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Prestige Subaru of Turnersville NJ - Service Center

3.6

13 Lifetime Service Reviews

4271 Black Horse Pike, Turnersville, New Jersey 08012

13 Reviews of Prestige Subaru of Turnersville NJ - Service Center

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September 06, 2018

"Sales and Service were both amazing!"

- Diane Malloy

We took our vehicle in for service, despite the fact that we purchased it elsewhere, and received excellent service in a timely manner. When we went to pick up our Impreza we happened to run into Salesman Brian Rea. I asked Brian to run the numbers on a trade of our Impreza for a Forester, despite the fact that we had no intention of buying a vehicle that evening. You see, we had our brand new 10-week old Golden Retriever puppy (Diesel) with us, so we certainly couldn't be spending all evening at the dealership. Brian ran the numbers after we found a Forester that we liked, and based on the deal he was able to offer, we decided we were going home with a Forester. Eric Waze(?) in Finance, as well as many of the other Sales Staff took on the task of caring for Diesel...seeing that he got food and water, while we completed all the paperwork. Brian did a great job and was very helpful in answering all of our questions both before and after the sale. I am hoping to purchase another vehicle next year and will definitely go back to Brian.

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Recommend Dealer
Yes
Employees Worked With
Brian Rea
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Erik Wark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2018 -

Prestige Subaru of Turnersville NJ responded

Prestige Subaru would like to Thank You for your Kind Words about Brian Rea and Erik Wark, as you know Subaru is a Dog Friendly Manufacture. We are glad that our Sales Team helped with your Dog "Diesel" and we here at Prestige have always been a Dog Friendly Company.

August 14, 2018

"Cracked windshield"

- Egal

This dealership does not stand behind their product. 1 year old car when the windshield cracked while parked in a parking lot. Service manager who is trained to "look at glass" insisted it was a rock hit despite no chip or evidence of this. Told me to "take it to any glass shop" or call my insurance, anything so long as Prestige does not have to stand behind their product Will not go back.

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Recommend Dealer
No
Employees Worked With
Service manager David?
Aug 27, 2018 -

Prestige Subaru of Turnersville NJ responded

We are Sorry that our Service Manager's answer addressing your issue wasn't to your satisfaction, he did make me aware that your windshield had been hit by a rock and wasn't covered under the Subaru Warranty. He informed you to submit your claim to your Insurance Company who would cover the repair less your deductible, again we are Sorry that we couldn't get your Windshield covered for you.

February 26, 2018

"Family environment"

- Jose G Marte

Daniel Carey is one of most friendly, conscious, patients sale person in that dealer Before get in to this dealer I was at the Rk subaru and could feel the difference like from the ground to heaven. If I have to business subaru prestige will be one.

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Recommend Dealer
Yes
Employees Worked With
Daniel Carey, Brian Smith
July 03, 2017

"Lack of communication "

- Subiegirl

Dropped my Impreza off for a warranty problem, after Prestige kept my car majority of the day they call saying they didn't do the repairs because my Windshield wasn't in stock. Next the receptionist had an attitude. Another situation with Prestige is that I always take my Subaru there for my oil change. My cabin filter & air filter haven't been replaced since I bought the car, service couldn't even at least shake the sand and leafs off my filter. Mind you the air filter was black and needed to be replaced but it was never brought to my attention. I put $12,000 down on my Subaru I feel I should be treated better then this. I will be taking all my service & any other Subaru needs to Subaru of Cherry Hill.

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Recommend Dealer
No
Employees Worked With
Service
February 24, 2017

"STAY AWAY FROM THIS SERVICE DEALER"

