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Puente Hills Ford

City of Industry, CA

Overview
Employees
Reviews
Vehicles
4.6
544 Reviews
City Of Industry's Favorite Ford Dealer! Are you looking for a new Ford vehicle in the Chino Hills or Upland area? You don't have to go far to find first-class Ford sales and service. Just head over to City Of Industry, where you will find Puente Hills Ford! As the premier Ford dealer in City Of Industry, we're home to a dynamic new and used inventory, a dedicated finance and leasing center, and a modern service center. When you work with us, all of your car-buying and ownership needs can be handled under one roof!
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17340 East Gale Avenue

City of Industry, CA

91748

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Showing 544 reviews

September 26, 2023

Great customer service, great service! ! Highly recommend. They took care of me as promised when I bought my bronco from them. More

by mhstwirler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Puente Hills Ford responded

We're pleased to hear that you received great customer service and that you're satisfied with the service provided after buying your Bronco. Your recommendation means a lot to us, and we're here to assist you with any future automotive needs.

Helpful
September 26, 2023

Great service from ford Puente , they really help me out picking the right car for me . More

by PABLOALCANTAR176
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodolfo Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Sophiea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Puente Hills Ford responded

We're delighted to hear that you received great service from Ford Puente and that they assisted you in picking the right car. Your satisfaction is important to us, and we're here to support you with any further needs or questions.

Helpful
September 24, 2023

Very good experience nice people, relaxing clean I would definitely come back all my questions were answered More

by VEROW72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Puente Hills Ford responded

We're pleased to hear that you had a very good experience with our nice and helpful staff. Customer satisfaction is important to us, and we appreciate your feedback. If you decide to come back in the future, we'll be here to assist you with any automotive needs or questions you may have.

Helpful
September 23, 2023

The 550 truck is actually a motorhome that needed to be serviced for a recall. And they came to me and serviced it at my residence, which made it very convenient and nice thanks. More

by AGUSTIN.COVARRUBIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 26, 2023 -

Puente Hills Ford responded

We're glad to hear that we could provide convenient and at-home service for your motorhome's recall. Customer convenience is important to us, and we appreciate your feedback.

Helpful
September 23, 2023

Took care of everything I needed. Gave me confidence that my older car is still safe to drive. More

by PNPCONRAD
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Puente Hills Ford responded

We're delighted to hear that we could take care of your needs and give you confidence in the safety of your older car. Customer safety and satisfaction are important to us, and we're here to assist you with any future automotive needs or questions you may have. Thank you for choosing us!

Helpful
September 23, 2023

Frendly staff that answered my questions and made good coffee! Service was Good and left inside of My Truck Clean! More

by mikebartelgas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
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Sep 26, 2023 -

Puente Hills Ford responded

We're pleased to hear that you had a positive experience with our friendly staff, good coffee, and clean truck after service. Customer satisfaction is important to us, and we're here to assist you with any future automotive needs or questions you may have. Thank you for choosing us for your service!

Helpful
September 22, 2023

I would definitely recommend this place. They were very helpful and were willing to negotiate. Brendan Keough was very kind, professional and easy to work with. He does very well in his More

by SRamsey02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Keough
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Sep 26, 2023 -

Puente Hills Ford responded

Thank you for your recommendation and kind words about Brendan. We're thrilled to hear that he provided you with a helpful and professional experience. Your satisfaction is important to us, and we appreciate your feedback. If you or anyone you know has more automotive needs in the future, please don't hesitate to reach out. All the best to you as well!

Helpful
September 22, 2023

Paid $129. 57 for "the works" package which includes oil/filter change, tire rotation, etc. Tires WERE NOT rotated... The front passenger side wheel has very not More

by WALTERHOFER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Puente Hills Ford responded

Hello Sir- My name is James Ramos and I am the General Manager here at Puente Hills Ford. I have researched your Service here at the Dealership and we did perform all the Services that you paid for but was not able to rotate the tires on passenger side of your Vehicle due to the rear wheel tire not being safe to put on the front of your vehicle. We did pull all your wheels off and thoroughly inspected your brakes to see if they needed replacement. I do apologize if we did not communicate with you the reason why we did not rotate the passenger side tires. I will make sure to continue mentoring the staff on communication. Thank you for your business and please contact me directly if I can be of further assistance to you. James Ramos General Manager 626-723-7601- Direct

Helpful
September 21, 2023

Michelle is attentive and is always willing to work out solutions! She knows how to take care of her customers More

by GALC8888
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Puente Hills Ford responded

Thank you for recognizing Michelle's attentive and customer-focused approach. We're pleased to hear that she goes the extra mile to work out solutions for your needs. If you ever have any more questions or require further assistance, please feel free to reach out. Your satisfaction is important to us, and we look forward to serving you again in the future. Safe and happy driving!

Helpful
September 21, 2023

Great service and super fast. Everything was good I waited at the service station and could get my car back earlier as expected. More

by sven.rosenbeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
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Sep 21, 2023 -

sven.rosenbeiger responded

Great service - Thanks FORD Team

Sep 22, 2023 -

Puente Hills Ford responded

We appreciate your positive feedback! It's fantastic to hear that you had a great service experience and that it was efficient. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to assisting you again when needed. Safe travels!

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