Princeton Audi Volkswagen - Service Center

Service dept Started bringing both our Audis here past few routine services. Staff is friendly, professional and top notch. We avoided them past two years because Started bringing both our Audis here past few routine services. Staff is friendly, professional and top notch. We avoided them past two years because of some bad reports from friends but they must've restructured dramatically because everything is great. I recommend you to try their service. More

fast, convenient and professional Every time I walk in the Audi service center, I am welcomed warmly. The consultants would answer my questions professionally, check my car quickly or Every time I walk in the Audi service center, I am welcomed warmly. The consultants would answer my questions professionally, check my car quickly or I can just leave my car with them and come back later after the car got service. It is hassle free and I highly recommend this service center! More

Consistent, caring experience! My wife and I have purchased two cars from Princeton VW. The price was the best after doing some extensive research. The care and attention to detai My wife and I have purchased two cars from Princeton VW. The price was the best after doing some extensive research. The care and attention to detail made those purchases an enjoyable experience. We must also highly recommend using their maintenance department for any repairs. You may save 5% in prices elsewhere, but when you must consider the extras Princeton VW contributes along the way. In the end, the price winds up less than other places. More

Stand Up General Manager I had an issue and addressed it to the GM, and he got back to me right away. He was very accommodating and made me feel like my concerns were importa I had an issue and addressed it to the GM, and he got back to me right away. He was very accommodating and made me feel like my concerns were important and would be resolved. Prior to contacting Dave I rated my experience with VW Princeton 1 star. However after contacting Dave I am changing my rating back to 5 stars. Dave turned a situation that started out negative into an opportunity to show why most of the ratings for Princeton VW are 5 stars. More

So mislead and almost cheated. Went in for a check up and was told I need $1700 valve gasket replacement on my Audi. I did not believe it, so I went to the Audi specialist in Hope Went in for a check up and was told I need $1700 valve gasket replacement on my Audi. I did not believe it, so I went to the Audi specialist in Hopewell. Found out that there was no leak, only an oil spill by the sloppy work at Princeton Audi. I feel cheated and clearly will never visit there again. More

What a pleasure to work with this service department!! I own a Jetta and a Passat. I've started using their service department over 5 years ago. Luckily, the VW is a great car with absolute minimal servi I own a Jetta and a Passat. I've started using their service department over 5 years ago. Luckily, the VW is a great car with absolute minimal service required. But, whenever I need their service they always (pleasantly) surprise me. I walk into a clean and orderly area. The people at the service desk whether it is Dino or Marco or their manager David they are always welcoming me and make me feel at ease. They are communicating with me clearly and tell me what to expect. They have a very modern waiting room with refreshments and large TV. Once the work is done they explain in plain language what they found and what they did with either of my cars. Before the car is returned to me it is washed and vacuumed. What else can one expect from a dealer's service department? I tip my hat to such a service department. More

Very Bad 1st Impression I brought my new Allroad in for the first service (5k miles) this morning. I made an appointment a few weeks ago, and dropped it off at ~9am. I told I brought my new Allroad in for the first service (5k miles) this morning. I made an appointment a few weeks ago, and dropped it off at ~9am. I told them the # to reach me at -- they even highlighted the phone #. Hours later, with no word from them, not even the basic courtesy and decency of any status or information... I called and reached a receptionist, the service dept was closed, all had left, no one around. No paperwork, no keys, no car in sight. My only recourse I was told was to call back Sat morning. This is my 1st "Audi experience" with this Service Dept, this is my 1st impression. More

Not a premimum experience...find a different service center I have utilized Princeton Audi for a couple of years for service (I did not purchase the car there). In the past, while I never found the service to b I have utilized Princeton Audi for a couple of years for service (I did not purchase the car there). In the past, while I never found the service to be what I expect from a premimum priced car experience, it was not bad either. It was satisfactory with no complaint. My last experience, however, will prevent me from doing future business with them as well as ensuring that when I purchase my next Audi this summer, it will not be from this dealership. My issue is this, I brought the car in for an oil change, basic check up and an issue with the door locking. Now, I am aware that they are ALWAYS going to find something else that requires fixing and I expect that, and this experience was no different. Given that I plan to trade in this summer and get a new car I wanted to do any repair work that seemed serious. I declined the 4 new tires they recommended as I knew the tires were still ok (even though I was told they were below minimum safety, which I checked when I picked up the car and they were not -- having worked in a tire bay in college, its the ONE thing I know about cars). Now, after I was told of the additional issues I heard an estimate of $2300, when I got my car -- several days later with minimal communication -- the bill was $3100. This surprised me, I scanned the sheet and I didn't see any work done that I hadn't agreed to so I just asked why it was $800 more and why hadn't I gotten a call notifying me of this. To the credit of the one girl there, she said that she didn't know but said keep the loaner and come back tomorrow to speak with a manager about it. Now, I believe in the fair exchange of money for work and was willing to pay for the repair, I was just upset that there was no communication as to the increase. But, I said ok, I will come back in the morning. In the morning, I was not greeted by a manager but the original service rep who said she would walk me through each item. I once again stated, I don't question the work done being what I agreed to I question the price difference. At which point I was told I must have heard wrong, and was told $3300 not $2300, so really they came in under the quote. Now, I can not swear I heard $2300 and she is wrong...but at that amount of money, I tend to pay close attention and twenty-three and thirty-three sound different to me. That said, it is what it is, and I would have appreciated the manager actually be there to make sure I was a "happy customer" as was promised the night before, I would have appreciated a bit more understanding than "you must have heard me wrong, but I'm sorry I wasn't more clear". Again, its not the amount, its the customer service experience to which I am upset about. They were always going out of their way in the past to make sure I was aware that a survey would be going out and how important it is, not surprsingly, they didn't remind me of it today. However, I can not wait for it to come in. While I'm sure the loss of my business means nothing to their bottom line, I do hope those who feel they deserve a premimum experience with an Audi and are seeking the right dealership to utillize think twice about using the Princeton one. They seem more interested in selling you things you may or may not need vs treating you as a customer. The advice on the tires was just false as I checked them myself when I got the car back. Which makes me question the other work as I had no performance issues with the car prior to bringing it in for an oil change. At a minimum, I would ask them to keep the parts they take off the car so you can inspect them. Considering the customer service I receive from other companies where I have not spent as much on their product, I would think Audi might want to re-think their approach. There are a lot of options out there. *Note: The site MADE me pick an employee...my concern is more related to the dealership and their approach to customer service than calling her out specifcically More

I have call Princeton Audi service three times in the last week. Each time I have had to leave a message with a person as Service was unavailable to speak when I called. I am still waiting for a call bac last week. Each time I have had to leave a message with a person as Service was unavailable to speak when I called. I am still waiting for a call back. My 2013 Q5 has a brake problem (great - less than a year old!) and would have liked service to be quicker. More