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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

October 17, 2024

Taylor Stump is an awesome service advisor. Very knowledgeable, professional and kind. I would recommend her with great enthusiasm. More

by RSHERMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Oct 18, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for Taylor and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

The service was exceptional and the staff was friendly and accommodating. They did a great job fixing my CRV. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Kevin Mohr, Steve Waskey, Rachel Zastrow, Mark Ross, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you, Patricia, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Very good experience, fast service, pleasant people to deal with. Would highly recommend to others! More

by jsgillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump, Jennifer Tucker
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

I dropped my car off Friday morning and they called me later that day and said they couldn’t get to it until Monday that I could leave it over the weekend. I told him that doesn’t work for me so I took it More

by WILLSX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot
Report | Print
Oct 20, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Your PRIORITY is not service to the customer ! Recommendations are not necessities just GREED . Taking Advantage ! More

by PGKREED
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Adam Garst
Report | Print
Oct 20, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Seems well organized. Reps are friendly & quick to check in. If waiting their time estimate is fairly accurate More

by WAYNEDALTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team, Wayne. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 17, 2024

Excellent customer service from Jennifer. she is excellent as well good knowledgeable person. Thank you. More

by Chirag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Jennifer was able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

Jennifer was wonderful and my tech Cody Quinn did a phenomenal job on my vehicle. More

by heart.4music
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Quinn, Jennifer Tucker
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Jennifer and Cody were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

They are prompt and kept me up to date about the service being performed on my car. More

by LISA_CHILDRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you, Lisa, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

Great service on my car. Jennifer was very very helpful and it was a fast checkout service More

by MLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear that Jennifer and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Neal Young NealYoung@lithia.com

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