Pride Kia of Lynn

Regardless an Oil Change to a Major Service Repair, they always do an awesome job, Chris is my main contact for any concerns I may have, even if he is busy, he takes the time to focus on whatever I have to always do an awesome job, Chris is my main contact for any concerns I may have, even if he is busy, he takes the time to focus on whatever I have to say, that is always deeply appreciated, I wish there were more people like him in this world we live in today, everyone always in a rush and takes no time to listen, he is truly an asset to the company. More

I went in for service on my 2019 Sportage lease and ended up leaving in a 2021 Sorrento X. This was the easiest car lease or purchase I have ever experienced. The whole deal was done within an hour and there up leaving in a 2021 Sorrento X. This was the easiest car lease or purchase I have ever experienced. The whole deal was done within an hour and there was no back and forth. They came right out with the lowest number they could which fit right into my budget. the car was cleaned and detailed in an hour and I was on my way. If you’re interested in buying a Kia, visit Pride Kia in Lynn! The whole staff is great but special kudos to my salesmen Joe Raimondi. He was very straightforward and honest and that’s all you can ask for! This is actually my 2nd car through Pride and may not be my last! If you want the best customer service, visit Pride Kia! More

Just leased a stinger GT 2 from pride kia . The whole experience was simply outstanding. We have leased cars before many a times and some not great experiences, always fearful of the proverbial 'car de experience was simply outstanding. We have leased cars before many a times and some not great experiences, always fearful of the proverbial 'car dealer ' . But Phil was an absolute executive of a sales executive , a gentleman . He understood our price point and worked magic with the numbers allowing us to get into our dream car . Steve the contract accountant was equally professional and polite . No hidden fees , no tricks of the trade . This kind of gentle & professional service is what you expect when you lease a premium car . Well done Pride Kia of Lynn ! More

Brought my car two weeks ago because I heard noise every time I stepped on the brake. They called me and said i needed new front brakes, I said fix it and I left car there for almost a week. I come to pick time I stepped on the brake. They called me and said i needed new front brakes, I said fix it and I left car there for almost a week. I come to pick up the car, sit in it and I didnt even leave the parking lot nosie was still there. They didnt even check it to see if problem was fixed. I leave my car again and come pick it up few days later. I get home and they never screwed in the bottom protector so that broke down and its dragging all over the road. I called them again to schedule appointment for that, my brakes are still making noise and my trunk wont open now. He says thats probably not covered by warranty, I said I bought extended warranty he goes then I would have to call it in to see if its covered. Seriously!!! They used to be so good with service thats why I kept coming back to them for over 10 years but I am so done, this is horrible service More

I brought my 2015 Kia Sorento into the shop on July 27th. They initially told me that it was going to be about two weeks until they could take a look at it. I told them that was fine. I waited until the e They initially told me that it was going to be about two weeks until they could take a look at it. I told them that was fine. I waited until the end of the second week, and did not receive a phone call to update me. I called numerous times to get an update, but no one would pick up. I left messages, but no one would call me back. I decided to use my wife's car to drive there to get an update in person. They told me that they we able to do a diagnostics scan on it and it indicated that there was a potential camshaft issue which would require an expensive tear down. I gave them permission to do so and waited another week for an update. No calls, no updates. I attempted to call again, but could not get in touch with anyone. I resorted to calling the only person who would actually pick up the phone, Juan, from the parts department (he displayed good customer service skills). He then transferred me and I finally got in touch with someone who told me that the master technician had a "family emergency" and they would not be able to look at it until August 30th or 31st. I called to get an update on September 1st since no one called me with an update (shocker). I was told that they have not even torn the vehicle down as they said they were going to do over 3 weeks ago and that there were 3 other vehicles in the shop along with my vehicle. In fact, the representative over the phone told me that the master technician did not have a family emergency as I was initially told, but just got back from vacation. Perhaps this is confusion or semantics, but it is now September 2nd and the communication is still terrible. No one is picking up the phone, and no one is calling me back with any updates. The problem that I have with this situation is not so much about the timing of things. I get that we are in a situation where it is hard to hire good help and that there are supply chain issues. However, good communication is all they need to satisfy me, and they are failing miserably at this right now. If I were in your shoes, skip getting service at this dealership until they get their things in order, or plan to not see your vehicle for months if you need anything other than a simple oil or tire change. As a side note: I attempted to call other Kia dealerships and one told me that they are booked up until Sept 27th and another refused to service my vehicle because "my vehicle is currently in another dealerships shop". Terrible logic, but if this is a Kia policy, it essentially means that I will never purchase a Kia again since they obviously don't care about customer retention. More

The guy at the service desk is great at his job. Friendly, outgoing, informative. Asset to Kia Service! Always a smile for the customer! The services performed on my Kia were timely and appreciated. Friendly, outgoing, informative. Asset to Kia Service! Always a smile for the customer! The services performed on my Kia were timely and appreciated. More

they did a very good job car was cleaned and vaccumed, nice waiting area and free coffee.Free wi fi and a good experience! Thank You nice waiting area and free coffee.Free wi fi and a good experience! Thank You More

We were getting our car serviced and looking at new cars. Harry was great, very patient and helpful. We knew which 2 cars we wanted to look at between a Kia and a Hyundai next door. The price on the Hyund Harry was great, very patient and helpful. We knew which 2 cars we wanted to look at between a Kia and a Hyundai next door. The price on the Hyundai was more what were we're looking for but we loved the look of the Kia. You guys made it work for us and we got there car that we wanted. It needed a computer update and an automatic starter put in so we wouldn't be able to pick it up until the following day. With school being crazy right now and our kids being remote they had to come with us. Harry really went above and beyond by delivering the car to us so we wouldn't have to come back up with the kids. He stayed in touch ands gave updates about what was going on right up until he got to our house. This is our second time buying a new car from your Kia dealership and I have already recommended to a friend whose looking for a new car to come check out what you have in stock. More

Sales consultant Phil McCabe was well organized and prepared to arrange for a prompt test drive, conduct minimal stress purchasing experience, prepare for pickup of vehicle the next day and spend time prepared to arrange for a prompt test drive, conduct minimal stress purchasing experience, prepare for pickup of vehicle the next day and spend time going over features of car before we drove away. More

John was friendly and personable. He remembered us from previous visits. He was flexible and listened to our needs and concerns getting us the price we wanted previous visits. He was flexible and listened to our needs and concerns getting us the price we wanted More