Prestige Volkswagen of Stamford | Page 63

Experience wasn’t great. Had to pay another $800 for a boots(?) job after spending $746 for a 150,000 mile service check. Al thought the amount was on my previous bill, I di Had to pay another $800 for a boots(?) job after spending $746 for a 150,000 mile service check. Al thought the amount was on my previous bill, I didn’t see it & the service manager didn’t explain the job wasn’t necessary. Also when I asked the manager for my 10% loyalty discount, he was very rude & reluctantly gave me the discount. Labor costs are too high &VW no longer offers free car wash. Was disappointed in the service at my last visit More

Great service department-I have a dealership close to me, but I travel 45 minutes. Everyone is very nice. but I travel 45 minutes. Everyone is very nice. More

When money comes in, they are very friendly but as soon as the payment is made, they don’t care of customers. I’m a loyal client at VW and came to ask for another business. The sales associates promised me as the payment is made, they don’t care of customers. I’m a loyal client at VW and came to ask for another business. The sales associates promised me to email the price quote but he never sent to me. I called to the store and asked the receptionist and left a message with my email address but I’ve never received any email from him. Very disappointed. I’m a good customer and I wanted to do business with him but maybe I should ask the other sales associate who is trustworthy and reliable from next time. More

Magnifique, I had a very good experience with this young man William he was very pleasant and knowledgeable definitely a plus. His manager Mark helpful as well. man William he was very pleasant and knowledgeable definitely a plus. His manager Mark helpful as well. More

It was difficult to schedule an appointment. In person service was so much better. Was offered complimentary service. But when it came time to pick up the car, I didn't receive a call despite me In person service was so much better. Was offered complimentary service. But when it came time to pick up the car, I didn't receive a call despite me calling 6 times prior to expected pick up time. The complimentary pick up was not available at that time. And the service desk did not pick up until i called the main desk multiple times More

Steve was the best salesman. Polite and patient. Went beyond the other dealers I saw Polite and patient. Went beyond the other dealers I saw More

Jamie Rishi Marisa, Jose were exceptional Rishi made whatever was wrong right..will come back whatever was wrong right..will come back More

Great service! Was able to get my car from its last servicing in less than two hours Was able to get my car from its last servicing in less than two hours More

They were fast and efficient and took time to explain everything to me. I was impressed with how thorough they were. everything to me. I was impressed with how thorough they were. More

The woman at the front desk was less then friendly. She also mumbled on the phone and when I got my car. Also what happens to washing and vacuuming after service? It was a nice touch that clearly doesn She also mumbled on the phone and when I got my car. Also what happens to washing and vacuuming after service? It was a nice touch that clearly doesn’t happen any longer More