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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

October 16, 2024

Great staff with friendly service. They go over everything with you and make sure everything is satisfactory. More

by t.taylor0586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

Very please good service nice people explain in detail about what service was done happy with service More

by NTPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Oct 17, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

I have purchased/leased at least 4 vehicles from this dealership and have completely enjoyed the experience. More

by JRBHOKIE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Larry Dunn , Jeffrey Spencer, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

The process sucks. Dropped my car off at 10 for oil change. Got it back at 5:30. Should not take that long. The automated scheduling is a joke. Very very disappointed. More

by NANTNIPPER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Oct 18, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

I brought my car in for an oil change and tire rotation. When I brought the vehicle in, there was a message on the dashboard indicating low tire pressure. Priority Honda said they changed my oil & rotated t More

by ALISONSTEELE
Recommend Dealer
No
Employees Worked With
Van service driver
Oct 18, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

October 16, 2024

They did a good job on my service no issues so far thank you guys More

by lilswtnurs76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Kevin Mohr, Mark Ross, Adam Garst
Oct 17, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

October 15, 2024

When I bought my car in 2020, I was informed oil changes were free for as long as I had my car. I drive roughly 40 miles to get service there and now that the rules have changed to getting a free oil change More

by NJSCHUESSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Stump
Oct 19, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

October 15, 2024

Super easy purchase. I stopped on a lark and bought a car I love! The staff were very cool and helpful, it wasn't like an old school dealer experience and that was very n More

by FINDCHASER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Scott, Steve Waskey, Ryan Pimlott
Oct 16, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 15, 2024

My experience with this dealership has been less than stellar, I will not use them again More

by KATASNYDER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Felix, Neal Young, Taylor Stump
Oct 19, 2024 -

Priority Honda Roanoke responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to learn more about your experience. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Neal Young NealYoung@lithia.com

October 14, 2024

When I had my oil changed on no 9-23-24 you always had topped my fluids off. M when I went to use my windshield washer fluid it was empty but I filled it at home. I nust wonder. If any other fluids were More

by CEDRONKIRBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moyer service advisor
Oct 14, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. Please don't hesitate to reach out to us directly if you have any concerns or if there is anything we can assist you with. We are always happy to help! Best Regards, Neal Young NealYoung@lithia.com

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