THIS DEALER More

Subaru Love! This is the second Subaru we have purchased from Prestige! We are very pleased not only with the beautiful car but with the amazing people who helped This is the second Subaru we have purchased from Prestige! We are very pleased not only with the beautiful car but with the amazing people who helped us. We were greeted with a smile and were able to browse a bit without feeling pressured, however, when we were ready Antonio was right there and went the extra mile to make our experience a very pleasant one! More

Great experience This was great experience, when you leave with a good feeling, that you were not used and not pressured to buy a car especially when you have been to This was great experience, when you leave with a good feeling, that you were not used and not pressured to buy a car especially when you have been to a numerous amount of car dealers and you leave with that bad feeling that you did not make a good choice. More

Thrilled to have my first Subaru Antonio was wonderful. By far, the nicest sales person I have ever worked with. He was very understanding and helpful. Would recommend him to anyone Antonio was wonderful. By far, the nicest sales person I have ever worked with. He was very understanding and helpful. Would recommend him to anyone looking to purchase a car. More

Happy Ending I was a little nervous starting the whole car buying process as this was my first time on my own. Antonio was so helpful throughout the entire process I was a little nervous starting the whole car buying process as this was my first time on my own. Antonio was so helpful throughout the entire process and I am so happy that I went there. I am loving my new Subaru and will be recommending Antonio and everyone else at Prestige. More

Great Saleperson Purchased 2 cars from Mary Bevan, She was great during the sale and afterwards. Always looking out for her customers, If you are in the market for a Purchased 2 cars from Mary Bevan, She was great during the sale and afterwards. Always looking out for her customers, If you are in the market for a Subaru, I recommend contacting Mary at Prestige .The dealership is outstanding also. The service personnel clearly take pride in their work. Great salesperson and great dealership!!! More

Got the deal as I wanted. Anthony was very easy to work with. He showed me 3 different options, which allow me to make the right decision. Got the monthly amount I wanted. Frie Anthony was very easy to work with. He showed me 3 different options, which allow me to make the right decision. Got the monthly amount I wanted. Friendly dealership. Professional. More

Review Anthony was very pleasant to work with. Everyone was very patient with all of my questions and test driving was very easy. Overall I was very please Anthony was very pleasant to work with. Everyone was very patient with all of my questions and test driving was very easy. Overall I was very pleased with my experience. More

Excellent Experience! I have always been satisfied with Prestige. I highly recommend Antonio for anything and everything needed. Antonio was absolutely wonderful through th I have always been satisfied with Prestige. I highly recommend Antonio for anything and everything needed. Antonio was absolutely wonderful through the entire sales process with my 2017 WRX. I specially ordered it because I wanted to make sure no one test drove it, and had a few added items I wanted on it.. Antonio respected my wishes, made sure no one washed it, no one peeled the tape off, no one sat in it, YES I am extremely specific. He understood completely, although I am sure he thought that was odd to have all those requests. He kept constant contact before and after the sale, just to make sure I was happy with my vehicle and it was everything I had expected. Antonio was absolutely above expectations!! I am so glad when I called that he answered, he made the process stress free and easy. He is a keeper!! He was knowledgeable, thorough, professional and personable. I went somewhere else prior to Prestige and they had no idea what I was talking about when I wanted to specially order my WRX, they kept telling me to pick one off the lot. Antonio was so knowledgeable with this process, it really REALLY made it that much easier. When I came for my first oil change they were also excellent at that time too. Antonio even recognized my husband and went to greet him. I thought that was excellent customer service!! More

Experience I was very pleased with my experience at Prestige everyone was nice and helpful, My salesperson was great he put up with a lot it took me a while t I was very pleased with my experience at Prestige everyone was nice and helpful, My salesperson was great he put up with a lot it took me a while to make a decision. More