Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Puente Hills Ford

City of Industry, CA

Overview
Employees
Reviews
Vehicles
4.6
544 Reviews
City Of Industry's Favorite Ford Dealer! Are you looking for a new Ford vehicle in the Chino Hills or Upland area? You don't have to go far to find first-class Ford sales and service. Just head over to City Of Industry, where you will find Puente Hills Ford! As the premier Ford dealer in City Of Industry, we're home to a dynamic new and used inventory, a dedicated finance and leasing center, and a modern service center. When you work with us, all of your car-buying and ownership needs can be handled under one roof!
Contact Dealership

17340 East Gale Avenue

City of Industry, CA

91748

Directions

By Type

Showing 544 reviews

July 18, 2023

A very friendly team, professionalism, confidence, and great customer service skills. I appreciate you all. More

by meza89albe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2023 -

Puente Hills Ford responded

We appreciate you taking the time to share this great feedback for Ken and our team! Please reach out if you need anything else!

Jul 21, 2023 -

meza89albe responded

Got it I sure will , thanks

Helpful
July 17, 2023

Shannon takes care of me and has been since I met him at Ford at the service dept. More

by EDDIENAVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Jul 18, 2023 -

Puente Hills Ford responded

Eddie, thanks so much for sharing your experience working with Shannon and our service team! We appreciate your time and business!

Helpful
July 17, 2023

Emmanuel has assisted me twice with my car and has done a really great job communicating with me on the phone on the services that my car is in need of and with delivery of the work being completed. Tha More

by MAGGIEC777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Report | Print
Jul 18, 2023 -

Puente Hills Ford responded

Maggie, thanks you for taking the time to provide this 5-star rating and review for Emmanuel and our service team! We appreciate this great feedback and we hope to work with you again!

Helpful
July 15, 2023

Emmanuel assisted me on my maintenance for my mach e. He offered me a cup of coffee while waiting at the lounge. Great service More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Report | Print
Jul 16, 2023 -

Puente Hills Ford responded

Adrian, thank you for sharing this great 5-star rating and review for Emmanuel and our service team! Please reach out if we can assist you with anything else!

Helpful
July 15, 2023

Alfonso did an excellent customer service and kind person.he meet my expectations. I can recommend him for the future More

by HIDALGO_MARIA09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough, Gary Dehart
Report | Print
Jul 16, 2023 -

Puente Hills Ford responded

Maria, thank you for sharing this wonderful feedback for Alfonso. We are so glad to hear that he provided you with 5-star customer service and we hope to work with you again in the future!

Helpful
July 15, 2023

Great customer service by Shannon and staff great open communication we knew what was gonna happen at every step of the process More

by TIMOTHY_ESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Jul 16, 2023 -

Puente Hills Ford responded

Timothy, thanks so much for sharing your experience here! We're thrilled to know Shannon provided you with great service and we hope to work with you again!

Helpful
July 15, 2023

Diagnosed and fixed the issue very quickly. Very happy with the service quality as well. Shannon was superb and professional the entire way More

by JEFFINLA
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Jul 16, 2023 -

Puente Hills Ford responded

Thank you for sharing this great 5-star feedback for Shannon and our service team! Please let us know if we can assist you again in the future!

Helpful
July 14, 2023

It was pleasure and great experience buying my car at your dealership. I wish I had gone to your dealership in first place. Maurice didn't give up and so I went home with a new car. More

by rsuter1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Keough
Report | Print
Jul 16, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share this great feedback for Maurice and Brendan. We're so glad to hear that you had this positive experience and we hope you enjoy your new Ford for many years!

Jul 17, 2023 -

rsuter1 responded

I'm a very happy customer and have been enjoying driving my beautiful car.

Helpful
July 14, 2023

I took my vehicle in for an A/C repair that was warranty covered. The service was excellent! Fast and hassle free. More

by J0HNHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Jul 16, 2023 -

Puente Hills Ford responded

John, we truly appreciate you taking the time to share this positive feedback for our team! Please reach out if there is anything else we can do for you!

Helpful
July 14, 2023

Very thoughtful and thorough gabe me lots of information on the needs of my car thanks More

by IDAKING.KR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2023 -

Puente Hills Ford responded

Thank you for sharing your experience working with Ken and our team! We're so glad to hear that you received 5-star service and we hope to work with you again!

Helpful
1
...
19
20
21
...
55