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Prestige Subaru of Turnersville NJ - Service Center
Turnersville, NJ
26 Reviews
26 Reviews of Prestige Subaru of Turnersville NJ - Service Center
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January 26, 2024
The absolute worst service center I have ever dealt with at a car dealership. My car has been sitting in their lot for 3 weeks. They claim they're waiting on a simple part. We asked for a loaner since they at a car dealership. My car has been sitting in their lot for 3 weeks. They claim they're waiting on a simple part. We asked for a loaner since they can't get their act together and was denied. The service manager Bill is very arrogant and has no idea what the word service means. He's trying to charge us $1000.00 for a new ecm that they burnt out. We've spent almost $1000.00 renting cars to get to work while they do absolutely nothing. Never, never, never will I ever deal with them again. The worst. More
by markdwanzer
Employees Worked With
Bill, Abrams
Helpful December 18, 2023
I put a complaint in to Mr. Zanger. I was waiting 6 months for a radio,so I complained to Mr. Zanger. Within two hours, I got an email from Antonio Guzman (manager) that he woul Zanger. I was waiting 6 months for a radio,so I complained to Mr. Zanger. Within two hours, I got an email from Antonio Guzman (manager) that he would see that it was handled. He then got Bill Abrams involved (service manager) who got the radio and within two weeks from the email it was installed. It works great! Special shout out to Mike in parts for contacting me to let me know the radio came in. Also shout out to Val my service writer for his kindness. More
by seirich51
July 17, 2023
I had a service appointment to change oil and diagnostics on my air conditioner. Jacqueline Dewar was my advisor and greeted me in the drive through area. She was both friendly and professional. My car was r on my air conditioner. Jacqueline Dewar was my advisor and greeted me in the drive through area. She was both friendly and professional. My car was repaired on time and for the agreed upon cost. After leaving I still had a concern and after speaking to Ms Dewar, I was promptly advised to come back. The technician drove with me and was quickly able to diagnose the problem which was expedited through the shop at very little expense to me. The repair was completed and I was on my way within an hour. The care and concern of Ms Dewar and the technician as well as the entire service staff was exceptional. We have decided to purchase another car from this dealership because of the continued outstanding service! More
by roverirish
Employees Worked With
Jacqueline Dewar
September 08, 2022
Jacqueline in the maintenance department is wonderful. She is very friendly and knowledgeable. I am very pleased with my service and the customer service for my Subaru here. She is very friendly and knowledgeable. I am very pleased with my service and the customer service for my Subaru here. More
by Acmakeup2
Employees Worked With
Jacqueline
August 07, 2021
Noel Moya always goes above and beyond since I've had to bring my vehicle in for service on a few occasions. He's truly made this a seamless experience. Thank you, Noel. bring my vehicle in for service on a few occasions. He's truly made this a seamless experience. Thank you, Noel. More
by Alexis D
May 09, 2021
Bought a 2021 3-4 weeks ago. Had a flat which mechanic could not find a puncture of any kind. A pin hole which could have been a manufacturer defect. * Did not buy roadside package. I thought the tire wou could not find a puncture of any kind. A pin hole which could have been a manufacturer defect. * Did not buy roadside package. I thought the tire would be covered for at least a year. Finale cost. $235.00 Nothing they could do for me. No need to give me incentive coupons to send other people there. I ripped them up and will put this on Facebook and everywhere else I can. Also bought the car with guarantee of rental. I was told they have not had any rentals for 3 weeks. "Be CAREFUL OF THIS PLACE. More
by reeve-james1956
July 15, 2020
Antonio is awesome to work with! I had a question about something so I sent an email to Antonio, and he got right back to me and help answer my question! I believe he is the best as I had a question about something so I sent an email to Antonio, and he got right back to me and help answer my question! I believe he is the best as he is always there and wiliing to help in any way he can.I know he is a very busy guy but like I said he took the time to reach out and help. More
by kfry
Employees Worked With
April 08, 2020
"Gold" coverage plan doesn't cover anything I purchased a used vehicle on 2/21/20 and it is now only 1 1/2 months later. The batter and a battery cable are bad and there is supposedly a crack in I purchased a used vehicle on 2/21/20 and it is now only 1 1/2 months later. The batter and a battery cable are bad and there is supposedly a crack in the A/C (which obviously has not been used yet). They are telling my daughter that NONE of it is covered under the "GOLD PLAN" and it will cost over $600 to fix. If they really did an inspection of the vehicle, why was none of this found BEFORE I purchased the vehicle? The young man who sold us the vehicle was wonderful, but this situation is just ludicrous. More
by ktdid888
April 05, 2020
I would rather not give any stars because I’ve been dealing with the service department at Prestige for over 2 years now, and it has gone downhill dramatically. I brought my car in for an oil change an dealing with the service department at Prestige for over 2 years now, and it has gone downhill dramatically. I brought my car in for an oil change and was told they needed to replace a rear differential axle part and it needed to be ordered. I bring it back and they replace the front and give me the car back with a broken lug stud, I drove it to work not knowing and it felt and sounded like the front wheel was about to come off, I was so scared driving it. I call to let them know and was told I should have the car towed there and the service department acted as if I was inconveniencing them and over reacting. The service department manager did apologize and offer to give me a refund for my deductible days later but then I never heard back from him so don’t think he was actually trying to refund me anything. As far as I’m concerned, they don’t care if they mess your car up as long as they get money out of you. Wonder if their techs even know what they’re doing. The car should’ve been test driven, and they should’ve offered to get the car when I called to let them know the issue especially since they have recently offered pickup and delivery service. I will never go to this service department ever again or purchase a vehicle from Prestige, I’ve had nothing but issues with this so called pre certified vehicle they sold me in 2017. Time to go elsewhere, they lost a very good customer! More
by Jk21470
Employees Worked With
January 02, 2020
I came in about early March to address my check engine light and deal with headlight/ fog light outages. I came in and told them that a friend ran the code and it came back as something having to do w light and deal with headlight/ fog light outages. I came in and told them that a friend ran the code and it came back as something having to do with an air hose. Following 2 trips there, they couldn’t find issue with my headlights or fog lights (which still periodically go off and on) they replaced a vacuum hose AND told me that I needed an $1800 break sensor in order for the check engine light to go off. They ASSURED me that the light was on and would STAY on as long as it wasn’t address by purchasing this part. I opted not to based on my gut. The second time I picked it up from them following the assurance that the light would be on, the check engine light was NOT on when I left the dealership and has NEVER come back on. And low and behold they replaced an air hose which is what I told them it was when I walked in (and my lights still aren’t fixed). I’m my eyes they’re thiefs and a liars. I let it go, because I’m now out of state and never have to deal with them again. However, I keep getting courtesy calls which give me real anxiety when is see them. I decided after the last call, I’m going to make sure that I leave review to warn others of your practices of selling needless and expensive parts and inability to address minor issues like fog lights. Oh! and failure to communicate that my breaks weren’t properly installed, which I had to follow up on based on the “mechanics notes” that I SAW, not them making me aware. When I called To find out about what that meant they never returned my call and I had to follow up with an email on that. This place may be good for sales (Subaru’s basically sell themselves) but DON’T trust the service department More
by Becky
Employees Worked With
Scott Petrus
