Prestige Volkswagen of Stamford

An overall pleasant experience once I was Inside. The outdoor checkin was a bit clumsy and confusing. No one directed me as to what to do once I pulled into the narrow driveway though someone had j The outdoor checkin was a bit clumsy and confusing. No one directed me as to what to do once I pulled into the narrow driveway though someone had just pulled in before me and their car was driven beyond the fence by an employee. So, I just went into the office with my car key in hand. The office staff seemed lively, friendly, busy and engaged. Checkin was courteous, easy and pleasant. Happy to learn if a Dunkin’ Donuts across the street. Brought back a cup and sat in a neat, clean waiting area. That was nice. Before I knew it, my car was ready! Way faster than anticipated. Checkout went smoothly. The gentleman explained his my car was serviced and what remained to be dine at a later scheduled visit. Like I said…an overall, pleasant experience. Work on the outdoor reception for your 5th star. 😊 More

Prompt attention, excellent employees, great response time to my inquiries. They attend to your needs as quickly as possible time to my inquiries. They attend to your needs as quickly as possible More

Jamel was excellent at the desk. What I did not appreciate was that I had to pay out of pocket for my lease’s servicing. Apparently i missed a date, which removes any incentive for m What I did not appreciate was that I had to pay out of pocket for my lease’s servicing. Apparently i missed a date, which removes any incentive for me to actually do the work ahead of a turn in. More

Excellent professional service! ! Courteous and friendly sales service, would definitely recommend this dealership for its outstanding commitment to excellence!! ! Courteous and friendly sales service, would definitely recommend this dealership for its outstanding commitment to excellence!! More

My leasing experience here was great. Matt was so knowledgeable and helpful and really made sure I learned all of the features of my car, and Aamir walked me through all of the financing Matt was so knowledgeable and helpful and really made sure I learned all of the features of my car, and Aamir walked me through all of the financing very thoroughly. The whole process was quick and efficient while still answering all my questions, and I felt like I was in good hands throughout. More

Will was great and helpful. There weren't many cars in the lot, which I understand is common right now. One car I was interested was a service car with 3k miles and it was damag There weren't many cars in the lot, which I understand is common right now. One car I was interested was a service car with 3k miles and it was damaged. They said they would paint over the damage and not give any discount. I didn't love that and so they did not make a sale with me. More

Very helpful when I called for appointment and also people in the dealer service very nice people. Thank you people in the dealer service very nice people. Thank you More

Everyone I came in contact with was always pleasant, polite, knowledgeable and efficient. What mire could a customer want! polite, knowledgeable and efficient. What mire could a customer want! More

Customer service lacked understanding to translate issues with car and what was to be done to technicians, conducted unauthorized work and failed to relay what diagnostic results were. Deadlines were frequen with car and what was to be done to technicians, conducted unauthorized work and failed to relay what diagnostic results were. Deadlines were frequently blown (it took a full week for a diagnostic to be performed and we only knew after we called). I don’t trust that this dealer has the knowledge to fix the problem in an effective or reasonably priced manner after I had to reiterate facts and portions of the conversation on a frequent basis. This seems like a total money grab and that the problem will not be fixed (especially as one of the issues- my key being deprogrammed) started 3 days after the last time I came to get it fixed at this same place. I already came once for it. I was told $300+ to fix. Now I’m being told it’s over $800. Why the difference? What is the actual problem? I refuse to keep paying More

The staff at Prestige was very attentive to me and my cars needs. The service department was very knowledgeable and walked me through everything that they were going to do. cars needs. The service department was very knowledgeable and walked me through everything that they were going to do. More