- Jim Trezza

I purchased a 2015 certified pre-owned Subaru Outback Limited from Antonio Guzman. Antonio was extremely professional, but their service dept. is by far the worst I have ever dealt with. Two days after I received the car I noticed a crack in the upper shaded portion of the windshield, that should have been checked as per the Subaru certification by the service dept.(Appears they really don't check as they claim) I immediately contacted Antonio and he spoke to his manager he advised I take the car to Safelite and see if it needed a replacement. Safelite claimed the glass could not be repaired. Antonio setup an appointment at Prestige dealer to replace the glass. I left the car overnight and when I drove the car out of the dealership a socket fell from the mirror and scratched my console, also the cable for the compass was not connected and the side pillar was full of adhesive. I contacted Noel Moya, service mgt., but he was far from concerned with the problem. The service dept should have checked the car prior to releasing it to me. This should have been an indication how bad Prestige service is. . On 12/15/16 I brought the car back for a trunk lid that does not open at times, Maria, service advisor claimed it was working fine...On 1/9/17 I brought the car back for the same problem, again Dan, service advisor claimed it worked fine for him. Both my wife and I attempted to explain that it happens maybe 2-4 time a week, but it was an inconvenience and a feature I paid for on the vehicle. About a week later the same problem occurred, but with a banging sound, I was able to record/video the lid noise. I called Prestige and spoke to Don, service advisor and explained in detail the issue. He stated there was nothing Prestige can do without viewing the problem. I requested that Noel Moya the manager call me back. I waited over a week and NO call back. AGAIN, I called Prestige to speak to Noel or Don, Brian stated that Don was sick and Noel was out. I explained the problem I was having and was assured that Noel would call me back. Over a week has passed and NO CALL BACK FROM ANYONE at Prestige. On 2/24/17; I called and spoke to Brian and he said Noel was in a meeting, I requested that I speak to him. After a lengthy hold, Noel answered and I explained the problem again. Noel was not to anxious to address my problem but rather dismissive. I explained that Prestige dealer is 80 miles away and to drive 160 miles R/T and be told that they need to duplicate the problem is a waste of everyone's time. I told him I have a video with the noise that sounded like either the struts or motor so maybe we start there... Noel stated that was not good enough and they needed to see the problem for themselves. The end result is I still have a trunk lid that does not open at times. . Now I'll contact Subaru Of North America...STAY FAR- FAR AWAY FROM THIS DEALER

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Recommend Dealer
No
Employees Worked With
Maria, Dan, Don, Noel
February 17, 2017

"Great Saleperson"

- happy new car guy

Purchased 2 cars from Mary Bevan, She was great during the sale and afterwards. Always looking out for her customers, If you are in the market for a Subaru, I recommend contacting Mary at Prestige .The dealership is outstanding also. The service personnel clearly take pride in their work. Great salesperson and great dealership!!!

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Recommend Dealer
Yes
Employees Worked With
Mary Bevan
February 02, 2017

"New car leasing"

- Ed S

Antonio Guzman was my salesman. I walked into the showroom and asked him for help. He was extremely friendly and helpful. Any questions I had he answered or quickly found the person that would answer it. Buying/Leasing a car can be a dreadful experience but at Prestige there is absolutely no sales pressure or tactics. I do have to admit that the process is very time consuming so make sure to allocate the time needed. Thank you for all your help Antonio. Prestige should be proud to have a dealer of your caliber Ed S

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Recommend Dealer
Yes
Employees Worked With
January 16, 2017

"What a difference a keychain made!"

- Thoops515

During a recent snowstorm I was on a state highway and due to the darkness, I did not see a major pothole. After hitting it and thinking this was not good, the dashboard signal alerted me that I had an airpressure loss. At this point I could feel the car pulling to one side - the tire was damaged beyond repair. I was able to get off to the shoulder and my first thought was the keychain Antonio Guzman had given me when I leased my Subaru. Sure enough, there was the "800" roadside assistance number at my finger tips. I placed a call and I received such great customer service even on a snowy night when calls must have been numerous. I can't thank Antonio enough for having given me that key chain... it made all the difference in a situation when timing was crucial. Even a year into my lease, Antonio's customer service efforts are still coming my way... thank you Antonio!

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Recommend Dealer
Yes
Employees Worked With
Antonio Guzman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 13, 2016

"Anthony Lane sale rep"

- Ivansubbie17

I had a great experience with the sales team and they made me feel like family I would recommend them to anyone trying to buy a subaru or vw

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Recommend Dealer
Yes
Employees Worked With
Anthony Lane, Brian Smith
September 29, 2016

"good stuff"

- Douglas Martin

run a tight ship!! always on time..and get the job done right! i have found a car dealer i can trust with my cars!

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Recommend Dealer
Yes
Employees Worked With
Antonio Guzman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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