Prestige Volkswagen of Stamford

It was great and easy experience! All the team were trying to accommodate your needs. Enjoying driving my new car! Thank you! P.s everyone follows the safety protocols. trying to accommodate your needs. Enjoying driving my new car! Thank you! P.s everyone follows the safety protocols. More

Terrific fast & friendly negotiations into a new leased Jetta, made painless and affordable. Love this car to death! Thanks Todd at Prestige VW! sincerly, Chris Fox Jetta, made painless and affordable. Love this car to death! Thanks Todd at Prestige VW! sincerly, Chris Fox More

Found William very easy to deal with. Got the car I wanted at the price I wanted and was in and out in two hours without parting with a single dollar and with free service for the next 3 years. I left wanted at the price I wanted and was in and out in two hours without parting with a single dollar and with free service for the next 3 years. I left feeling the William Aquino had done me a very good deal in a very professional way. More

Great service, expedited delivery process, excellent communication from sales rep, Taft Bell. We are pleased with our vehicle, but Taft made the difference for us. communication from sales rep, Taft Bell. We are pleased with our vehicle, but Taft made the difference for us. More

I had an amazing experience at Prestige. Joe was very helpful and made the process easy and smooth. The fastest and best experience I’ve ever had at a car dealership. helpful and made the process easy and smooth. The fastest and best experience I’ve ever had at a car dealership. More

We had a great experience working with Joe. He was helpful, knowledgeable and not pushy. He helped us find a car that was a great match for what we needed. The financial office provided us with some helpful, knowledgeable and not pushy. He helped us find a car that was a great match for what we needed. The financial office provided us with some misleading information, but Joe was able to help clarify. More

The process was far from seamless. I was initially impressed with Oscar who was knowledgeable about the vehicle, but once we decided on making the purchase it was downhill from there. We were told tha impressed with Oscar who was knowledgeable about the vehicle, but once we decided on making the purchase it was downhill from there. We were told that the cost of the vehicle was significantly less than the listed price due to the end of year promotion, yet the final cost went from $19k to $29K after a $5K downpayment and no trade-in payoff, and that was NOT the agreement! Even with the added service package (which is nowhere on the final documents), the finance charge, etc the math does NOT add up! Multiple calls to dealership, all calls go to voicemail boxes which are often full. After deciding on taking the vehicle, we were notified there was a title issue which could have posed a problem with actually selling the car. After approximately 1 hour on hold with Geico who requires that the vehicle get inspected within 14 days, Aamir agreed to have the vehicle inspected since there was no estimate on how long the title issue would take to be resolved. No inspection was done, it was impossible for us to find a Geico inspection service center over the holiday which led to the insurance cancellation. As an act of good faith on waiting for the title clearance, a loaner vehicle was provided. When we went to pick up the purchased vehicle, I was being bullied into believing that the key for the vehicle we weren't even certain could be sold was given to us when we left! WHYYYY would a dealer provide a key to a customer if there was a question on the "sellability" of the vehicle?!! Yet, when I rebutted, I was being made to feel like I have early Alzheimers! I literally drove to NY to check my pocketbook just to be sure I wasn't losing my mind!. After much insistence on my part, they found the key and FedExed it with barely an apology. Well, as it currently stands, I am still awaiting a call back from either the sales manager or the finance manager to make this math make sense. I sincerely hope I have not stumbled upon some deceptive sales tactics. I decided to do a bit of post-traumatic research on VW customer service complaints and others filed with the Better Business Bureau and I am kicking myself a bit for only doing it now. In any case, I'm graciously granting them the benefit of the doubt that it is I who is missing something here, much like the key... We shall see if and when they decide to return my call. I will happily amend my review accordingly. Sincerely, Frustrated in New York! More

Amazing service - never pushy, actually looked out to build best deal based on my interests and needs. Zero pressure, stress free. Will shop here again. build best deal based on my interests and needs. Zero pressure, stress free. Will shop here again. More

Joe was great to work with. Wish some of the other guys were better at keeping their mask on while we were there. Overall service was great were better at keeping their mask on while we were there. Overall service was great More

Our first Volkswagen and from Todd in sales to finance with Aamir and Mike, it was just the best! Definitely will recommend to friends in the future. with Aamir and Mike, it was just the best! Definitely will recommend to friends in the future. More